1. AVILEKH RANJAN DAS
Contact: +91 97073333724 ~ E-Mail: avilekhd@amazon.com
Objective:
To work where growth is fast and efforts are appreciated and to secure a challenging position where I can effectively contribute my
skills.
SYNOPSIS
- Currently working as aTeam Leader for the Amazon UK Process.
- Adaptable and a quick learner
- Possess skills to work under pressure and achieve targets within deadlines.
- Possesses strong management, communication & interpersonal skills.
WORK EXPERIENCE
Company: Amazon Development Centre.
Duration: July 2014 to present.
Job description:
September 2015- present- Team Leader (Amazon UK Process).
- Improve quality of the associates by providing better coaching for the associates in the team;
- Improve productivity/efficiency and also concession metrics within the team so that the business is not hampered;
- Taking up training for the team if need arises to ensure quality service is given by the associates;
- Analysing the Issue code data and mining data and identifying refreshers for the skill;
- Formulating bi-monthly assessments to cater to the pain points affecting the floor and hence solving them to bring the skill
NRR down;
- Keeping a constant check for change in process and helping the Knowledge management team to update Knowledge centre
according to the feedback received from the associates;
- Handling launch projects coming into the skill and setting up the teams in coordination with the stake holders so that launch
takes place smoothly;
- Being mentor to the new team leads and helping them understand the various dimensions of the role.
- Working on process improvement projects for the skill to reduce customer contacts and help in self serve options for the skill;
July 2015-September 2015 – Resolution Specialist (Amazon IN Process)
- Handling escalations from the customers and helping them with available resources;
- Working on process improvement projects for the skill to reduce customer contacts and help in self serve options for the skill;
- Helping new hire associates to learn the process and ensure better quality service is done;
- Was point of contact for carrier escalations and contacted stake holders/fulfillement centres to help customers;
July 2014- June 2015- Associate (IN Retail and NA Retail Customer Service)
- Handling IN customers and carrier problems through live chats connected via customer service portal.
- Analysing problems in the process and optimizing them with the help of the Kaizen team.
- Worked as an SME (Subject matter expert), and helping the new hires to understand the floor process better, and being
responsible for their graduation after the process training.
Achievements:
1) Received Superstar Award for performance among the team leads in Quarter 3 of 2015.
2) Received best performance awards for the month of January, February 21015 while working as a CSA.

2. EDUCATION
Bachelor of Engineering Royal School Of Engineering and Technology 71%
Gauhati University 2014
HS Class 12
Swadeshi Academy
Assam Higher Secondary Education Council
2010 59%
HSLC Don Bosco High School 73%
Class 10 Board of Secondary Education
2008
INTERNSHIP
Title : Training on learning all the components on running a powerplant
Organisation : Reliance Power Plant, UP
Duration : 45 days
Key Learning involved:
- It included all the components required for running a coal based power plant. It gave a overview of basic components such
as Water treatment plants, Coal Handling plants (C.H.P), Ash handling plants (A.H.P), boilers and its auxiliaries and also
turbine.
- Basically main training was provided on Turbine and its auxiliaries. The working of a turbine and the parts which are
implemented for the plant was described practically.
OTHER COURSES
- Summer training under Northern Frontier Railway, Guwahati
- Completed Auto-Cad under CEC,Guwahati
- Underwent training Course on Power Plant Familiarisation conducted by National Power Training Institute, Guwahati
- National workshop on Wind Disaster Problems-Challenges Ahead
- Completed course on MS-office, HTML, Internet, DOS, C under computer education department of Don Bosco High
School.
IT SKILLS
Well versed with: - MS Office Suite - Windows - Internet Applications - Picasa -Adobe Photoshop - Ubuntu
ACCOLADES
- Core-Committee member for Consensio’12 & Consensio’13 (Technical Events);
- Students Volunteer in the Wind disaster workshop;
- Students Editorial team for college quarterly newsletter “Synergy”;
- Played school level Cricket U-14 & U-16 for Don Bosco School, Ghy;
- Winners in Basketball in Consensio’12 and Runners up for Consensio’13;
- Conducted and a part of Organizing various college level events;
- “Best Volunteer” for the college fest “Consensio’13”;
- Underwent various personality development programmes under the banner of “Youth Glow” organized by Don Bosco
Institute, Kharguli and “Personality Development Camp” by Vivekananda Kendra, Kanyakumari;
PERSONAL DOSSIER
Date of Birth : 14th
October, 1992
Address : Flat No: 202, Block B, Vijay Sai Charan Residency, Miyapur, Hyderabad, Telengana-500049
Languages Known : English, Hindi, Assamese