1. RAHUL DEV
C/O Mr. Rahul Dev. Chaufula, Pune (Maharashtra)
Contact: +91 9665886903, 808722809; Email: devmakersharda@gmail.com
CUSTOMER SUPPORT OFFICER (AUTOMOBILES)
Offering over six months of well-honed experience and seeking managerial level assignments.
PPROFILE
 Result oriented, proactive and technically sound, Mechanical Engineer with six months experience in
service process operations, workshop profitability, Product failure analysis ; currently working as Customer
Support Field Officer, Commercial Tractors Business Unit with TAFE(Massey Ferguson), Pune
 Well versed in conceptualizing and implementing measures for enhancing Service quality levels and
ensuring adherence to quality specifications and standards;
 Proficient in implementation of operations at workshops, servicing entire range of tractors
 Effective Manpower Management, Training, Inventory Management and optimization and enhancing
productivity & profitability of workshop
 Strong leader & team builder with ability to motivate team members towards achieving targets with acute
analytical ability
Technical Skills
 AutoCAD,CNC Programming
 Certified course of Fundamentals of Office Automation (MS Office)
 Basics of Corel draw,and Animation software
PROFESSIONAL EXPERIENCE
TAFE, Pune since Feb2016
Field Officer, Customer Support, Commercial Tractors Business Unit
 Ensuring & monitoring quality service processes.
 Conducting Manpower training related to product issues and new products, Post Service Feedback (PSF)
monitoring of customers for improved customer satisfaction.
 Handling E-Learning Module (online Product knowledge for all TAFE products) in Maharashtra for training
technicians
 Ensuring customer care & satisfaction through regular service camps, Driver meets, customer meets &
customer education programs.
 Providing Product feedback to organization, aggregates life of components, Service synopsis and competitor
activities in the market
 Validating the performance of New Vehicles by KMPL trail with fuel meter besides WAR audit for workshop
modernization on monthly basis
 Maintaining availability of Spare parts at the workshop to increase LBD, SBD, VBD & increase in Paid Revenue
 Initiating various service promotion activities like service camps, customer meets, Retro Activities.
 Identifying weak market areas and co ordinate sales activities along with sales for increasing market shares
Achievements
 New product launch of Agristar across and enhanced repeat sales of product across India.
 Implemented Advanced Green Dealership (ETP, Solar Energy, Rain Water Harvesting, Paper management
etc.) at 2 Setups & Basic Green Dealership across all Setups in Mahashtra.
 Coordinated National Customer Care Day celebrations across two Taluka by arranging Service Camps,
Customer Meets, Painting, Drawing Competitions, Driver Training, etc
 Elected Master trainer for “Project Sahyog ” & “Project Parivartan”

2. EDUCATIONAL CREDENTIALS
B. Tech (Mechanical Engineering), 2016; Sharda University, Greater Noida, CGPA-8.8
12th
, 2012; Bihar Board, 81%
10th
, 2010; CBSE Board, CGPA-8.0
Projects Undertaken
 NVAA Analysis of Engine Assembly Workstations at New Holland Fiat India Pvt Ltd.
 Effective Analysis of Gear at Hero Motors Limited, Ghaziabad
 Structure Analysis of Boiler at NTPC Ltd (Barh)
Academic Accolades
Achieved 254th
rank in HSC (12th) Merit list in Bihar State
Date of Birth: 3r d
Dec, 1995
Languages Known: English, Hindi, and Marathi.
Reference: Available on request