My updated resume as of 12th January 2017

1. Railway Boundary Road, Halisahar
24 Parganas (N), WB
+91 9940422506
biman.ghosh.mca@gmail.com
BIMAN GHOSH
OBJECTIVE Seeking a position as an SAP ISU Device Management consultant where I will be able to
work in a challenging and dynamic environment and keep adding value to the
organization that I represent and serve while at the same time upgrading my skills and
knowledge.
PROFESSIONAL
SUMMARY
 SAP ISU DM consultant with 3 years of experience.
 Presently working in Cognizant Technology Solutions India Pvt Ltd as Associate.
 Gained practical functional knowledge of ISU Device Management.
 Gained practical working knowledge of European De-regulated Utilities industry
for both Gas and Electricity.
 Excellent ability to interact with the clients & understanding requirements
 Excellent communication skills, Leadership qualities, Fast learning, Strong attitude
and work ethics are few of the strong points besides technical knowledge.
 Strong desires to make maximum contribution and learn new skills and
shouldering more responsibilities.
 Managing requirement gathering, system analysis and finalization of functional
specifications.
EXPERIENCE COGNIZANT TECHNOLOGY SOLUTIONS
SAP ISU DM Consultant from January 2014 – Present
Project Name: Centrica Beacon
Project Description: SAP Support Project for Centrica Plc, UK.
Duration: 01.03.2014 to Present
About Client: Centrica is one of the largest supplier of utilities like Gas and Electricity in
UK. It is part of British Gas Business (BGB) UK.
Client Industry: Utilities (Gas and Electricity)
Project Role: SAP ISU Device Management Lead Consultant
Project Responsibilities:
• Managing a team of 6 for day to day production support.
• Deliver service improvements which can add value to the customer.
• Incident resolution with respect to both Gas and Electricity accounts.
• Exceptions resolution and root cause fix to stop exceptions.
• Logging of defects & explaining the defects details to FS owners to resolve the same
• Responsible for detailed problem and determination of issues in resolving.

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• Problem determination includes re-creating the issues, determining the point of failure by
stepping through the ABAP Code and identifying the problem resolution.
• Work Management (including work order/service order, notification), Work Flows.
• Working with below basic DM objects with intensive use in the real business scenario
which covers the meter replacement. Moreover I am working on workflows and different
electricity and gas flows required to convey the information in different systems.
• Service Order Creation, Update, Re-scheduling, Cancellation through SAP-ISU.
• Relevant industries flows for Electricity as well as Gas
• Device Replacement process Cos Gain, Cos Loss, and Product change, New Connection,
Move Out and Move In.
Achievements:
• Received “Associate of the Quarter” award for Q1 in 2016.
• Received Performer of the month award in Jan 2015.
• Received Impromptu Award for “Thinking out of the box”, Nov 2015.
• Received Impromptu Award for “Going Above and Beyond Call of Duty”, 0ct 2016.
• Received multiple “Simply Thank You”, which is client appreciation in the month of Dec
2014, Jan 2015 and Feb 2015. May 2016 and July 2016, December 2016.
• Received client appreciation for single handedly managing and completing yearly
NRL/NRO activity, which involves updating the entire Gas portfolio with the latest EAC, AQ
EUC data. October 2016.
EDUCATION JIS COLLEGE OF ENGINEERING – KALYANI
Master of Computer Application in 2013 with 85%
AIMMT – BARACKPORE
Bachelor of Computer Application in 2010 with 78%
JULIEN DAY SCHOOL – KALYANI
ISC in 2007 with 71%
JULIEN DAY SCHOOL – KALYANI
ICSE in 2005 with 70%
PROGRAMMING
SKILLS
 Programming in C,C++ and Java
 HTML 5, MySQL, Oracle
SUBJECTS OF
INTEREST
 SAP ISU IDE
 SAP ISU EDM
 SAP AMI Integration for Utilities
TRAINING  SAP ISU Device Management Training from Cognizant Academy.
 C/C++, MySQL training from Cognizant Academy.

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 Certificate in Developing Components and Web Services using .NET
Framework 2.0 and MS-SQL Server 2005 from NIIT
ACADEMIC
PROJECTS
 Created a “Steganography Software” using C# .NET Framework 3.5
 Created a “Student Management System” using C#.NET Framework 3.5 & MS-
SQL SERVER 2008.
 Created a “Railway Reservation System” using C#.NET.
 Created a “Hotel Management System” using C#.NET Framework 3.5 & MS-SQL
SERVER 2008.
PERSONAL DOSSIER  Name : Biman Ghosh
 Date of Birth : 18/06/1988
 Nationality : Indian.
 Gender : Male.
 Marital Status : Unmarried.
 Permanente Address : Halisahar, PO- Nabanagar 24 PGS (N),
 PIN : 743144
 Language Proficiency : English, Bengali, Hindi.
 Hobby and Activities : Drawing, Playing Computer Games.
DECLARATION AND
SIGNATURE
I hereby affirm that the information provided in this document is true and accurate to
the best of my knowledge.
Date: January 12, 2017 Signature: Biman Ghosh