2. • Dr. Walter A. Shewart
Main contribution:
Quality control charts
The variability exists in all manufacturing processes.
The Shewhart Cycle – PDCA Problem Solving Process: (Plan, Do, Check,
Act)
POSITIVES:
• His creation is important to help to detect malfunctioning.
3. • W Edwards Deming
Main Contribution:
Out of the crisis.
14 points to improve Senior Management.
*He emphasized the prevention instead of the cure.
POSITIVES:
• He awoke the consciousness in the companies to be better.
• A company to be successful must work team
4. • Joseph Juran
Main contribution:
Quality must be fitness for use, taking in account the view from
customer.
Strategic Quality Management
POSITIVES:
• He though in the quality but considering the
customer, and low costs of management in prevention.
• The problems in quality are for the law of a senior management
5. • Armand V. Feigenbaun
Main Contribution:
He developed Total Quality Control (TQC) philosophy.
According to his theory “People learn from other´s success”
POSITIVES:
• All company can achieve the quality but with the cooperation of
everyone in the company.
6. • Phillip Crosby
Main Contribution:
There aren´t excuse or place for the errors.
“ Quality is free” is important adopt practices good
of quality
POSITIVES:
• The Prevention is important to avoid errors and monetary lost in the
future.
7. • Kaoru Ishikawa
Main contributions:
He was the creator of Seven Tools of Quality Control. “diagrams”
Established concept of Company Wide Quality Control (CWQC) –
participation from the top to the bottom of an organization and from the
start to the finish of the product life cycle.
He created the Quality Circles, as groups of workers.
POSITIVES
• It helps to identify potential causes of a problem.
• The idea is joining to improve their tasks.
8. • Genichi Taguchi
Main contributions:
Quality is best achieved by minimizing the deviation
from target (minimizing variation).
Quality on the stage of design because correct
mistakes is cheaper than do it when the product is
finished.
Quality should be designed into the product and not inspected into it
POSITIVES:
• A poor design product and that is detect early it means big savings