quality managment gurus and their contributions.

1. QUALITY MANAGEMENT
GURUS
Student: Aura Villa
Teacher: Evelyn Almeida

2. • Dr. Walter A. Shewart
Main contribution:
Quality control charts
The variability exists in all manufacturing processes.
The Shewhart Cycle – PDCA Problem Solving Process: (Plan, Do, Check,
Act)
POSITIVES:
• His creation is important to help to detect malfunctioning.

3. • W Edwards Deming
Main Contribution:
Out of the crisis.
14 points to improve Senior Management.
*He emphasized the prevention instead of the cure.
POSITIVES:
• He awoke the consciousness in the companies to be better.
• A company to be successful must work team

4. • Joseph Juran
Main contribution:
Quality must be fitness for use, taking in account the view from
customer.
Strategic Quality Management
POSITIVES:
• He though in the quality but considering the
customer, and low costs of management in prevention.
• The problems in quality are for the law of a senior management

5. • Armand V. Feigenbaun
Main Contribution:
He developed Total Quality Control (TQC) philosophy.
According to his theory “People learn from other´s success”
POSITIVES:
• All company can achieve the quality but with the cooperation of
everyone in the company.

6. • Phillip Crosby
Main Contribution:
There aren´t excuse or place for the errors.
“ Quality is free” is important adopt practices good
of quality
POSITIVES:
• The Prevention is important to avoid errors and monetary lost in the
future.

7. • Kaoru Ishikawa
Main contributions:
He was the creator of Seven Tools of Quality Control. “diagrams”
Established concept of Company Wide Quality Control (CWQC) –
participation from the top to the bottom of an organization and from the
start to the finish of the product life cycle.
He created the Quality Circles, as groups of workers.
POSITIVES
• It helps to identify potential causes of a problem.
• The idea is joining to improve their tasks.

8. • Genichi Taguchi
Main contributions:
Quality is best achieved by minimizing the deviation
from target (minimizing variation).
Quality on the stage of design because correct
mistakes is cheaper than do it when the product is
finished.
Quality should be designed into the product and not inspected into it
POSITIVES:
• A poor design product and that is detect early it means big savings

9. ……………………………..THANKS FOR YOUR TIME……………………………………