1. AUNA LOCHLAN
5100 Woodlake Dr NE Apt 101 Palm Bay FL 32905 ~ auna.lochlan@gmail.com ~ 321.806.6080
Office Skill Set:
MS Office, Typing speed:55 wpm, 8460 KPH 100% accuracy, 4 years – BPCS systemapplications, 3 years – MRPsystem,
3 years – ProductionAssistant, 3 years - Customer Service Rep. including phones, email, chat, andsocial media (Twitter &
Facebook Admin).
Volunteer and other experience:
FormerlycertifiedinCPR andFirst Aid. Workedwith clients withspecialneeds to achieve goalsfor physical, mental, and
emotional health withan emphasis onsocial involvement withintheir localcommunities (ie, YMCA, GED programs, Special
Olympics). Also regularlyvolunteered at the ChildDevelopment Center at Missouri State Universityin and out of myson’s
classroom.
Work History
eBay Enterprises
Title: Customer Service Representative – Inbound Calls October 2013 – present
 Inboundcalls, chat, and email communications.
 Customer support - online or store point contact
 Provide appeasements within guidelines set byclients
 Single contact resolution to provide the best service experience possible
 Communicate clearlyandconciselywithcustomers
 Set customer expectations for future communication as needed
Ridewell Corp (suspension systems & axle manufacturing company)
Title: Production Assistant Manager Springfield MO June 2010 - April 2013
 Inventorymaintenance including: cycle counting, reviews of cycle count reports, adjustments to inventory, capacity
on factoryfloor, and ordering.
 Communicatedandworkedwithina team of employeesto generate organizational models for inventory
maintenance andflow of supplies.
 Created jobtrainingmanuals andtrainedindividuals for clerkandassistant manager positions
Licensed Massage Therapist-Self Employed Springfield, MO and Kansas City MO Feb 2004 – 2010
 Specializedin chronic painmanagement.
 Assessedclient’s medical history, symptoms, andother relevant informationbefore treatment.
 Judgedpressure, technique, andtreatment appropriate to eachclient’s needs.
 Consultedwithother healthpractitioners to provide clients with the best therapy.
 Referred clients to other therapy, as necessary.
Education
48 credit hours complete at Universityof Missouri-KansasCityandMissouri State University. Educationwill be ongoing since
relocating to Florida.