1. Lisa Martin
2124 Montgomery Circle
Vinton, VA 24179
lisam262@gmail.com
(540) 769-7555
Unrepresented Bodily Injury Casualty Inside Claim Adjuster, Allstate Insurance,Roanoke Market
Claims Office, Roanoke, VA December 2015-present
Determine coverage for automobile accidents and explain coverage for automobile bodily injury
claims.
Investigate liability and injuries involving policyholders and claimants utilizing statements and
other evidence to make the best decision possible for all parties involved in the accident.
Negotiate bodily injury settlements by analyzing medical bills and records from the treatment
sustained.
Utilize Mitchell and Colossus to evaluate medical bills and injuries in order to properly assess
third party bodily injury claims.
Manage a claim load of 80 or more files to remain in service level objectives and company
guidelines.
Inside Liability Determination/Express Claim Adjuster, Allstate Insurance, Roanoke Market Claims
Office, Roanoke, VA May 1996-December 2015.
Complete first contact on liability and single vehicle accidents to maintain rapport with the
policyholders.
Determine coverage for automobile accidents and arrange inspections and rental vehicles to aide
our policyholders.
Manage repairs and rental costs to aide policyholders and claimants during the repair process
while also mitigating the cost of repairs and rental costs.
Responsible for investigating complex single and multi-car accidents to determine liability.
Customer Service Representative, Old Dominion Bank, Roanoke, VA January 1989-May 1996
Assist banking customers with any question or concern they had regarding their accounts and
credit lines.
Complete customer reviews of the products provided by the bank to maintain superior service and
rapport with the customers.
Complete weekly inventory of all new accounts that were started through my customer service
calls.
Education: Northside High School, Roanoke, VA, Diploma, May 1989.
Awards and Accomplishments:
Received Distinguished Performance Award 2005 and 2006, which is the highest award available to Allstate
associates.
Maintained first place in customer satisfaction with Allstate in the Roanoke VA office based off of
independent surveys and customer feedback.
