1. Bryan E. Moyers
943 CHAMPIONS WAY ROANOKE, TX 76262 Cell: 214-500-5651
BRYANMOYERS@ATT.NET
Objective: A leadership position within the insurance industry that maximizes operational experience
and provides learning development and continued growth opportunities.
Career Overview:
• 18 years of progressive, complex operational experience in the collision repair shop and
automobile insurance industry
• Recognized ability to write and review comprehensive auto damage appraisals and estimates
minimizing expense without sacrificing quality
• $1.3MM in successful adjustments September 2012 – 2015
• Extensive experience in collision repair shop management, insurance direct repair relationships,
and management and execution of insurance procedures and requirements
• Awarded for exemplary customer service skills
• State Licensed Adjuster: Texas, Oklahoma, Louisiana, New Mexico, Wyoming
Professional Experience:
Gainsco, Dallas, TX Present
SW Material Damage Team Leader
o Manage a team of 5+ experienced staff appraisers throughout TX, NM, and AZ
o Coordinate IA usage throughout the SW Region
o Coordinate IA and staff appraisers in a CAT event
o Organize and conduct onboarding and training for MD new hires
o Ensure inspections are being made in a timely manner
o Managing rental and IA repairs
o Review incoming estimates for accuracy and ensuring the most cost effective estimates
are being written
o Run daily, weekly, and monthly reports around auditing and cycle time
o Special Projects:
• Resolution Team
• MD New Hire Onboarding
Horace Mann, Irving, TX 08/2012 – 10/2015
Desk Review Team Manager
o Manage a team of 7 in a nationwide territory to include:
• Training
• Mentoring
• Motivate
• Presenting new challenges
o Ensure quality customer service goals are being met
o Monitor trends, cycle time and alternative parts usage through reports
o Report findings to senior management on a scheduled basis
o Approve payments when authority has been exceeded
Desk Review Team Supervisor
o Manage a team of 7 Sr. Physical Damage Specialist
o Ensure quality customer service is provided to our policy holders and claimants

2. o Approve payment routes and rental extensions when payment authority is exceeded
o Work directly with Enterprise Rental Car to provide weekly cycle time report to ensure
rental expenses are properly managed
o Monitor individual pending claim volume to facilitate claim work flow and to ensure timely
resolution of claims
o Audit reviewed estimates to ensure estimate accuracy and proper parts usage
o Identify and provide process improvement recommendations to improve cycle time and
reduce claim expenses
o Conduct weekly team and monthly one on one meetings to provide and receive feedback
from my team to encourage professional development and improve claim handling
process
o Provide individual coaching on job performance when necessary
o Conduct mid-year and annual performance reviews
Sr. Physical Damage Specialist
o Evaluate and complete auto damage appraisals for specific comprehensive, collision, and
property damage auto claims
o Review Independent Appraisers (IA) and “A+” direct repair program estimates for
accuracy and make corrections as required to reach an agreed price with the shop
o $1.3MM in successful adjustments September 2012 – Present
o Identify recurring issues and provide coaching to IAs resulting in a reduction in repeat
errors and internal escalations
o Identify and provide guideline recommendations to improve efficiencies and reduce
claims expenses
o Resolve escalated issues from insured, repair shops, or appraisers utilizing conflict
negotiation skills
o Prepare weekly Salvage Aging Report for distribution to Management
o Recognized subject matter expert providing technical expertise to peers and other staff
o Trusted staff member tasked with providing leadership oversight when Management is
out of office
o 2013 Moore, OK Catastrophe Team member providing onsite technical expertise and
empathy to affected customers.
o 4Q, 2013 Customer Service Award Recipient; 2Q, 2013 Customer Service Award Finalist
o September 2014 Employee of the Month
o Received a merit promotion
o Successful completion of State License Adjuster requirements for: TX, OK, LA, NM, WY
o Member of the Fun Committee and Advisory Committee and previous member of the
United Way Committee
Alliance Appraisal Services, Roanoke, TX 03/2012 – 08/12
Operator / Owner
Mister Collision, Farmers Branch, TX 10/2011 – 02/2012
Manager
United Automobile Insurance Company, Dallas, TX 04/2007 – 10/2011
Claims Appraiser

3. Education:
• High School Diploma 1991
Berkner High School, Richardson, TX
• Associates Degree of Applied Science 1997
San Jacinto Junior College, Pasadena, TX
Certifications & Training:
• State Licensed Adjuster: TX, LA, OK, NM, WY
• Estimating Systems: Audatex; CCC One; Mitchell
• I-CAR Collision Repair 2000+; I-CAR Plastic Repair Update
• PPG Maximizing Paint & Materials Profitability
• MS Word 2013
• MS Excel 2013
• MS Outlook 2013
• Guidewire
• ARMS
Community Volunteer:
• Youth Girls Soccer Coach - Greater Northwest Soccer Association (GNWSA) 2012 – Present
• Elementary Youth Teacher - Compass Christian Church 2012 – 2015
• Youth Girls Softball Coach – Roanoke, TX 2016