The document discusses listening and barriers to effective listening. It identifies three main types of barriers: physical, physiological, and psychological. Some physical barriers include noise, uncomfortable seating, and message overload. Physiological barriers relate to one's health or disabilities. Psychological barriers involve attitudes, impatience, or uncertainty in the speaker's ability. The document provides tips for improving listening such as focusing attention, letting the speaker finish, and putting oneself in the listener's role to understand the speaker's purpose.