Presentation made during an induction workshop held at the GRA Conference and Training Room, purposely meant for new entrants or staff, as part of institutional norms and procedures to reorient staff on the organisation's culture, policies, laid down procedures, rules ad regulations, the organisational structure and governance framework.

1. PRESENTATION BY:
ASSAN JALLOW-
AG. DEPUTY DIRECTOR, COMPLIANCE STRATEGY, TAXPAYER EDUCATION
& TRAINING
COMPLIANCE, TAXPAYER EDUCATION & TRAINING UNIT
TECHNICAL SERVICES DEPARTMENT (TSD)
EMAIL: dr.tax78@gmail.com/ ajallow@gra.gm /assubj78@yahoo.co.uk
TEL: (00220) 4228152/ 9869316/7775582/ 3658607
TECHNICAL SERVICES
DEPARTMENT:
“THE PULSE OF GRA”

2. PRESENTATION OUTLINE
Presentation Objective
Overview of the Technical Services Department (TSD)
Vision of TSD
TSD objectives
Composition of Technical Services Department (TSD)
TSD Organogram
Office of the Director
Roles and functions of the various Units
Achievements
Conclusion

3. OBJECTIVE
 To provide an overview of the “ modus operandi” of
the Technical Services Department;
 For inductees to know the “structure of the
Department.
 To discuss the Vision, Mission and achievements of
the Department

4. OVERVIEW OF THE TECHNICAL
SERVICES DEPARTMENT (TSD)
Key Functions:
 Provide legal and technical advice to GRA, other government
departments, taxpayers and other stakeholders;
 Collection, management, compilation and analysis of supplied data;
 Provision of policy planning and strategic direction for GRA;
 Direction of compliance strategy, taxpayer education & training
programmes of the GRA.

5. VISION OF THE TSD
“To be the leading and most strategic
department that enhances growth and
efficiency for the attainment of the
Authority’s Vision and Mission Statement”.

6. TSD OBJECTIVES
The objectives of the TSD are to:
Provide quality and reliable data;
Coordinate & harmonize departments activities;
Improve on inter-departmental corporation;
To make staff “ all round revenue officers”;
 Institute legal actions against taxpayers.
 Act as a mediator between the Authority and other
stakeholders in respect of revenue administration, e.g.
IMF, WB, etc.

7. COMPOSITION OF THE TSD
The TSD constitutes of three (3) Units and these are:
 Policy Planning & Research Unit
 Compliance Strategy, Taxpayer Education &
Training Unit, and
 Legal Unit

8. Organogram of the Technical Services
Department
Tuesday 14th
August 2012Gambia Revenue Authority

9. OFFICE OF DIRECTOR
The Director is the team leader of the Department.
Provides tactical, strategic and organisational
leaderships for all units within the directorate
Reports to CG on technical matters of taxation and
customs.
Serve as Chief Advisor to CG & DCG on technical
matters relating for the general administration of
the Authority

10. ROLES & FUNCTIONS OF THE
VARIOUS UNITS
The roles and functions of the three (3) Units are
multidimensional, varied and share an intricate
inter-dependent relationship in a complementary
manner.
Basically, their roles and functions are to
complement one another’s efforts for the attainment
of the Department’s predetermined goals and
objectives;

11. KEY FUNCTIONS:
 Headed by a Deputy Director
and assisted by a team of
officers of various ranks;
 Comprises of a Policy Planning
& Research Section and a Data
Analyst Section.
 Provide technical support to
policy makers
 Monitor the implementation of
GRA Plans through annual
work plans and
budgets
 Prepare monthly and annual
revenue performance reports and
other related publications
 Prepare revenue forecasts and
projections
 Coordinate research activities of the
authority
 Consult with other government
departments, private institutions on
matters pertaining to tax policy.
 Data cleaning, filtering, extraction
(querying) and analysis
 Supervision of data generation
POLICY, PLANNING & RESEARCH UNIT

12. KEY FUNCTIONS:
 Headed by a Deputy Director and assisted by
a team of officers of various ranks for the
smooth implementation of the Unit’s
functions:
 Determine strategic goals for taxpayer
enforcement, audit and investigation
activities
 Produce risk-based customs enforcement
plan and specifying selection criteria
 Devise and implement strategies and
operation plans to improve compliance with
filing & payment obligation
 Monitor the achievement of operational units
against compliance plans.
 Develop training manuals, policy, script
writing and curricula.
 Recommend staff technical, professional and
academic trainings based on training needs
assessments (TNAs)
 Manage a central debt account, monitor
GRA debt management activities
 Provide advice on penalties and
sanctions of the Authority
 Design the different Taxpayer
Education Programmes (TEP) and
activity menu
 Formulate strategy and methodology
for the provision of taxpayer education
 Spearhead and monitor the delivery of
taxpayer education and taxpayer
services for the operational units and
on behalf of GRA
COMPLIANCE STRATEGY, TAXPAYER EDUCATION
& TRAIING UNIT

13. KEY FUNCTIONS:
 Headed by a Deputy Director Legal and
team of officers.
 Provide expert advice & guidance on the
interpretation of customs & revenue
laws
 Monitor the enforcement of revenue
laws
 Responsible for the drafting of new laws
(e.g. Customs & Excise Act 2010) & the
Income & Value Added Tax Act, 20012.
 Propose Amendments in respective
Revenue Laws, administered by the
Authority
 Provide advice to CED or DTD on
appeal procedures and responsible for
appeals progressing to courts
 Monitor the number and outcomes of
appeals, identify and report any recurring
problems
 Ensure that legal Notices are gazetted,
example Auctions
 Review potential prosecution cases &
forward to courts where necessary
 Draft all GRA contracts and other legal
agreements
 Ensure the ratification of international
protocols & conventions relating to CED &
DTD
 Propose and draft MOUs for the Authority
LEGAL UNIT

14. REGISTERED ACHIEVEMENTS
Development of the Compliance Improvement &
Strategic plan of the Authority (GRA)
Development of the Taxpayer’s Charter of Rights
and the Taxpayer Policy
Development of a debt mgmt. database
Assist in the enactment of the Customs & Excise Act
2010, Income & Sales Tax Amendment Act 2007 &
2010,GRA Amendment Act of 2010 and the Income
& Value Added Act,2012 and its Regulations.
Signing of MOUs with Venezuela and Kenya.

15. CON’TD
Recovery of 2.4 million in the case of IGP v Mass
Jeng, before Brikama Magistrate Court, 2010

16. Conclusions
The Technical Services Department is the pulse of
the Authority and the best Department in terms of
reaching and measuring key deliverables.
The Department that cut-across all functional lines
of the Authority directly as a result of its assigned
duty and executionary mandate.

17. ?
QUESTIONS & ANSWER

18. THANK YOU FOR YOUR KIND
ATTENTION