4. It is a methodology for continuous
improvement.
It is a methodology for creating products
processes that perform at high standards.
It is a set of statistical and other quality tools
arranged in unique way.
It is a way of knowing where you are and
where you could be!
It is a Quality Philosophy and a management
technique.
6. Six Sigma was developed by Bill
Smith, QM at Motorola.
It’s implementation began at
Motorola in 1987. It allowed
Motorola to win the first Baldrige
Award in 1988.
Several major companies in the
world have adopted Six Sigma, GE,
American Express, Honeywell, Sony
Six Sigma is a CompetitiveTool
8. To understand the process; it’s mission, flow
and scope.
To know the customers and their
expectations.
To identify, monitor and improve correct
performance measures for the process.
9. Define – Define the project
goals and customer (internal
and external) deliverables.
Measure – Measure the
process to determine current
performance.
Analyze – Analyze and
determine the root cause(s)
of the defects.
Improve – Improve the
process by eliminating
defects.
Control – Control future
process performance
10. Define
Verify
Optimize Design
Analyze
Measure
Define – Customer
requirements for the process,
product, service.
Measure – Performance to
match customer requirements.
Analyze –To assess that
design is resource efficient and
robust to process variations.
Design – New processes for
implementing the new design.
Optimize –To reduce
variation repeatable processes.
Verify – Results and maintain
performance.