The People who servers food with
The Truth about Dabbawalas
Nutan Mumbai Tiffin Box Suppliers Assosiation
(NMTBSA) started in 1890 as a charitable trust
They are all enrepreneurs
Standard rates for all (weight ,distance, space) each
have 35-40 clients
Each earns 5000+ in a month
5000 members in their society and cover 60 – 70 km
Number of tiffins are 2,00,000 (up and down
Total turn over 50cr INR
No modern technology
Great time management
Six sigma rating (99.999999)
Etiquitties followed during work
No alcohol drinking during business
White cap during business
Carry ID cards
Guinness World Record
Replies belive it or not
Working of NMTBSA
Error Rate : 1 in 16
Technological Backup :
Six Sigma performance
Cost of service - Rs.
250 - 300/month ($
Standard price for all
(Weight, Distance, Spac
Rs. 30 Crore.
“No strike” record as
each one a share holder.
Earnings - 4000 to 5000
p.m. per Dabbawala.
Diwali bonus: one
month’s salary by
Zero % fuel
Food is taken from
home or mess and
is delivered at
100 % Customer
Zero % modern
Zero % investment
Zero % Disputes
[USE OF COLOURS IN
[USE OF COLOURS IN
Supply Chain : FLOW LOGIC
Collection from home
Star TV hired the services of Dabbawalas to distribute the pamphlets of
Amitabh Bacchan anchored “KBC” reaching 2 lakhs Mumbaikars in just 4
Maharashtra government propagates HIV awareness though Dabbawalas
Campaigns done for many companies in Mumbai.
Dabbawalas are the fastest and most economic method to reach the nook
and corner of Mumbai.
This brings additional earning for Dabbawalas.
Only investment is the hard work , honesty , promptness and time
Low cost offices.
Very cheap hand cart.
Easy to maintain cycles
Use public space for sorting.
No IT or HR department.
Purpose of six sigma :
To make customer happier and increase profits
Six Sigma is a highly disciplined process that helps a
company focus on developing and delivering nearperfect products and services.
Why Six sigma ?
It is a methodology for continuous improvement
It is a methodology for creating products/ processes that
perform at high standards
It is a set of statistical and other quality tools arranged in
It is a way of knowing where you are and where you
It is a Quality Philosophy and a management technique
Six-Sigma is an integrated quality improvement
framework, which aims at ensuring no more than 3.4
defects per million opportunities.
process improvement framework known as DMAIC
(Define, Measure, Analyse, Implement, Control).
The central idea behind Six Sigma is that if you can
measure how many" defects” you have in a
process, you can systematically determine how
to eliminate those and approach “zero defects”.
Six Sigma provides maximum value to companies in
the forms of increased profits and maximum value to
consumers with high-quality products and services at
the lowest possible cost.
It is a Philosophy
Anything less than ideal is an
opportunity for improvement
Defects costs money
Understanding processes and
improving them is the most efficient way
to achieve lasting results
It is a Process
To achieve this level of performance you need to:
Define, Measure, Analyse, Improve and Control
Identify and state the practical problem
Validate the practical problem by collecting data
Convert the practical problem to a statistical one, define
statistical goal and identify potential statistical solution
Confirm and test the statistical solution
Convert the statistical solution to a practical solution
Tools for DMAIC
What is wrong?
Data & Process
When and where
are the defects
How to get
to six sigma
Contract / Charter
Voice of the
Process Flow Map
Fact” – 4 What’s
7 Basic Tools
Cause & Effect
Failure Models &
Decision & Risk
It is Statistics
6 Sigma processes will produce less than 3.4 defects
per million opportunities
6 s Training Different Levels
Mentor, trainer, and coach of Black Belts and others
in the organization.
Leader of teams implementing the six sigma
methodology on projects.
Delivers successful focused projects using
the six sigma methodology and tools.
Team Members /
Participates on and supports the
project teams, typically in the context
of his or her existing responsibilities.