1. ASHLEY HANSON
105 Napoleon Crescent, St Albert T8N 3L6 | hanson.ashley10@gmail.com | Telephone780-721-0165
Objective:
Reliable, hardworking, professional personlooking for opportunities toworkin a challenging and rewarding environment. I am looking tobuild
on my strong interpersonal and problem solving skills in an operations managementor sales role.
Skills and Abilities:
I am innovative,creativeandI amdrivenby achieving individual and team goals. I’mcomfortabletaking directionor leading a group by creating
a positive environmentand using thegroup’s strengths to develop and implementstrategies to driveresults. I amself-reflectiveand always
approach task with a positive attitudeand haveworked underpressureto meetguidelines.
I am comfortableworking withcustomers face toface, onthetelephoneor via email.I am a strong communicator and havegood computer
skills including use ofMicrosoft officealong withsocialmedia andrentalindustrycomputerprograms.
Leadership Skills:
I have always believed thatpeople work best inanenvironment wherethey arechallenged toperform,involvedand empowered i n decision
making processes andsee thevalue oftheir contributions. I havealways believedthatmy coworkers havebeenmy greatestasset and resource
and eachtime weachievesuccess or in instances when wedon’t gettheoutcomewe want it’s anopportunity tolearn, improveand grow.
In the past18months I havebeeninvolved in theLIFTleadershipacademy withUnitedRentals which identifies futureleaders and helps
develop leadershipskills. I was fortunateenough toattenda number ofworkshops andlistento other seniorleaders atUnite dRentals share
their stories and experiences. I found it very rewarding and enjoyedlearning new ways to develop my own leadership skills andhelp others
around me grow too.
Experience:
United Rentals ofCanada (August 2007-June2016)
 Area Dispatcher(July 2012 –June2016) my roleincluded but was notlimited to:
Recruiting and managing the performanceof a teamofup to 14 drivers
Creating anddelivering annualperformancereviews
Managing daily delivery schedules for 4 branches to ensure alldelivery promisedtimes aremetand equipment is picked upandreturned
promptly
Coordinating freightfor shipments to Edmontonfrom across Canada and theUS utilizing local carriers and brokers
Sourcing equipmentandmoving reservations toensureall orders arefilled
Looking for opportunities to improveefficiency reduce costs and manage waste(idle time,scheduling efficiency, driver turn time, planning
deliveryroutes and loads etc)
Work with operations managers tomanagefleet levels at the branches
Pre-calls to customer toconfirmorder accuracy and providedelivery ETA
Maintaining DOTcompliance, driver logs, TDGpaperwork, WHMIS, over dimensionpermits etc
 Inside Sales Rep/Senior InsideSales Rep (2007-2009/2009-2012) this position requiredme to:
Answer customer requests and arrange for delivery andpick up ofrentalequipmentvia telephoneor email
Negotiating rental rates and delivery charges tomaximize ourdollar onevery deal
Prepareand present price quotes for new and used equipment
Calling new andexisting customer toestablish rentaland sales opportunities
Working withcommercial,residentialbusiness along with privatehomeowners
Interviewing and training ofnewISR’s
Establishing processes andbestpractices for the branchto maximizerevenue such as driving sequentialrate growth and ancillary revenue
through activeselling ofothergoods and services
Managing customer disputes anddelivering exceptional customerservice
 Operations Manager (reliefpositions 2011 -2014) as anoperations managerI covered absenceand holidays whilstperforming
my role as Area dispatcher
Travelled outof townto coverremotebranches and alsobranches withintheEdmonton area
Oversaw the rental counter, driving team and servicedepartments to ensure branchoperations continued torun efficiently
Look at areas for improvement and implementednewprocess ifnecessary
Maintaining branch safetystandards andfollowing safe working practices
Worked withbranch scorecard toensurerevenues andcosts werebalanced and business planobjectives werebeing achieved

2. Education:
Grant MacEwan University, Edmonton, Alberta (September 2011-September 2012)
Social work Diploma (not completed)
University ofHull, Hull,United Kingdom 2002-2005
Bachelor Arts Degree(Hons) AppliedSocial Sciences (criminology,Psychology and Sociology)
Achievements:
Following the RSC/United Rentals mergerI was partoftheteamwho helped to centralizethelogistics ofthe4 Edmonton area branches.This
involved implementing a new dispatch system, hiring and growing our driving team andworking onstandardizing processes atthebranch and
within thelogistics departmentto improve efficiencyand maximize our delivery fleet. I also helpeddevelopbestpractices for managing
inventory andsharing fleet,driverdelivery and pre-call procedures to reduce faileddeliveries and also moving reservations to the closest store
geographically toexpedite deliveries andreducedrivetimeto jobsites.
As part of the LEAN process withUnitedRentals I took partin a number ofKaizen events to reviewcurrent process andlook for ways to
improve and streamlinemaking changes wherenecessary. I foundit tobe a rewarding process and a great way toconstantly challenge myself
and my teamto improveourperformance.
Away from work I haveplayedcompetitivesoccer andrugby allofmy life, andhave hadtheopportunity toplay at representative levelat home
in England and inCanada. I enjoy thephysicalchallengeofplaying andalsotheteamwork and characterbuilding that goes along withplaying
contact sports. I havewona numberoflocaland provincial titles inCanada, in theUK andalsoin Hong Kong enjoying great experiences and
meeting somegreat peoplealong theway. Sinceretiring fromplaying 2years agoI have takenup coaching whichhas been challenging attimes
but also extremely rewarding.
I also enjoy camping, biking and spending timeoutdoors with mywifeandthreeyoung children.
References:
Jeff Schurman–operations manager United Rental587-990-8048
Kelsey Powers –operations manager/Outside Sales RepUnited Rentals 780-910-1310
David Owen –personalreference 780-920-8017
Byron Elliott–personalreference 780-246-6589