Learn to apply Dr. W. Edwards Deming's 14 Points for Management and bring your team's focus to quality

1. Deming’s 14 Points for
Management
“Management is Responsible for 94% of
Quality Problems”

2. Larry W. Dennis says:
The late Dr. W. Edwards Deming is widely known as
one of the founders of America’s quality movement.
Dr. Deming helped to awaken American industry to
the need for more attention to quality, which led to a
rebirth of the US auto industry. We now build the best
cars in the world and more is manufactured in
America than most realize. Dr. Deming’s 14 Points
for Management were his guide. They are worth
reviewing, understanding and applying to your
business.

3. Deming’s 14 Points for Management
1) Create constancy of purpose toward improvement
of product and service.

4. Deming’s 14 Points for Management
2) Adopt the new philosophy. We can no longer live
with the commonly accepted levels of delays,
mistakes, defective materials, and defective
workmanship.

5. Deming’s 14 Points for Management
3) Cease dependence on mass inspection. Require,
instead, statistical evidence that quality is built in.

6. Deming’s 14 Points for Management
4) End the practice of awarding business on the
basis of price tag.

7. Deming’s 14 Points for Management
5) Find problems, it is management’s job to work
continually on the system.

8. Deming’s 14 Points for Management
6) Institute modern methods of training on the job.

9. Deming’s 14 Points for Management
7) Institute modern methods of supervision of
production workers. The responsibility of foremen
must be changed from numbers to quality.

10. Deming’s 14 Points for Management
8) Drive out fear, so that everyone may work
effectively for the company.

11. Deming’s 14 Points for Management
9) Break down barriers between departments.

12. Deming’s 14 Points for Management
10) Eliminate numerical goals, posters, and slogans
for the work force, asking for new levels of
productivity without providing methods.

13. Deming’s 14 Points for Management
11) Eliminate work standards that prescribe
numerical quotas.

14. Deming’s 14 Points for Management
12) Remove barriers that stand between the hourly
worker and his right to pride of workmanship.

15. Deming’s 14 Points for Management
13) Institute a vigorous program of education and
retraining.

16. Deming’s 14 Points for Management
14) Create a structure in top management that will
push every day on the above 13 points.

17. Larry W. Dennis says:
By helping Turbo clients apply these principles, we
have seen record-setting achievement in businesses
of all kinds, from construction companies to paper
mills to McDonald’s restaurants.
We can help your company apply these principles as
well, call 503-691-2867 today!