This document summarizes a survey of students, staff, and faculty at Astana University regarding satisfaction with various university services from July to December 2018. It provides the satisfaction levels for different services like residential facilities, non-residential blocks, sports center, transport, translation services, and more. Most services had satisfaction levels above the target of 77%, with some blocks and departments noting specific plans and actions to improve services for the second half of the year based on participant feedback.
7. SPORTS CENTER, %
7
Total satisfaction level – 81%
79%
80%
79%
78%
79%
80%
Coaches, instructors
performance
Sports facilities and
equipment proper
functioning
Offered membership Variety of classes Overall rating of
managers
Overall rating of
receptionists
* Target indicator 77%
8. TransportDesk/TranslationDesk, %
8
Total satisfaction level with TransportDesk – 87 %
Total satisfaction level with TranslationDesk – 80 %
90%
87%
88%
86%
Timely arrival of
vehicle
Cleanliness of
vehicle
Drivers
performance
Disptacher
performance
81%
77%
Quality of Kazakh-Russian
translation/Russian-Kazakh
translation
Quality of English-Russian
translation/Russian-English
translation* Target indicator 77%
9. SERVICEDESK,%
9
Total satisfaction level – 80 %
78%
79%
77%
79%
82%
80%
82%
78%
83%
Carpentry
Electrical wiring works
Plumbing
Heat and power
Construction and assembly
Lifting and hoisting
Low current systems maintaining
Outdoor cleaning
Dispatcher performance
* Target indicator 77%
10. Access Control Service, %
10
Total satisfaction level – 81 %
81%
79%
82%
Check point at Turan avenue Check point at Kabanbay Batyr avenue ACS at Blocks
* Target indicator 77%
12. 12
Ответственным структурным подразделениям выработать план
мероприятий на 2 полугодие 2017 года по достижению и улучшению
плановых показателей
Access Control Service
Regular briefing ACS staff members with respect to Code of business conduct
Check point at Kabanbay Batyr avenue requires upgrade and renovation to expand capacity
Adopted Rules for access and inside operations mode in the autonomous organization of education “Nazarbayev University” governing
procedures for persons and vehicle access to campus to ensure safety of staff and faculty members, students and residents of the
University
Sports Facility Department
Athletic Center opening is scheduled for 2019
New uniform pricing and sports facility visit rules are under development
Briefing ACS staff members
Housing Department
Briefing receptionist and ACS staff members with respect to Code of business conduct
Feedbacks on fire alarm duration upon false warning are noted
Feedbacks on turnstiles and elevators services are noted
Kitchen rooms will be available upon purchasing kitchen sets
Only emergency water supply outage is acceptable
Plans and taken actions
13. 13
Ответственным структурным подразделениям выработать план
мероприятий на 2 полугодие 2017 года по достижению и улучшению
плановых показателей
Department of Non-Residential Premises
Only designated divisions are provided with an access to emergency doors for technical purposes
Feedbacks on support staff performance are noted
Feedbacks and proposals with respect to air conditioning system, amenity (water cooler, flowers, hygiene supplies, trash cans, etc.) are
noted by relevant block managers
Feedbacks are communicated to ACS staff members
TranslationDesk
Improved control over translation services quality
Designated software will be purchased to facilitate performance of Kazakh translators
Documents are translated and edited strictly based on Standard of Translation Services specifying a list of translated/edited documents
Dispatching Service
Inspected emergency exits at Nazarbayev University; all shortcomings and defects were eliminated
Construction and assembly activities are conducted based on developed annual schedule
Transport Support Department
Briefing drivers
Vehicles run according to adopted route
Plans and taken actions
