1. ABHISHEK SHARMA
Contact No.: +91 8297264888 / 8686884108 ~ E-mail-abhisheksharma925@gmail.com
Seeking middle level assignments with an Investment Banking, Custodian Banks & Retail Banking Operations organization of
high repute
SKILL SET
Process Operations
Operations Management
Client Relationship Management
Quality Management
Internal Control
Training & Development
Quality Assurance
MIS, Reporting & Documentation
PROFILE SUMMARY
 MBA with nearly 8 years of experience in Financial Service Sector
 Presently associated with Genpact {TD Bank-Toronto Dominion Bank) as Team
Lead/Management Trainee.
 Expertise in focusing on maximizing customer satisfaction, process compliance, etc.
 Skilled in taking process improvement initiatives to achieve maximum efficiency in
 various operations.
 Deft in interfacing and coordinating with all the stakeholders to ensure smooth
functioning of the process while ensuring adherence to the SLAs, KPI’s.
 Proficient in streamlining systems with proven ability to enhance operational
effectiveness & meet operational goals within the cost, time & quality parameters.
 An effective communicator with strong analytical skills and organisational abilities.
 Around 4.8 Years of working experience with The Bank of New York Mellon, Pune
as Senior Specialist in Mandatory Corporate Action.
 A keen planner & implementer with exposure in various systems such as Portfolio
Security System (PSS), IMS, Security Master Database, DTC, International Money
Management System, PeopleSoft (Financial) , ASP and GSP applications.
 Demonstrated excellence in processing accurate deals related to Vostro &Nostro
accounts,
 Federal Tax Dept , MMI and other request TAS, G/L, IDC, CAS Deals sent by various
onshore team.
 SQL Oracle from NIIT 11G.
CORE COMPETENCIES
Operations Management
 Framing work direction and plan for the associates after thorough assessment of their capabilities
Process Management
 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level
 Conducting internal process audits & process reviews for ensuring strict adherence to the process para meters/systems as
per defined guidelines
Customer Relationship Management
 Mapping client’s requirements; identifying improvement areas & implementing measures to maximize customer
satisfaction levels
 Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved
service levels; Resolving client queries within the shortest possible time.
ORGANIZATIONAL EXPERIENCE
Since June 1st 2015 to till date GENPACT
TD Bank {(Toronto Dominion Bank) America’s Most Convenient Bank} Client:-
About TD: - TD Bank Group is the second largestbank in Canada by market capitalization and a top-10 bank in North America.
Globally, it ranks as the 19th largest bank in the world, according to Forbes. The bank and its subsidiaries have over 85,000
employees and over 22 million clients worldwide.
Key Result Areas:
 Handling Reconciliations for Safe Box, Sales Tax Safe Box, Bonds Redeemed & Official Checks for all the locations in US.
 Framing work direction and plan for the associates after thorough assessment of their capabilities
 Managing reporting operations and maintaining daily date wise documentation of deals.

2.  Serving as process trainer and Preparing & maintaining FMEA, RCA, Dashboard, Process map, SOP’s along with other
miscellaneous MIS data.
 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level.
 Conduct daily huddles and monthly One on One with team the team members for discussion about their performance,
error and new updation in the process (16 Members).
 Submitted 4 Lean ideas to improve Accuracy, TAT & Time saving.
Interactive data Corporation (IDCO) Client:-
Key Result Areas:-
 Providing Information to the end Client regarding Corporate Action, Equity and Mutual fund (Announcements, dividend
& new events)
 Managing reporting operations and maintaining daily date wise documentation of deals.
 Preparing & maintaining FMEA, RCA, SOP’s, Dash Board, and Process Flow’s along with other miscellaneous MIS data.
 Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved
service levels; Resolving client queries within the shortest possible time.
 Conduct daily huddles and monthly One on One with team the team members for discussion about their performance,
error and new updation in the process (14 Members).
Since Aug’10 to April 15 The Bank of New York Mellon, Pune as Senior Specialist
Key Result Areas:
 Handling Mandatory corporate action (Pilot Batch) events such as cash merger, stock merger, reverse split, name change,
cash & stock merger, pay in kind, diva events, etc. allocated by the DTC
 Observing notifications, Creation of New event as well as Updating Existing Events and verification of events, responses,
instructions and proceeds through emails,IMS and CIS to facilitate decision making
 Executing deals related to Federal Tax using PeopleSoft financial system
 Changing securities from treasury vault mainframe (Free receipts/free delivers) as per requirement
 Undertaking operations to ensure 100% accuracy in deals regarding money market instruments and tax deals
 Preparing check DDA & 6 G/L reconciliation reports and updating SLA Tracker & MIS Tracker on daily basis.
 A keen planner &implementer with exposurein varioussystems such as Portfolio SecuritySystem (PSS), IMS, Security Master
Database, DTC, International Money Management System, PeopleSoft (Financial) , ASP and GSP applications
 Demonstrated excellence in processing accurate deals related to Vostro &Nostro accounts, Federal Tax Dept , MMI and
other request TAS, G/L, IDC, CAS Deals sent by various onshore team
 Decidingthe entitlement & reconcilingand passingon the proceeds to shareholders on all thecorporateaction events and
interest payment on bonds within the pre-set time deadlines
 Updating DASHBORD on weekly basis & FMEA on Quarterly basis with team Manager.
 Collaborating with various teams such as event creation & ASP team, parties such as brokers, investment managers, sub
custodians, clients, etc.
Highlights:
 Oversawreceiving, examining& settlingthe trade for cash & unit transactionsfor 10 Areas in corporate trust (Pilot Batch)
 Settled trade for 10 departments and maintained records of the same in electronic form (Billing,Collection,Disbursement,
Fed Tax Dept. CDO, CT-ADMIN. Money Market Instrument Dept.)and Open new account as per client request.
 Served as subjectmatter expert in processes regardingpreparation of financial statements,resolvingqueries raised by the
team members, others teams and CSR’s
 Received various appreciation Emails and ‘Thank you’ notes from Clients for (Timely response, Clearing breaks, Provide
better resolution )
 Awarded 3 ‘Corporate Trust Spot’ for best performance by Service Delivery Leader in 2012 & 2013
 Project handled:
o Kaizen wave idea submitted for process improvement.
PREVIOUS EXPERIENCE
Kiran Investment
Bharatpur ( Raj.) -Jan'06 - Jun'07
 Worked as an Educator- Tradingin sharemarket (NSE & BSE) on behalf of Clients and providethem Investment Tips
for better Investment purpose and also provideother Financial Products.
 Business Development (execute the transaction,Open new D-mat Account and dealingwith existingclientin order to
providethem best possibleservices and getting continuous businessfromthem.

3.  Business PerformanceReports on Regular basisand Clientsupportfor any Inquiry.
 Attained: Business development and sellingInsuranceproducts (for ICICI Prudential Life Insurance Co. Ltd.) and
Customer co-ordination to meet all Queries before and after sales
 'Best Advisor' Award during2007
 'Sprint& Race Award' for achievingtargets during2007
CERTIFICATION
 Completed the following:
o NSE certification in financial market :-Beginner Module, Capital Market, Mutual fund during 2008
EDUCATION
2009 MBA (FINANCE & Marketing) from International School of Corporate Management, Pune
2006 B.Com. (Accounting, Business Administration) from University of Rajasthan, Rajasthan
IT SKILLS
 Operating Systems: MS – DOS and Windows 2000/ XP/2007/2010, MS Office
 Software Packages: Lotus Notes, PeopleSoft Financial, Tran star, Outlook, ERP Package ,Main frame system Banking
Application and Tally
 SQL Oracle from NIIT.
TRAININGS
 Completed training sessions :-
o Capital Market and Its Instruments , Fundamental of securities, Corporate Trust Fundamental , Bond
o Custodian and its Functions , Life Cycle of Trade, Corporate Actions , Derivatives , Swift
o Team Dynamic
SOCIAL ENGAGEMENTS
 Visited Malaysia for International Business Study Tour that included visiting various companies during 2009
 Worked as a volunteer in ‘Common Wealth Youth Games’ in Pune during 2008
 Organized a one day social work for blind children at blind school, Pune
 Took Participation in Tree Plantation through BNY Mellon, Pune
 Volunteered for distribution of cloth & food for poor children in Pune through BNY Mellon, Pune
 Took part in ‘Well-Being 90*5 Health’s Programme’ at BNY Mellon Pune
 Took part in TREE Plantation event many times organized by BNY Mellon Pune
 Received the 1st prize for ‘Best Scientific Model’ at school during 2000
 Served as an active member of National Student's Union of India during (Bharatpur Raj.)
PERSONAL DETAILS
Date of Birth: 07-10-1986
Present Address: House No – 2-3-54/63,Near Rankers techno school,New Shanti Nagar, Uppal,Hyderabad - 500039
Permanent Address: Abhishek Sharma S/O Murari Lal Sharma, Radha Nagar, Near Golpura Road, Behind HeeraDas Bus
Stand, Bharatpur – 321001, Rajasthan
Languages Known: English and Hindi
Location Preference: Hyderabad,Pune, Mumbai, Delhi – NCR, Bangalore
LinkedIn Profile: abhisheksharma925@gmail.com
Driving License Yes
Nationality Indian
PASSPORT DETAILS G8829347, Exp. Date – 03/08/2018