1. ANTHONYMAYERS
2704 NW 54th Street, FortLauderdale, Fl. 33309 |
superbehr@yahoo.com | 954.801.0679
OBJECTIVE To challenge myselfwhilecontinuing to learnand growbothprofessionally and personally within a strong, stable
corporatestructure. I am committed tousing myconsiderableexperience,coupledwith my uniqueskills and
talents tolead, assist, motivateand supportin a positive anduplifting manner; doing myutmost to achieve
individualand team goals.
SKILLS & ABILITIES SABRE Management Development
DreamWeaver Web DesignProgram Team Building Leadership
Gate Manager Systems Scheduling Inspiration
Proficient inMicrosoft Office Mentoring Innovation
EXPERIENCE JETBLUEAIRWAYS FORT LAUDERDALE, FLORIDA
12.2005–PRESENT
Supervisor Airport& GroundOperations
Ran an effectiveoperation
 Communicate withmanagers, peers andcrewmembers within their immediatedepartment, as well as
with other departments
 Attend various daily / weekly/ monthly leadershipmeetings
 Administer company policies and procedures
Provided quality serviceandachieving superior customer satisfaction
 Resolvecustomer service andoperationalproblems during tour ofduty
 Work in operationduring peak or irregular periods
 Spend majority oftimein the operation,interacting with customers and employees
Provided peers and crewmembers withfairand equitabletreatment
 Coach personnelandprovide guidanceto team on customer service and performanceissues
 Conduct and document (lead) crewmember performancereviews
 Encourage crewmemberteamwork to generateand implement individualand team's bestideas
 Respond tocrewmembers'professionaland personal issues
 Evaluateteamperformancethrough corporatequality control measurements
FRANCETELECOM / EQUANTINC. CLEARWATER, FLORIDA
11.1998–06.2005
Call CenterSupervisor / TransportationDivision
 Created/ DesignedEnhancedCallCenter Procedures
 Focused onTeam building
 Monitored Communication between agent and customer
 Implemented newcalltime limits toincreaseproductivity andprovideend user decreased“onhold”
times.
EDUCATION BROWARD COLLEGE, FORT LAUDERDALE, FLORIDA
AA BUSINESS MANAGMENT
Estimated Graduation 2017 / CurrentGPA2.72
DALEMABRY COLLEGE, 2004 –2005 TAMPA, FLORIDA
GRAPHIC WEB DESIGN

2. PAGE 2
COMMUNICATION Created / Developed Acting Supervisor Program
 Provides frontline Lead Crew member and/or Crew members the foundation on becoming a
supervisor
 Lead and/or Crew member shadow sa current supervisorfor three weeksbased current
supervisor’s schedule
 Lead and/or Crew member produces a Pow er Point presentation based how they can enhance
the current operation or a current processwith in the operation
LEADERSHIP Kiwanis Club ofWilton Manors (Member) Wilton Manors,Florida
Equality PrideKaBoom Playground Build (Organizer) Wilton Manors, Florida
Monday MixedClassicBowling League (President) Tampa, Florida
Gasparillia AnnualGames MixedEvent (Chairperson) Tampa, Florida
REFERENCES RICHARD A. STIEFF, OWNER / OPERATER 954.305.0679
ALL YOUR DREAMS TRAVEL. LLC
Elizabeth Carollo, Project Manager 727.230.9678
Orange Business Services
Additional References AvailableUponRequest