Resume 07.21.19

1. DEANNA FORFA
"Home Address," Niceville, Florida 32578
"Phone Number" / ForfaD@yahoo.com
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WORK EXPERIENCE
WINN-DIXIE, NICEVILLE, FL
Certified Pharmacy Technician (CPhT), Jun 2016 - May 2019
Notable Accomplishments in Pharmacy--
-Upon a complete staff change within my first 1-1.5 years in this position, I became the only
familiar face to remain, take leadership, and ensure to maintain customer retention and trust,
and did so successfully.
-I continued to lead and assist, maintaining our required qualifications for monetary bonuses,
based on sales and customer satisfaction over multiple quarters.
-I trained [no less than half a dozen] different pharmacists and pharmacy technicians, alike, with
the PDX computer software, inner workings of our specific pharmacy, workflow efficiency, and
customer relations.
-I acquired, and still maintain, significant personal trust and genuineness with the large majority
of our patients. This was always based upon individualism, memorization of details, personality,
and my retained knowledge of their current and past situations, inquiring when appropriate.
• Greet patients promptly and courteously, both in person and on the telephone
• Gather and input patient information, insurances, and discount cards into computer
software
• Accurately enter prescriptions (including hand-written, electronic, fax, and verbal) under
appropriate patient profile, while monitoring for drug interactions
• Process and submit billing claims to insurance or discount cards
• Maintain strong attention to detail, while implementing key time-management skills in a
high-demand setting
• Assure correct patient, medication, and count when filling prescriptions, in preparation for
pharmacist approval

2. • Contact insurances and doctors regarding rejected billing claims, clarifications, refill
requests, and Prior Authorizations
• Organize and file records, send appropriate products back to wholesalers or other stores
requesting medication transfers, and remove out-of-date stock
• Order, receive, and reconcile daily merchandise orders
• Operate all aspects of the cashier terminal
WINN-DIXIE, NICEVILLE, FL
Cash Office Manager & Customer Service Specialist, Jul 2013 - Jun 2016
• Compile financial data using VeriBalance, accounting software, and multiple ledgers and
reports
• Reconcile the cash safe, as well as all other sources of revenue, while noting and reporting
any discrepancies
• Prepare bank deposits and ensure delivery through proper channels
• Order and sustain appropriate on-hand amounts of money and inventory
• Plan and prepare employee work schedules
• Provide exceptional customer service, including professional telephone etiquette
• Resolve customer inquiries and complaints effectively and with proper composure
• Authorize payments and merchandise returns
• Supervise employees and manage all front-end activities, assisting with technical issues or
uncertain interactions
KUMON MATH & READING CENTER, SAN DIEGO, CA
Teaching Associate & Data Entry Operator, Apr 2004 - Dec 2012
• Provide personable customer service, including professional telephone etiquette
• Prepare lesson assignments, in coordination with the Instructor
• Reinforce learning concepts through individualized assistance and attention, relating to each
child

3. • Observe and record relevant data to assess progress
• Grade assignments and maintain records of results through ledgers and computer entry
• Participate in teacher-parent appointments, regarding progress or problems
U.S. ARMY CORPS OF ENGINEERS, EGLIN AIR FORCE BASE, FL
Administrative Office Assistant, May 2002 - Jul 2003
• Operate standard office equipment
• Answer telephone calls, and direct appropriately or take messages
• Type, format, and proofread documents
• Maintain filing, inventory, ledgers, data entry, and route incoming/outgoing mail
• Communicate effectively regarding questions, information, and complaints
EDUCATION
SAN DIEGO STATE UNIVERSITY, SAN DIEGO, CA
Completed coursework towards Bachelor of Science Degree, Aug 2006-Dec 2010
SAN DIEGO MESA COLLEGE, SAN DIEGO, CA
Associate's Degree, May 2006
• Dean's Honor List for Academic Excellence, 2005 & 2006
NICEVILLE SENIOR HIGH SCHOOL, NICEVILLE, FL
High School Diploma, May 2003
• Cum Laude, 2003
• Summa Cum Laude, 2002
CERTIFICATIONS/LICENSES
Basic Life Support for Healthcare Providers, (AHA BLS #------------), Jul 2019 - present/good-
standing

4. Nationally Certified Pharmacy Technician, (CPhT #--------), Aug 2018 - present/good-standing
Registered Pharmacy Technician, (Florida) (RPT #-----), Nov 2016 - present/good-standing
ADDITIONAL SKILLS
• Spanish-speaking of Intermediate working fluency
• Proficient in Microsoft Word, Excel, PDX, and VeriBalance, with adaptability for further
expansion
• Natural interpersonal and communicative retention skills, in which assist in building solid,
genuine relationships with others
• Meticulous attention to detail, while implementing key time-management skills in high-
demand settings
• Exceptional accuracy in multifaceted environments, cash management, reconciliation,
reports, and documentation