1. Anne L. Frishberg
1413 S. 99th St. Unit 2 Cell: 707.321.2849
Seattle, WA 98108 Email: annefrishberg@gmail.com
Experience
Nordstrom, Inc., Seattle, WA April 2015 Present
Customer Care Specialist
● Personally manage over 700 customer contacts per month while successfully meeting or
exceeding performance metrics
● Analyze customer data, building detailed case reports for each interaction and follow up
● Take ownership of complex customer issues, coordinating with support departments as
needed, ensuring comprehensive problem resolution
● Knowledgeable of multiple operational platforms, programs and databases as well as
company policies and procedures
SunTrust Banks, Inc., Knoxville, TN September 2008 January 2015
Financial Services Representative III
● Achieved Gold Performance Excellence Award for exceeding both sales and client
satisfaction expectations
● Topranked Financial Services Representative for 2013 Knoxville InStore Market
○ Referrals lead to over $585,000 in Wealth & Investment production and
$420,000 in closed Mortgages
○ Personally submitted and closed more than $130,000 in consumer loans
● Proven performer: attained over 100% of Sales and Referral goal for 2014
● Independently reorganized branch record management system, maximizing efficiency
● Requisitioned supplies, ensuring sufficient operational inventory while successfully
staying under budget
● Reconciled daily branch cash reserves in excess of $100,000 as vault custodian
● Utilized office equipment daily for copying, scanning, and faxing confidential documents
Chico’s F.A.S., Inc., Knoxville/Memphis, TN June 2005 October 2013
Assistant Store Manager/Sales Lead/Associate
● Scheduled personalized consultations to determine customer needs
● Proactively assumed weekly scheduling responsibilities and record management
● Accurately processed shipments and resolved inventory discrepancies
● Ordered necessary supplies for efficient store operation
