1. Pratik Patel
System Administration and IT Support
E-mail: ppp99s@gmail.com Mobile :+91 9426375236
Address : 11 , Atmashradha Soc-2 , High Tension Road , Subhanpura , Baroda, Gujarat
10+ Years of diversified experience into System Administration &IT Service Management
Industry with focused delivery of various initiatives viz. IT Technical Support , Data
Backup Management and Data Protection and Network Services and security.
Summary:
 Managed & supported the Multi-location clients, both from onsite and offsite and
translate them into the reliable and maximum uptime of systems
 Administration and management of System Security and Network Infrastructure
 Implementation and administration of Symantec Netbackup for Data Backup
 Administration and management of Symantec Endpoint Antivirus server .
 Implementation of Navision 2013 ERP systems and supporting the clients.
 Implementation of ISO 9001-2000 Quality Audit documentation and carried out
the Internal and External compliance audit.
 Negotiating with vendors and procurement of systems and spares in the
approved budget
 Supported sites of prestigious clients like Reliance, L&T , Indian Navy, Linde India
ONGC, LIC of India, BSNL ,Gujarat Forestry, GEA Process Technologies
 Demonstrates leadership skills by mentoring and directing team members
towards common organizational and project goals
Technical Skills
Operating System : Windows 2008 server and Terminal Services
MS Exchange server,IBM Lotus Notes Windows7/8
Vmware Workstation ,Citrix thin clients
Data Backup : Symantec System Recovery 2011,QNAP NAS databackup
Antivirus Server : Symantec Endpoint Protection Manager ,Sophos Antivirus Server
ERP : Microsoft Navision 2013 , SQL 2010 , Oracle 10g
Firewall : Sonicwall Firewall , Wifi Routers ,Intel Switches
Educational Qualifications;
B.E. (Electronics) from K.K.W. Engineering College (Pune University)
WORK EXPERIENCE:
A] ITCG India Ltd , Baroda Since Dec 2013 –Till Date
Sr. Technical Engineer
Projects & Assignments I: Role: Support & Maintenance of IT department
Type:Technical Support & Services Location:Baroda
Client:Linde Engineering India Ltd Duration: Since Dec2015
Responsibilities:System Administration of Win2008 server and manage users using
Group Policies
 Installation of Windows OS using SCCM Clients
 Supporting the IBM Lotus Notes on all clients systems
 Installation and troubleshooting of softwares on client systems through
Remote Assistance
 Managing and Maintaining the video conference equipments
 Preparing and Maintaining reports of IT Assets, Purchasing of IT Equipments.

2. Projects & Assignments II: Role:System Admin, Maintenance and
day to day running of IT department
Type:Technical Support & Services Location:Baroda
Client: Shroffs Engineering Ltd Duration: Dec 2013 – Dec2015
Responsibilities:System Administration of Win2008 server and manage domain
users using AD Group Policies, setting appropriate rights and permissions..
 Managing and monitoring of data backup with Symantec Endpoint Recovery.
 Manage Symantec Antivirus Server and updating of clients on all systems
 Installation and troubleshooting of problems for Navision 13 ERP software
 Configuration of Wifi Router devices and co-ordinating with ISP for VPN
 Configurations and customisation of Sonicwall Firewall
 Preparation of Hardware/software/Networking audit and reports.
 Remote support for Branch Offices for Navision ERP 2013 software
 Solving problems related to Tally 9 accounting software.
 Purchasing of IT Equipment and softwares within approved budget.
B]Rolta India Ltd ,Baroda From July 2001 to July 2013
Asst. Manager
Projects & Assignments I: Role:I System Administration and
Management of GIS Imaging &
Decision Support System
Type:Technical Support & Services Location: Porbander /Ahmedabad
Client:Indian Navy /Indian Army Duration: 2008 – 2013
 Responsibilities:Installation and management of Windows 2008 server and
configuration of Windows7 clients for accessing and digitization of images.
 Installation of SQL 7 database software and GIS Imaging softwares on server
 Configuration and maintenance of connectivity with Central server via switches
and router , Interconnectivity with the War control room with the Imaging Server
 Installation and Maintenance of all systems in a c lients environment.
 Troubleshooting of technical problems and implementing the solutions
Projects & Assignments II: Role:Installation and Implementation of
Map Based Cabling system of BSNL.
Type:Technical Support & Services Location: Surat
Client: BSNL Surat Division Duration: 2005 – 2007
Responsibilities:Installation and management of Win 2003 server and
Oracle 8 database software
 Installation of G Technology software on server for accessing the the map
based customization clients from the clients systems
 Managing the computer account , user accounts for appropriate rights for end
user in G Technology software
 Interconnectivity between different exchanges via leased line for network
planning and implementation/expansion of cable network planning system
 Troubleshooting of technical problems and implementing the solutions
 Installation and Configuration of Network Plotters and Scanners at the
Central office with connectivity to local exchanges through leases line.
Projects & Assignments III: Role: Installation and configuration of
SmartPlant software for PDS system.
Type:Technical Support & Services Location: Hazira
Client:ONGC Ltd Duration:Dec 2003 – Dec2005
Responsibilities:Installation of Windows 2008 server and Oracle 10g
database software
 Installation of Smart Plant Review software on the server and SP Explorer on
the clients systems for accessing the P&ID ‘s from the clients systems
 Providing the appropriate rights for end user in SmartPlant software
 Installation and Maintenance of all systems in a clients environment.
 Providing the end user training and documentation
 Installation of Network Printers/ Scanners and manage network infrastructure

3. Projects & Assignments IV:Automation
of Digital Surveying GIS System
Role:: Installation and Maintenance of
the Digital Surveying GIS System
Type –Technical Support Location: Multi-Site (14 locations)
Client::Gujarat Pollution Control
Boardand Department of Forest Gujarat
Duration: April2001 – Mar2006
Responsibilities:Installation and management of Win 2003 server and
Oracle 8 database software
 Installation of G Technology software on server for accessing the map based
customization clients from the clients systems
 Managing the computer account , user accounts for appropriate rights for end
user in G Technology software
 Interconnectivity between different exchanges via leased line for network
planning and implementation/expansion of cable network planning system
 Troubleshooting of technical problems and implementing the solutions
 Installation and Configuration of Network Plotters and Scanners at the
Central office with connectivity to local exchanges through leases line.
C] ORG Informatics Limited , Baroda From Sept 98 To July 2001
Technical System Engineer
Projects & Assignments I: Role: System administration,Management of
Premium Payment system.
Type:Technical Support & Services Location:Nadiad&Baroda (22 branch offices)
Client: LIC of India Duration: 2003 – 2005
 Responsibilities:Installation and Configuration of Unixware and Customized
application on server
 Installation and Maintenance of all systems in a clients environment.
 Configuration of the thin clients via serial network and troubleshooting of same
 Managing and monitoring backup of the data and maintaining the record of same
 Maintenance of the Switches , Network Printer , Scanner and Line Printer
 Troubleshooting technical problems and implementing solution.
 Preparing and presenting the reports to IT manager.
Projects & Assignments II: Role:Maintenance of Dispatch and
Material Management System
Type:Technical Support & Services Location:Baroda
Client:Reliance IndustriesLimited ( IPCL), Duration:2000 – 2001
 Responsibilities:Installation of Windows 2003 server and terminal services and
administration of the domain users, setting appropriate rights and permissions.
 Support of the 45 Citrix clients at the 14 warehouses with Dispatch System for
vehicle-in entry, delivery challan& invoice printing connected via network switches
 Providing support for the Material Management System consisting of the 40 VXL
dumb terminals connected to HPUnix servers via switches & fiber optic network,
 Taking the daily and weekly data backup and maintain the record of same
 Installation and Configuration of Network Printers , Scanners and plotters
 Preventive Maintenance of the PC’s , Peripherals and maintaining the record of
the same as per ISO 9000 documentation.
 Troubleshooting of the network between the warehouses and Server control room
PREVIOUS EMPLOYEMENTS:
A) Mahindra Network Services Limited , BarodaFrom Dec 97 To July 98
As Technical Support Engineer for Installation and Support of the EDI Software and
user training.
B) Calsita Futuristic Services Limited , BarodaFrom Aug 96 To June 97
As Technical Support Engineer for Installation and Support for Email services and
Product Training to clients for effective use of the software
Personal Details:
Date of Birth:- 5th June 1974
Passport No. A3496771
Marital Status : Married