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Resume1

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Resume1

  1. 1. Saravanan Jothivengadam #1373, “Jothinilayam”,6th Cross, Ganga Street, Vijinapura Dooravaninagar post Ph: 91-9945608320 Bangalore-5600076. Email: saravanan002@rediffmail.com INDIA saravanan002@gmail.com Career Summary:  Over 11 year of Experience in pre-sale and post-sale support of company Network Products/systems.  Over 3 years and 9 months of professional experience in Network testing & Quality Assurance such as Regression testing, Bug Regression in a network industry.  Over 7 years of professional experience in Telecom testing, system Integration & Maintenance of digital switching system of CDOT (Center for development of Telematics) Technology in telecommunication Industries.  Experience in POC (Proof of concept testing on the customer site)  Experience in demonstration of the product to the customer before sales.  Experience in installing the company product, Training the customers after sales and product delivery.  Experience in providing technical support to customer in sales presentations, product demonstrations, installation and maintenance of company products to ensure that the system is functioning according to specifications.  Experience in troubleshooting and chip level servicing of telecom products.  Worked as a Team Leader for many projects.  Experience inTraining the Engineers and supporting them to resolve customer issues.  Having experience in replicating customer issue in the local lab. Professional Summary:  Currently working with Ixia Technologies (December 2004 –Till Date) as post sales Senior Technical Support engineer. Also worked as pre-sales system Engineer/ Senior Systems Engineer in Handling products Such as Ixload, Ixchariot, IxAutomate, IxExplorer, IxNetwork, IxANVL.  Worked in Accton Technologies –Taiwan (OEM for HP, 3COM, Dell, Cisco, Enterasys, Nortel, Alcatel) –Taiwan (March 2001-Dec 2004) on L2 L3 Switches as senior product verification engineer  Worked in Communication System and Services- Authorized service center for Department of telecommunication (April 1997-Dec 2000) on CDOT digital switching systems as a Customer support Engineer  Worked in W S Telesystems LTD (June 1995-April 1997) on CDOT digital switching systems as a Technical Assistant.  Worked in ITI LTD (Nov 1992-June 1995) on CDOT digital switching systems as a Technician Apprentice Trainee & Technician Education Summary & Professional Certificate:  Diploma in (Electronics & Communications Engineering, 1988-1991) Adarsha Polytechnic - Board of Technical Education Karnataka  Cisco Certified Network Associate- CCNA 1
  2. 2. Technical Skills: Computer Protocols TCP/IP, UDP, HTTP, FTP, SIP, Telnet, DHCP, STP RIP VLAN/Trunking, InterVlanRouting Test Equipment Ixia -1600T, 400T, XM2, XM12, XT80, XGS12, XT80 Spirent- Smartbits 2000, 6000A, B & C Testing Tools IxExplorer, IxNetwork, Ixload, IxAutomate, IxANVL, IxChariot Network management tools like HP openview, Spirent Smart application. Capturing tool Wireshark, Ixia IxAnalyzer Other Tools SFDC, Clearquest, Ixtracker, Oracle, Cisco WebEx Electronic Test equipment Cathode-ray oscilloscope, Digital Multimeter, Analog Multimeter Products Worked Cisco Routers:1800 ,3845 series, Switch 3750 HP infinity 24 port switch HP Procurve 2650 50-port switch HP Procurve 2708 8-port gigabit switch Enterasys VH-2402 Stackable switch Enterasys ES3526V Stackable switch Enterasys ES3526VA Stackable switch Dell Powerconnect 5224 24-port gigabit switch Dell Powerconnect 3248 48-port switch . Accton ES3714 (Accton MC2) Accton ES3526X-ZZ LEO 24 port stackable switch Alcatel omnistack 8008 gigabit switch 8 port fiber Alcatel omnistack 6124/6148 24 & 48 port stackable switch Alcatel omnistack 6024 24 -port stackable switch ALCATEL OMNISTACK 6300 24-GIGABIT PORT SWITCH Management Activities: • Training and Technical guidance to team members. • Interfacing with Development and Product Management on product design and supportability • Worked as a Team leader in Asia Pac region on IxANVL issues supporting customers. Achievements and awards: 2
  3. 3. • Awarded Customer Delight Champion in June 2008 for Demonstrating true Leadership, Service Orientation, Providing Prompt resolution to customer issues & Communicating effectively to key stakeholders both Internal and External. Recognized for the Business Win. • Again Nominated for customer delight champion for supporting Cisco AS and Cisco CRBU full time engagements for One month from Feb 15th to March 15th 2010 for which I have worked on about 47 support cases (Service requests SRs) in total. • Awarded Best support Engineer for the year 2013 • Nominated for two Thankyou card in 2014 for supporting the Juniper customer on resolving the customer blocking issues. • Worked on making tender compliance, proof of concept, demo to get first Government order CDOT and ITI worth around 600K US dollars. • Worked on making tender compliance, proof of concept, demo with IISC Bangalore and Won First Educational Institute Order in India around 110K Dollars. • Part of the team and done successful demo on 10G to HCL technologies Chennai and Won the order around 400K USD. • Worked on making tender compliance, proof of concept, demo with (NTRO) and Ascon Node –21 signals Army (Sena Bhavan) in India to get first defence orders worth 600K US Dollar. • Part of 3 member sales team to achieve $3 Million sales in India for the year 2005 (250% growth in sales). My contribution in the team was technical feasibility, Solution and Configurations. Overseas Training and Conferences Attended. • Ixia Worldwide Sales Conference 2008 in San Diego (USA) and System Engineer training on Ixia product specifically on new features. • Ixia Worldwide Sales Conference 2007 in Los Angeles (USA) and System Engineer training on Ixia product specifically on new features. • New Product and features training for SE in Tokyo (Japan) in the month of July 2006 • Revenue Recognition Training for SE and sales managers in the Month of June 2007, Singapore • Product training 2011 in Washington (USA) on Ixia product specifically on new features. • Product Training in 2012 in Austin (USA) on NTO training. Assignments: Ixia Technologies Private Limited: December 2004 to Till date Ixia provides application performance and security resilience solutions to validate, secure, and optimize businesses’ physical and virtual networks. Enterprises, service providers, network equipment manufacturers, and governments worldwide rely on Ixia’s solutions to deploy new technologies and achieve efficient, secure, ongoing operation of their networks. Position Held: System Engineer /Sr.Systems Engineer/ senior technical support Engineer – Pre sales and post sales. Present Position: Senior technical support Engineer Department: Ixia TAC (Technical Assistance Center) Post sales Job responsibilities: • Providing expert level telephone, email and WebEx support to customers on ixia products like IxOS (L2 traffic Generation), Ixload (L4 to L7 like HTTP, FTP telnet, DHCP, SIP etc.)IxAutomate, IxANVL and IxChariot (L7 traffic generation) issues. • Assist customers with operation and configuration of Ixia hardware and software, with an emphasis on wireline protocols. • Accurately logging, tracking and maintaining customer service requests. 3
  4. 4. • Achieving customer satisfaction and supports metric goals. • Effectively working and communicating with worldwide support and engineering team. • Worked independently at customer sites to resolve application and configuration issues. • Interfacing with Development and Product Management on product design and supportability. • Provided Proactive Level support to ixia customers like HCL, Motorola, CDOT, Huawei, Juniper, Cisco, etc., by helping them in their POC Testing. • Training other teams (PS team) and technical support Engineer on Ixia products. • Helping Technical Support Engineer on support issue if they struck with the Issues. • Taking care of Monitoring of Cisco SRs in Asia Pac Region and follow up with Support and Field Engineers Every week on the update and the issues and speaking to them on issues which needs help to resolve the customer issue. • Working as a Team leader in Asia Pac region on IxANVL issues supporting customers. • Working on Out of warranty status of the customer before expiration date (Like before one month) by looking at the Oracle database and escalating the warranty renewal Expiration details to sales team and follow up with sales them in order to generate support Warranty revenue. • Preparing Best practices document: Feature document (Application notes) in IxOS, Ixnetwork, IxChariot and Ixload. This document Enables the support Engineer to resolve customer issues fast and also this feature document can be used to send it to customer if they struck in issues • Providing training to the new users on Ixload, IxOS, IxNetwork, IxANVL, Chariot for the customers like HCL, Motorola, CDOT, cisco and Juniper. • Used tools like SFDC, Oracle and Ixtracker. PRE SALES -JOB RESPONSIBILITIES: - • Engaging throughout the sales process, including requirements analysis, feature demonstrations, benchmarking, competitive positioning, and execution. Owning the deal’s technical closure. • Leading the design/delivery of technical solutions to customers based on Ixia products and services. • Delivering customer training and consulting related to installed solution and Ixia applications. • Acting as the customer voice to influence future product design to meet customer needs. • Understanding customer’s technology, products, test requirements and recommending solutions to meet customer needs, and ensuring customer satisfaction. • Integrating Ixia products and services at the system/solutions level into customer’s environment and ensuring interoperability within the customer environment. • Responding to customer inquiries concerning system software and applications. • Making ixia Compliance list for tenders called by Government Enterprises and MNCs. • Providing support to the customers for various technical issues reported by the customer. • Preparing tender documents for participating in tender. • Helping customer on proof of concept testing. • Prepared technical specification Document for C-DOT MPLS tester requirement and its subsequent Tender compliance Documents. Instrumental in winning the order as well. • Part of 2 member team to prepare BSNL Ethernet testing Specifications and Tender Compliance Document. Accton Technologies Taiwan: March-2001-December 2004 Accton is a global OEM/ODM leader in advanced networking and communication equipments. Accton provides a full range of networking products including L2/3/4 Ethernet Switches,broadband access routers and gateways, wireless access points, routers, 3G/4G CPEs and dongles. 4
  5. 5. Position: Senior Product Verification Engineer Projects handled: Layer 2 and layer 3 switches Job responsibilities: • Involved in Function Testing, system testing, bug regression, Full regression, customization testing of layer 2 and layer 3 protocols such as Switch function, 802.1PQ VLAN, Configuration file, Port mirror, Broadcast storm control, SMTP, Syslog, trap Notification, SNMP Private Mib, RMON, Stacking (Closed and open loop), RADIUS, TACAUS, 802.1X, IGMP Snooping CLI, WEB, HTTPS, Trunk, Link aggregation trunk (LACP), SNTP, Port security, Feature Combination Test, Interoperability tests, Image download, Trunk, Management IP Filter, ICMP, QOS, ARP, Spanning tree etc., in Network test Center (Quality Assurance Department) • Using Network Management Systems like HP Openview/Accview/Eliteview/Netsight Element manager etc& Diagnostics tools like ethereal & sniffer pro. • Using Rational clear quest (CQ) database management software tool for entering the test results & complete data of the bugs found while testing. • Using device management tools like HyperTerminal & ProComm plus Terminal. • Testing with (Spirent) Smartbits 2000, 6000A, B & C/ Setup and ixia 1600T chassis • Testing with smart application & AST tools to verify the performance of device under test. • Involved in testing of all layer 2 protocols using Auto testing tool interfaced with Smartbits 2000, 6000A, B & C/ Setup developed by Tcl/Tk scripting language. • Also involved in writing the test plans for different protocols. • Supporting the R & D software engineers to verify the bugs. • Duplicating the bugs found by the customer & reporting to the R & D Software team. Communication system and services- April-1997-December 2000 Communication system service is an Authorized service center for Department of telecommunication and leader in servicing CDOT Digital Switching Systems Position: Senior Customer Support Engineer Job Responsibilities • Testing and debugging of all types of C-DOT Termination cards and control cards like (Line circuit card, coin collection metering card, Two way trunk card, signal processor card, RAX (Rural Automatic Exchange) administration processor card, RAX switching controller card) which are used in CDOT digital switching systems like 128P RAX, 256P RAX, SBM Max systems. • System Integration of CDOT 128P, 256P RAX, SBM Max systems. • Involved in servicing of CDOT 64P, 128P & 256P EPABX systems. • Handle Corporate Customers. • Field operations & Co-ordination. W S Telesystems Limited- June 1995 –April 1997 W S telesystems is a leader in testing solution of CDOT digital switching systems Like RAX MAX , EPABX solutions. Position: Technical Assistant Job Responsibilities: 5
  6. 6. • Testing & Debugging of all types of Termination cards like (LCC, CCM, TWT, 4 Wire E & M)& Control cards like (TIC, SPC & RCP). • Involved in testing of EPABX, RAX in system level & servicing of 64P, 128P, 256P RAX & EPABX System of CDOT Technology (Digital Switching systems). • Handled a service team. • Conducted training / promotion to generate sales/AMCs. • Coordinated with Marketing and sales department. • Handle Corporate Customers. • Day to day field operations & Co-ordination. • Active involvement in Training & Demo INDIAN TELEPHONE INDUSTRIES LTD., Nov 1992 - June 1995 ITI Ltd (PSU) is a pioneer venture in the field of telecommunications, it has contributed to 50% of the present national telecom network. the company offers a complete range of telecom products and total solutions covering the whole spectrum of Switching, Transmission, Access and Subscriber Premises equipment. Position: Technician Apprentice Trainee & Technician Job Responsibilities: • Worked in card Testing Department & Involved in Testing of Different types of Terminal cards, Debugging & their repair for functional & parameters of CDOT switching Family of Exchanges, Repair in cut down 128 Port RAX & also involved in testing and debugging of PSU I type of power supplies coming in C-DOT Exchanges. • Involved in servicing & maintenance at customer. 6
  7. 7. • Testing & Debugging of all types of Termination cards like (LCC, CCM, TWT, 4 Wire E & M)& Control cards like (TIC, SPC & RCP). • Involved in testing of EPABX, RAX in system level & servicing of 64P, 128P, 256P RAX & EPABX System of CDOT Technology (Digital Switching systems). • Handled a service team. • Conducted training / promotion to generate sales/AMCs. • Coordinated with Marketing and sales department. • Handle Corporate Customers. • Day to day field operations & Co-ordination. • Active involvement in Training & Demo INDIAN TELEPHONE INDUSTRIES LTD., Nov 1992 - June 1995 ITI Ltd (PSU) is a pioneer venture in the field of telecommunications, it has contributed to 50% of the present national telecom network. the company offers a complete range of telecom products and total solutions covering the whole spectrum of Switching, Transmission, Access and Subscriber Premises equipment. Position: Technician Apprentice Trainee & Technician Job Responsibilities: • Worked in card Testing Department & Involved in Testing of Different types of Terminal cards, Debugging & their repair for functional & parameters of CDOT switching Family of Exchanges, Repair in cut down 128 Port RAX & also involved in testing and debugging of PSU I type of power supplies coming in C-DOT Exchanges. • Involved in servicing & maintenance at customer. 6

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