SlideShare a Scribd company logo
1 of 19
Together We made a big Mark
Customer Meet : Activity Line up
1. Welcome of the Honda Shine 1cr Family
2. Individual Introduction of the customers
3. Explaining the distinct features of Honda Shine
4. Competition comparison
5. Tea & Snacks
6. Share your Shine Story
7. Test Ride & refer
8. Knowledge session on EW-AMC-Joy Club
9. Fun Hour for Customers & guests
10. Lunch/Refreshments
Today’s Agenda
Celebration
1CR Happy Family
prominent features Riding Experience Invite referrals Your Feedback
Let's Get to Know Our Customers
• Introduction Activity:
Asking Shine Customers to
Introduce themselves:
• Name of the Customer
• Occupation
• How long are they associated
with Honda Brand
• AMAZING COMFORT.
• AMAZING TECHNOLOGY.
• AMAZING FEELING.
• Honda presents the all-new Shine with
amazing eSP Technology and eco-
friendly BS-VI Engine that keeps emission in
check.
• Its ACG Starter removes gear meshing noise
and helps start the engine without a jolt.
• And its 5-Speed Transmission ensures that
your ride is always amazingly smooth.
Features of New Shine
eSP TECHNOLOGY SILENT START WITH ACG SIDE STAND ENGINE CUT-OFF
14%^ MORE MILEAGE
FRICTION REDUCTION
5-SPEED TRANSMISSION DC HEADLAMP
3+3 YEARS WARRANTY
PACKAGE
ENGINE START/STOP SWITCH
INTEGRATED HEADLAMP BEAM
& PASSING SWITCH
MORE SEATING SPACE & EASY
GROUND TOUCH
5-STEP ADJUSTABLE
SUSPENSION
MORE GROUND CLEARANCE
& WHEELBASE
Features of New Shine
BOLD FRONT VISOR PREMIUM CHROME STROKE
ON SIDE COVER
ALL NEW METER DESIGN ALL NEW AERO TYPE FUEL CAP
Features of New Shine
Advanced Comfort/
convenience
Advanced style Advanced technology
Special Feature of New Shine
Aggressive tank Shroud
Energetic Graphics
Modern headlamp design
Sporty split alloy wheels
Bold rear stance
Elegant Chrome muffler cover
125cc engine with eSP
Fully digital meter
Eco indicator
Real time mileage display
Avg mileage display
Distance to empty display LED, DC Headlamp
Engine stop/ start switch
CBS with Equalizer
Gear position indicator
Service due indicator
Sealed chain
Honda Shine Hero Super Splendor
VS
Competition Comparison
Feature Advantage Benefit
Feature Shine
Super
Splendor
Advantage Benefits
Torque
11 Nm @
6000 rpm
10.6 Nm @
6000rpm
• Shine has better pickup.
• Easy to climb flyovers & inclined
roads.
Wheelbase 1285 mm 1273 mm • More stability
• Better stability at high Speed and
comfortable ride.
Seat height 791 mm 799 mm
• Seat height of Shine is lower than
Super Splendor.
• Person with average height can
easily put his feet on ground.
Silent Start with ACG  
• No gear meshing while starting.
• Fewer parts then conventional
starter system
• No cranking noise while starting.
• Less maintenance.
DC Headlamp   • No fluctuation of headlight
illumination with engine rpm.
• Travelling on rough roads & low
speeds in night will be more
convenient.
Integrated engine Start
/Stop Switch   • Start and stop engine with single
switch
• More convenience.
Integrated pass/beam
Switch   • 3 functions in single switch • More convenience.
Seal Chain   • Shine has seal chain compared to
conventional in super splendor
• Less maintenance & longer life.
People
3P
Dedicated front
office manpower
Sun rise Meeting & In-house
Training
Training on customer handling to all
the manpower
Customer Lounge
Digital POP
display
Delivery corner
5S at
workshop &
reception
Offering Snacks &
Beverages
Vehicle
decoration (Paper
floor mat, ribbon)
Customer
acknowledgement
stamp and
message
Reminder & PSF
calling to customers
Job &
Invoice
explanation
Customer Care
Information sharing
We Care Our Customer : Honda Service
Test Ride Counter
 An exclusive counter for Test ride.
 Take a ride, Provide a feedback.
 Goodies to customers
 Referral Coupon given to the
customer
REFERRAL SCHEME FOR SHINE CUSTOMER
REFERRAL SCHEME METHODOLOGY 1. A Referral coupon with
exclusive code will be given
to each customer.
2. Credentials of
Customer(Name, Contact
no.) will be registered
against the coupon code.
3. For each referral converted
into sales, the Customer
will get Offers & discounts
on the his existing vehicle
service & EW.
4. Also the new customer will
also get benefits for
referral.
Sr No Name Location
Contact Detail
[Sales/Service]
1 1027 2369 2585
2 57 191 165
3 135 325 266
N 41 98 87
Network Info. With map
[To be updated by Field Team as per dealer]
Customer Feedback Form
Sr No Please provide your kind feedback
Rating
(1-lowest & 5 highest)
1 How would you rate your today's event experience?
2 Will you recommend Honda Vehicle to your friends & Family?
3 Will you consider Purchasing Honda Shine in future?
4 How will you rate Honda Service Experience?
5 How will you rate Shine Riding Experience?
Name:
Contact No.
Address:
How old is your Honda vehicle:
Any Feedback/Suggestion in detail:
Thanks

More Related Content

Similar to Customer Meet Module [PPT].pptx

Rickshaw Motors Africa
Rickshaw Motors AfricaRickshaw Motors Africa
Rickshaw Motors Africa
Ayesha Azmi
 
96villager
96villager96villager
96villager
rukford
 

Similar to Customer Meet Module [PPT].pptx (20)

Rickshaw Motors Africa
Rickshaw Motors AfricaRickshaw Motors Africa
Rickshaw Motors Africa
 
2015_GAHBIN
2015_GAHBIN2015_GAHBIN
2015_GAHBIN
 
ZIP CUBE Nilankar
ZIP CUBE NilankarZIP CUBE Nilankar
ZIP CUBE Nilankar
 
Everwear Fluid Program Midas Set Up
Everwear Fluid Program Midas Set UpEverwear Fluid Program Midas Set Up
Everwear Fluid Program Midas Set Up
 
Team buraq racing car
Team buraq racing carTeam buraq racing car
Team buraq racing car
 
Automotive workshops
Automotive workshopsAutomotive workshops
Automotive workshops
 
MyCar presentation
MyCar presentationMyCar presentation
MyCar presentation
 
Video for Sales
Video for SalesVideo for Sales
Video for Sales
 
Audi Way sampler
Audi Way samplerAudi Way sampler
Audi Way sampler
 
MARUTI SUZUKI NEXA INDIA TDM TOOL KIT-ALLIED SERVICES
MARUTI SUZUKI NEXA INDIA TDM TOOL KIT-ALLIED SERVICESMARUTI SUZUKI NEXA INDIA TDM TOOL KIT-ALLIED SERVICES
MARUTI SUZUKI NEXA INDIA TDM TOOL KIT-ALLIED SERVICES
 
Mercedes - 5 product levels
Mercedes - 5 product levelsMercedes - 5 product levels
Mercedes - 5 product levels
 
Sindhu
SindhuSindhu
Sindhu
 
Tata punch 1.2L Petrol Car
Tata punch 1.2L Petrol CarTata punch 1.2L Petrol Car
Tata punch 1.2L Petrol Car
 
Kawasaki Ninja
Kawasaki NinjaKawasaki Ninja
Kawasaki Ninja
 
MyMazda analysis
MyMazda analysisMyMazda analysis
MyMazda analysis
 
GH Mobil Investor Pitch Deck
GH Mobil Investor Pitch DeckGH Mobil Investor Pitch Deck
GH Mobil Investor Pitch Deck
 
Bussines Plan for Car Manufacturing
Bussines Plan for Car ManufacturingBussines Plan for Car Manufacturing
Bussines Plan for Car Manufacturing
 
96villager
96villager96villager
96villager
 
Golgapppa Franchisee Proposal
Golgapppa Franchisee Proposal Golgapppa Franchisee Proposal
Golgapppa Franchisee Proposal
 
Mondello Park
Mondello ParkMondello Park
Mondello Park
 

Recently uploaded

Constitution of Company Article of Association
Constitution of Company Article of AssociationConstitution of Company Article of Association
Constitution of Company Article of Association
seri bangash
 
zidauu _business communication.pptx /pdf
zidauu _business  communication.pptx /pdfzidauu _business  communication.pptx /pdf
zidauu _business communication.pptx /pdf
zukhrafshabbir
 
Future of Trade 2024 - Decoupled and Reconfigured - Snapshot Report
Future of Trade 2024 - Decoupled and Reconfigured - Snapshot ReportFuture of Trade 2024 - Decoupled and Reconfigured - Snapshot Report
Future of Trade 2024 - Decoupled and Reconfigured - Snapshot Report
Dubai Multi Commodity Centre
 
What is paper chromatography, principal, procedure,types, diagram, advantages...
What is paper chromatography, principal, procedure,types, diagram, advantages...What is paper chromatography, principal, procedure,types, diagram, advantages...
What is paper chromatography, principal, procedure,types, diagram, advantages...
srcw2322l101
 

Recently uploaded (20)

Series A Fundraising Guide (Investing Individuals Improving Our World) by Accion
Series A Fundraising Guide (Investing Individuals Improving Our World) by AccionSeries A Fundraising Guide (Investing Individuals Improving Our World) by Accion
Series A Fundraising Guide (Investing Individuals Improving Our World) by Accion
 
Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx
Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptxBlinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx
Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx
 
Creative Ideas for Interactive Team Presentations
Creative Ideas for Interactive Team PresentationsCreative Ideas for Interactive Team Presentations
Creative Ideas for Interactive Team Presentations
 
MichaelStarkes_UncutGemsProjectSummary.pdf
MichaelStarkes_UncutGemsProjectSummary.pdfMichaelStarkes_UncutGemsProjectSummary.pdf
MichaelStarkes_UncutGemsProjectSummary.pdf
 
Engagement Rings vs Promise Rings | Detailed Guide
Engagement Rings vs Promise Rings | Detailed GuideEngagement Rings vs Promise Rings | Detailed Guide
Engagement Rings vs Promise Rings | Detailed Guide
 
Pitch Deck Teardown: Terra One's $7.5m Seed deck
Pitch Deck Teardown: Terra One's $7.5m Seed deckPitch Deck Teardown: Terra One's $7.5m Seed deck
Pitch Deck Teardown: Terra One's $7.5m Seed deck
 
Sedex Members Ethical Trade Audit (SMETA) Measurement Criteria
Sedex Members Ethical Trade Audit (SMETA) Measurement CriteriaSedex Members Ethical Trade Audit (SMETA) Measurement Criteria
Sedex Members Ethical Trade Audit (SMETA) Measurement Criteria
 
TriStar Gold Corporate Presentation May 2024
TriStar Gold Corporate Presentation May 2024TriStar Gold Corporate Presentation May 2024
TriStar Gold Corporate Presentation May 2024
 
Revolutionizing Industries: The Power of Carbon Components
Revolutionizing Industries: The Power of Carbon ComponentsRevolutionizing Industries: The Power of Carbon Components
Revolutionizing Industries: The Power of Carbon Components
 
Constitution of Company Article of Association
Constitution of Company Article of AssociationConstitution of Company Article of Association
Constitution of Company Article of Association
 
The Inspiring Personality To Watch In 2024.pdf
The Inspiring Personality To Watch In 2024.pdfThe Inspiring Personality To Watch In 2024.pdf
The Inspiring Personality To Watch In 2024.pdf
 
How to refresh to be fit for the future world
How to refresh to be fit for the future worldHow to refresh to be fit for the future world
How to refresh to be fit for the future world
 
8 Questions B2B Commercial Teams Can Ask To Help Product Discovery
8 Questions B2B Commercial Teams Can Ask To Help Product Discovery8 Questions B2B Commercial Teams Can Ask To Help Product Discovery
8 Questions B2B Commercial Teams Can Ask To Help Product Discovery
 
Unleash Data Power with EnFuse Solutions' Comprehensive Data Management Servi...
Unleash Data Power with EnFuse Solutions' Comprehensive Data Management Servi...Unleash Data Power with EnFuse Solutions' Comprehensive Data Management Servi...
Unleash Data Power with EnFuse Solutions' Comprehensive Data Management Servi...
 
Unlock Your TikTok Potential: Free TikTok Likes with InstBlast
Unlock Your TikTok Potential: Free TikTok Likes with InstBlastUnlock Your TikTok Potential: Free TikTok Likes with InstBlast
Unlock Your TikTok Potential: Free TikTok Likes with InstBlast
 
zidauu _business communication.pptx /pdf
zidauu _business  communication.pptx /pdfzidauu _business  communication.pptx /pdf
zidauu _business communication.pptx /pdf
 
Unveiling the Dynamic Gemini_ Personality Traits and Sign Dates.pptx
Unveiling the Dynamic Gemini_ Personality Traits and Sign Dates.pptxUnveiling the Dynamic Gemini_ Personality Traits and Sign Dates.pptx
Unveiling the Dynamic Gemini_ Personality Traits and Sign Dates.pptx
 
Future of Trade 2024 - Decoupled and Reconfigured - Snapshot Report
Future of Trade 2024 - Decoupled and Reconfigured - Snapshot ReportFuture of Trade 2024 - Decoupled and Reconfigured - Snapshot Report
Future of Trade 2024 - Decoupled and Reconfigured - Snapshot Report
 
What is paper chromatography, principal, procedure,types, diagram, advantages...
What is paper chromatography, principal, procedure,types, diagram, advantages...What is paper chromatography, principal, procedure,types, diagram, advantages...
What is paper chromatography, principal, procedure,types, diagram, advantages...
 
Team-Spandex-Northern University-CS1035.
Team-Spandex-Northern University-CS1035.Team-Spandex-Northern University-CS1035.
Team-Spandex-Northern University-CS1035.
 

Customer Meet Module [PPT].pptx

  • 1.
  • 2. Together We made a big Mark
  • 3. Customer Meet : Activity Line up 1. Welcome of the Honda Shine 1cr Family 2. Individual Introduction of the customers 3. Explaining the distinct features of Honda Shine 4. Competition comparison 5. Tea & Snacks 6. Share your Shine Story 7. Test Ride & refer 8. Knowledge session on EW-AMC-Joy Club 9. Fun Hour for Customers & guests 10. Lunch/Refreshments
  • 4. Today’s Agenda Celebration 1CR Happy Family prominent features Riding Experience Invite referrals Your Feedback
  • 5. Let's Get to Know Our Customers • Introduction Activity: Asking Shine Customers to Introduce themselves: • Name of the Customer • Occupation • How long are they associated with Honda Brand
  • 6. • AMAZING COMFORT. • AMAZING TECHNOLOGY. • AMAZING FEELING. • Honda presents the all-new Shine with amazing eSP Technology and eco- friendly BS-VI Engine that keeps emission in check. • Its ACG Starter removes gear meshing noise and helps start the engine without a jolt. • And its 5-Speed Transmission ensures that your ride is always amazingly smooth.
  • 7. Features of New Shine eSP TECHNOLOGY SILENT START WITH ACG SIDE STAND ENGINE CUT-OFF 14%^ MORE MILEAGE FRICTION REDUCTION
  • 8. 5-SPEED TRANSMISSION DC HEADLAMP 3+3 YEARS WARRANTY PACKAGE ENGINE START/STOP SWITCH INTEGRATED HEADLAMP BEAM & PASSING SWITCH MORE SEATING SPACE & EASY GROUND TOUCH 5-STEP ADJUSTABLE SUSPENSION MORE GROUND CLEARANCE & WHEELBASE Features of New Shine
  • 9. BOLD FRONT VISOR PREMIUM CHROME STROKE ON SIDE COVER ALL NEW METER DESIGN ALL NEW AERO TYPE FUEL CAP Features of New Shine
  • 10. Advanced Comfort/ convenience Advanced style Advanced technology Special Feature of New Shine Aggressive tank Shroud Energetic Graphics Modern headlamp design Sporty split alloy wheels Bold rear stance Elegant Chrome muffler cover 125cc engine with eSP Fully digital meter Eco indicator Real time mileage display Avg mileage display Distance to empty display LED, DC Headlamp Engine stop/ start switch CBS with Equalizer Gear position indicator Service due indicator Sealed chain
  • 11. Honda Shine Hero Super Splendor VS Competition Comparison
  • 12. Feature Advantage Benefit Feature Shine Super Splendor Advantage Benefits Torque 11 Nm @ 6000 rpm 10.6 Nm @ 6000rpm • Shine has better pickup. • Easy to climb flyovers & inclined roads. Wheelbase 1285 mm 1273 mm • More stability • Better stability at high Speed and comfortable ride. Seat height 791 mm 799 mm • Seat height of Shine is lower than Super Splendor. • Person with average height can easily put his feet on ground. Silent Start with ACG   • No gear meshing while starting. • Fewer parts then conventional starter system • No cranking noise while starting. • Less maintenance. DC Headlamp   • No fluctuation of headlight illumination with engine rpm. • Travelling on rough roads & low speeds in night will be more convenient. Integrated engine Start /Stop Switch   • Start and stop engine with single switch • More convenience. Integrated pass/beam Switch   • 3 functions in single switch • More convenience. Seal Chain   • Shine has seal chain compared to conventional in super splendor • Less maintenance & longer life.
  • 13. People 3P Dedicated front office manpower Sun rise Meeting & In-house Training Training on customer handling to all the manpower Customer Lounge Digital POP display Delivery corner 5S at workshop & reception Offering Snacks & Beverages Vehicle decoration (Paper floor mat, ribbon) Customer acknowledgement stamp and message Reminder & PSF calling to customers Job & Invoice explanation Customer Care Information sharing We Care Our Customer : Honda Service
  • 14. Test Ride Counter  An exclusive counter for Test ride.  Take a ride, Provide a feedback.  Goodies to customers  Referral Coupon given to the customer
  • 15. REFERRAL SCHEME FOR SHINE CUSTOMER
  • 16. REFERRAL SCHEME METHODOLOGY 1. A Referral coupon with exclusive code will be given to each customer. 2. Credentials of Customer(Name, Contact no.) will be registered against the coupon code. 3. For each referral converted into sales, the Customer will get Offers & discounts on the his existing vehicle service & EW. 4. Also the new customer will also get benefits for referral.
  • 17. Sr No Name Location Contact Detail [Sales/Service] 1 1027 2369 2585 2 57 191 165 3 135 325 266 N 41 98 87 Network Info. With map [To be updated by Field Team as per dealer]
  • 18. Customer Feedback Form Sr No Please provide your kind feedback Rating (1-lowest & 5 highest) 1 How would you rate your today's event experience? 2 Will you recommend Honda Vehicle to your friends & Family? 3 Will you consider Purchasing Honda Shine in future? 4 How will you rate Honda Service Experience? 5 How will you rate Shine Riding Experience? Name: Contact No. Address: How old is your Honda vehicle: Any Feedback/Suggestion in detail: