This document discusses Zonic Design's TotalReach OCP service marketing products and programs that help automotive dealers increase customer retention, service revenues, and ROI through data-driven marketing and communications. It describes four modules - BDC Angel, Recall Angel, EnergyBooster RTO, and CruiseControl TP - that leverage customer data and technology to continuously communicate relevant marketing messages to vehicle owners through different channels like phone calls, mail, and email. The reporting features allow dealers to track campaign performance, ROI, and growth. The goal is to inform customers of available maintenance packages and recall services to capture more service business and revenues.
Whether you drive a domestic minivan, European sportscar or Asian sedan, there is a highly skilled and experienced professional at Star Auto Authority who specializes in your make and model. That\'s why we\'re your vehicle service experts. This Powerpoint presentation will introduce you to our team, as well as our host of customer convenience amenities.
Whether you drive a domestic minivan, European sportscar or Asian sedan, there is a highly skilled and experienced professional at Star Auto Authority who specializes in your make and model. That\'s why we\'re your vehicle service experts. This Powerpoint presentation will introduce you to our team, as well as our host of customer convenience amenities.
The future of the auto service experienceTim Jones
This is an initial view that brings together a number of different perspectives on the future of car servicing being driven by potential changes within the sector, in adjacent arenas and beyond. Having gained some feedback and opinion from around the world on which of these shifts will have greatest impact, which will happen first and what is missing from this view we have added in some potential future scenarios for how the future shifts could change customer experiences and business models for dealers and workshops. Further comments on these thoughts are welcome and will be shared in a few weeks time
As with all futureagenda projects, the outputs will be openly shared for all to use as sources of insight and stimulus for innovation, strategy challenge and wider engagement.
With a simple implementation of our customizable widget on your company website, you enable your worldwide customers to order, setup and maintain, any type of phone numbers, in combination with easy to use call routing packages (IVR features, from a simple forwarding of calls to full contact center solution that can benefit any company).
Service is live in a couple of clicks and no resources from your company are required. With this solution you give your customers quick time to market and full control over their communications, and your company can increase revenue, cut costs and focus resources in your core/future business.
There are no setup, monthly costs or any kind of commitments.
Oilr is a mobile app to request on-demand oil changes. If you need an oil change, instead of going to a traditional brick and mortar location, you simply open the Oilr application, click a button to schedule a service, and a certified oil change technician will come to your work, home, wherever to do an oil change. Our slogan is "Making the Necessary Convenient"
DIGITAL MARKETING FOR FIXED OPS: Tips & Techniques for Your Dealershiprun_frictionless
Your dealership is sitting on a goldmine that is ready to be mined. You can stake your claim and get more from a $400B industry without changing how your dealership operations are run.
https://runfrictionless.com/b2b-white-paper-service/
Investor Pitch Deck for Raising Funds. Veteran Owned Small Business that provides auto repairs at customers' location. Mobile Mechanics. Our mechanics bring the repair shop to your location.
Are you interested in reducing your Re-conditioning cost, speeding up deliveries and increasing your Monthly Inventory Turns? View tho short presentation to find out how the Car CareDNA program can help your dealership.
Thank you Go Mechanic-JMD team, Abhishek and Javed for turning your magic and repairing a car which was near to scrap. It feels like a new car and you people have become like a family to us. Thanks GoMechanic for everything. Every appreciation is very less for you people. Will visit again.
visit : https://gomechanic.in/gomechanic-partners
Dealerships tend to feel every bump in the road along the path toward greater profits. Just as the automotive industry started to show signs of rebounding from economic recession, the pinch of margin compression has entered the picture. Dealerships may be selling more new and used cars in recent years, but thanks to margin compression this perceived success may be more of an illusion than anything else. Discover 7 solutions to combat margin compression in this guide.
With these changing business dynamics, leading companies are forced to rethink their approach to the service business (after sales business). Service business can be roughly segmented into warranty and non-warranty services, by a proportion of about 1:20.
SLP1 Example Excellent Ford, Inc.NOTE This is an example of id.docxbudabrooks46239
SLP1 Example: Excellent Ford, Inc.
NOTE: This is an example of identifying and discussing the issues of Productivity and Process Improvement. Your paper may or may not take on the same form or format depending on the business you choose and the nature of the issues you identify. I have generated this business from my experience. You will see that I used four references. You should use at least three references (more is better) and citations to back-up your discussion about productivity and process improvement, as well as any information about the nature of your company that you may have obtained from the literature.
Introduction & Company Background
This discussion is about a fictitious Ford dealership, Excellent Ford, Inc. Excellent Ford, Inc. sells new Ford cars and trucks as well as quality used cars. The dealership has these departments: New Vehicle Sales, Used Vehicle Sales, Parts & Service, Body Shop, and the Accounting and Back Office. The dealership has generally done well over the many years it has been in business, serving the community of 50,000 and surrounding area of farmers and small businesses.
The business is managed day to day by the General Manager. As in any other business, productivity at Excellent Ford is measured by the ratio of output/input, as defined in many references such as Wikipedia (n.d.-a) and Kumar (2008). Productivity has generally not been an issue except during tough economic times, such as Excellent Ford has been experiencing the last several years and up to now. Each department has its own productivity issues since they are staffed and structured differently and each has its own goals.
The New Vehicle Sales department is managed by the New Sales Manager. There are several ways that productivity is measured. Keeping in mind the general form of Productivity, Output/input, productivity measures for new car sales are:
Total number of new cars sold/cost of new cars sold
Profit from sales of new cars/cost of new cars sold
Profit from sales of new cars/Number of new cars sold
Profit from sales of new cars/number of prospects on the lot
The Service department is managed by the Service Manager. And there are several ways to measure productivity.
Total Retail Sales / Repair Order
Tech time sold / Repair Order
Parts sold / Repair Order
Tech time sold / Total Tech time paid
Processes at Excellent Ford, Inc.
Excellent Ford, Inc., like all businesses, is comprised of many processes as defined in the Handbook for Basic Process Improvement (n.d.) Here are some examples:
New and Used Vehicle Processes:
ORDERING NEW VEHICLES FROM FORD
PREPING NEW VEHICLES ON ARRIVAL FOR SALE
BUYING/SELLING USED VEHICLES AT AUCTION
REPAIRING USED VEHICLES TO MEET STANDARDS AND PREP FOR SALE
SELLING AND DELIVERY OF VEHICLE
Parts and Service Processes:
ORDERING PARTS
RECEIVING AND STOCKING PARTS
TALKING TO CUSTOMER AND WRITING A REPAIR ORDER
REPAIRING A CUSTOMER VEHICLE
Productivity and Process Improvement
This discussion will review producti.
The future of the auto service experienceTim Jones
This is an initial view that brings together a number of different perspectives on the future of car servicing being driven by potential changes within the sector, in adjacent arenas and beyond. Having gained some feedback and opinion from around the world on which of these shifts will have greatest impact, which will happen first and what is missing from this view we have added in some potential future scenarios for how the future shifts could change customer experiences and business models for dealers and workshops. Further comments on these thoughts are welcome and will be shared in a few weeks time
As with all futureagenda projects, the outputs will be openly shared for all to use as sources of insight and stimulus for innovation, strategy challenge and wider engagement.
With a simple implementation of our customizable widget on your company website, you enable your worldwide customers to order, setup and maintain, any type of phone numbers, in combination with easy to use call routing packages (IVR features, from a simple forwarding of calls to full contact center solution that can benefit any company).
Service is live in a couple of clicks and no resources from your company are required. With this solution you give your customers quick time to market and full control over their communications, and your company can increase revenue, cut costs and focus resources in your core/future business.
There are no setup, monthly costs or any kind of commitments.
Oilr is a mobile app to request on-demand oil changes. If you need an oil change, instead of going to a traditional brick and mortar location, you simply open the Oilr application, click a button to schedule a service, and a certified oil change technician will come to your work, home, wherever to do an oil change. Our slogan is "Making the Necessary Convenient"
DIGITAL MARKETING FOR FIXED OPS: Tips & Techniques for Your Dealershiprun_frictionless
Your dealership is sitting on a goldmine that is ready to be mined. You can stake your claim and get more from a $400B industry without changing how your dealership operations are run.
https://runfrictionless.com/b2b-white-paper-service/
Investor Pitch Deck for Raising Funds. Veteran Owned Small Business that provides auto repairs at customers' location. Mobile Mechanics. Our mechanics bring the repair shop to your location.
Are you interested in reducing your Re-conditioning cost, speeding up deliveries and increasing your Monthly Inventory Turns? View tho short presentation to find out how the Car CareDNA program can help your dealership.
Thank you Go Mechanic-JMD team, Abhishek and Javed for turning your magic and repairing a car which was near to scrap. It feels like a new car and you people have become like a family to us. Thanks GoMechanic for everything. Every appreciation is very less for you people. Will visit again.
visit : https://gomechanic.in/gomechanic-partners
Dealerships tend to feel every bump in the road along the path toward greater profits. Just as the automotive industry started to show signs of rebounding from economic recession, the pinch of margin compression has entered the picture. Dealerships may be selling more new and used cars in recent years, but thanks to margin compression this perceived success may be more of an illusion than anything else. Discover 7 solutions to combat margin compression in this guide.
With these changing business dynamics, leading companies are forced to rethink their approach to the service business (after sales business). Service business can be roughly segmented into warranty and non-warranty services, by a proportion of about 1:20.
SLP1 Example Excellent Ford, Inc.NOTE This is an example of id.docxbudabrooks46239
SLP1 Example: Excellent Ford, Inc.
NOTE: This is an example of identifying and discussing the issues of Productivity and Process Improvement. Your paper may or may not take on the same form or format depending on the business you choose and the nature of the issues you identify. I have generated this business from my experience. You will see that I used four references. You should use at least three references (more is better) and citations to back-up your discussion about productivity and process improvement, as well as any information about the nature of your company that you may have obtained from the literature.
Introduction & Company Background
This discussion is about a fictitious Ford dealership, Excellent Ford, Inc. Excellent Ford, Inc. sells new Ford cars and trucks as well as quality used cars. The dealership has these departments: New Vehicle Sales, Used Vehicle Sales, Parts & Service, Body Shop, and the Accounting and Back Office. The dealership has generally done well over the many years it has been in business, serving the community of 50,000 and surrounding area of farmers and small businesses.
The business is managed day to day by the General Manager. As in any other business, productivity at Excellent Ford is measured by the ratio of output/input, as defined in many references such as Wikipedia (n.d.-a) and Kumar (2008). Productivity has generally not been an issue except during tough economic times, such as Excellent Ford has been experiencing the last several years and up to now. Each department has its own productivity issues since they are staffed and structured differently and each has its own goals.
The New Vehicle Sales department is managed by the New Sales Manager. There are several ways that productivity is measured. Keeping in mind the general form of Productivity, Output/input, productivity measures for new car sales are:
Total number of new cars sold/cost of new cars sold
Profit from sales of new cars/cost of new cars sold
Profit from sales of new cars/Number of new cars sold
Profit from sales of new cars/number of prospects on the lot
The Service department is managed by the Service Manager. And there are several ways to measure productivity.
Total Retail Sales / Repair Order
Tech time sold / Repair Order
Parts sold / Repair Order
Tech time sold / Total Tech time paid
Processes at Excellent Ford, Inc.
Excellent Ford, Inc., like all businesses, is comprised of many processes as defined in the Handbook for Basic Process Improvement (n.d.) Here are some examples:
New and Used Vehicle Processes:
ORDERING NEW VEHICLES FROM FORD
PREPING NEW VEHICLES ON ARRIVAL FOR SALE
BUYING/SELLING USED VEHICLES AT AUCTION
REPAIRING USED VEHICLES TO MEET STANDARDS AND PREP FOR SALE
SELLING AND DELIVERY OF VEHICLE
Parts and Service Processes:
ORDERING PARTS
RECEIVING AND STOCKING PARTS
TALKING TO CUSTOMER AND WRITING A REPAIR ORDER
REPAIRING A CUSTOMER VEHICLE
Productivity and Process Improvement
This discussion will review producti.
In this presentation we cover:
1.The carwow dealer website
2. carwow as a marketplace and how we attract customers
3. How we can help you hit both your targets & model mix
4. An update on industry regulations
5. What the future of retailing will hold and why it will be good for dealers.
Insights into Action – recent examples leveraging big data in the automotive ...Capgemini
In 2014 many OEMs started to use the latest big data technologies to leverage customer and vehicle data, together with information available through other channels. Nick Gill, Chair of Capgemini’s global automotive council, will highlight some of the leading examples of work done in the industry, and the results achieved to date.
Presented at EMC World 2015 by Nick Gill.
Tomas Wennerstein, Syncron presenation at Spare Parts 2013Copperberg
"Differentiated Inventory Management", Tomas Wennerstein – MD, Syncron Inc. presentation at Spare Parts Business Platform 2013.
Find out more http://www.sparepartseurope.com/
2. 1998 2003 2005 2009
Dealer Groups
Ad Agency Creative
Dealer Groups
Do you know Zonic Design?
CRM Solution
Major Marketing Firms OEM
Development
2010 2013 2015
OEM Regional
Partner
Owner Communication
Program / SaaS
Results Driven Marketing
Through Automotive Data Analytics
3. Your customers within reach
TotalReach OCP is a suite of products and services that
enable your dealership to provide all aspects of vehicle
owner communication program.
TotalReach OCP utilizes proven effective multi-channel
communications to reach your customers via live calls,
unique creative direct mail and personalized e-mails.
Zonic Design reporting module tracks the success of your
dealership service marketing program!
A top priority for automotive
OEMs, dealer groups and
independent dealers is
customer retention and service
revenues. More and more
automotive OEMs are offering
complimentary maintenance
packages in an attempt to
capture customer retention.
An alarming percentage of
customers remain uninformed
of the OEM no cost
maintenance services.
As a result, automotive dealers
are losing tens of thousands of
dollars’ worth of service
revenues from these missed
opportunities. Zonic Design
TotalReach OCP service
marketing products help
automotive dealers increase
customer retention, service
revenues and increase ROI!
Partnering
Together
E
Achieve
More ROI
With Automotive OEMs,
Dealer Groups &
Independent Dealerships
W
4. Leverage data, technology and
unique creative
Continuously communicating
relevant marketing messages
to identify revenue opportunities daily
Service
Retention
Service
Introduction
No Cost
Maintenance
1st. CP
Maintenance
Reengage
Recall
At-risk
Conquest
Time and
Mileage
Reminder
Zonic Solutions
TotalReach OCP product suite is comprised of four modules:
BDC Angel, Recall Angel, EnergyBooster RTO, and
CruiseControl TP.
This ensures your message will reach the right customers at
the right time through the most effective channels.
Smart marketing has never been so easy.
5. ToyotaCare 10KToyotaCare 5K ToyotaCare 15K
Recommended Not DoneRecent Purchases (60D) 4 Mos Since Purchase
ToyotaCare 25KToyotaCare 20K CP 30K - w/5 TC Vists
Past Due - 1st CP MajorDue for 1st CP Major At Risk - 1st CP Major
Past Due - Major ServiceMajor 60K, 90K, 120K... At Risk - Major Service
Past Due - IntermediateIntermediate Service At Risk - Intermediate
BDC Angel is a cloud based program that provides your dealership’s Business Development Center
(BDC) with functionality to identify, qualify and log telephone calls to vehicle owners who are due for
maintenance services or other events. Additionally, Zonic’s in-house customer contact center group
implement effective call procedures and function as your dealership’s virtual BDC.
Zonic’s BDC Angel helps dealerships increase customer retention, prioritizes eligible OEM complimentary
services and optimizes customer pay services
BDC Angel provides BDC staff management with detailed performance metrics.
BDC Angel call status logging allows agents to foster closer relationship with your customer by engage
with them live and driving targeted and desirable traffic.
BDC Angel email notification triggers provide opportunities for the dealerships to engage your
customers with different needs.
E0E: Motor Generator ECU
Update
E0F: Brake Actuator
Reprogramming
E0H: The Seat Track
Assembly
E0J: The Front Seat Back
Board
E0L: The Seat Track
Assembly
E0M: The Spiral Cable
Assembly
E0T: Airbag Electronic
Control Unit
E0U: The Brake Reservoir
Tank
E0X: Tire Pressure Monitor-
ing System
E0Z: The Curtain Shield
Airbag
F0A: ECM Software Update F0B: The Supplemental
Restraint System
F0C: The Occupant
Classification System
F0J: The Electric Power
Steering ECU
E0M: Seat Back Panel
Replacement
E0N: Variable Valve Lift
Control
D0C: The Seat Belt Retractor D0E: ECM Software Update
Recall Angel is a cloud based program that extends our BDC Angel to identify and qualify recall opportuni-
ties. Additionally, Zonic’s in house customer contact center can manage your dealership’s outbound BDC
needs, contact customers, set appointments and drive targeted desirable traffic.
Zonic Recall Angel Program helps dealerships increase customer retention, prioritize eligible recall
services and optimize opportunities for ongoing customer service and growth.
Recall Angel identifies customers with open recalls within dealership DMS.
Accurate and current data stream focused on affected recall vehicles.
Proactive recall communications between your dealership and impacted customer.
Recall-to-repair conversion monitoring and ROI.
Built-in VIN decoder for effective qualification within VIN range
Built-in customer comment / status / response / appointment documentation area and tracking.
Customer Contact Center performance monitoring – accountability – measurement
User friendly cloud based interface for improved communication performance and efficiency
6. EnergyBooster RTO is a web-based email marketing program designed to empower your dealership with
user friendly tools that deliver sleek, effective campaigns.
Real Time On-Demand Digital Campaigns
for real-time email delivery to selected groups of vehicle owners.
Automated Life Cycle Marketing
that targets opportunities and
drives traffic with the right offer at
the right time
Addresses all stages of vehicle ownership
Automated communication touchpoints based
on reminders, lapsed customers and conquests
Continuous customer communication for sales
and services programs
40+ variable multi-channel communication
touchpoints
Live cloud based reporting
7. 0
400
800
1200
1600
Jennifer R Abigail G Ray F Chris R Jem D Celia A
Converted RO Calls
$22,399
$8,535
$17,952
$24,766
$30,561
$8,815
Jennifer R Abigail G
Ray F Chris R
Jem D Celia A
Call Results by Staff
Revenue by Staff
ROI Report
Call Results by Opportunity Groups
0
250
500
750
1000
CPMajorService-A
CPMajorService-P
DueforCPMajorSe
5KService
10KService
15KService
20KService
25KService
CPMinorService-A
CPMinorService-P
DueforCPMinorSe
VIPw/5Visits
Total Calls
5,526 855
$110,328
Calls Converted to RO
Staff
Jennifer R
Abigail G
Ray F
Chris R
Jem D
Celia A
248
1,058
1,321
1,186
223
1,490
$8,815.21
$30,561.03
$24,766.71
$17,952.54
$8,535.03
$22,399.54
35
153
92
122
44
221
Calls RevenueConverted
RO
Total Generated Revenue
ROI Reporting
Live cloud based reporting that
evaluates response, ROI, and growth
Live reporting within each TotalReach OCP program
Zonic’s ROI reporting enables your dealer to track ROI at every level!
8. Unique creative
that delivers results!
with the visual impact
6015 Scarlett Court, Dublin, CA 94568
925-241-7640www.hyundaidublin.com
Service Hours:
Mon-Fri 7:00am-6:00pm
Sat 8:00am-4:00pm
Sun Closed
Parts Hours:
Mon-Fri 7:00am-6:00pm
Sat 8:00am-4:00pm
Sun Closed
ANYTOWN HYUNDAI
ANYTOWN HYUNDAI
Oil Change
Maintenance
Factory Severe Conditions: 3750, 11250, 18750,
26250, 33750, 41250, 48750, 56250, 63750, 71250,
78750, 86250, 93750, 101250, 108750, 116250,
123750, 131250, 138750, 146250, 153750…
$
2995plus tax
Brake Special &
Brake Inspection
Measure brake lining on all four wheels
Check condition of brake rotors/drums
Check fluid condition
Check parking brake
FREEINSPECTION
PLUS
$25 OFF
Resulting Repair
Tire Inspection Special
Measure tread depth on all 4 tires
Inspect for sidewall damage
Check for proper inflation
Check for weather damage
FREEINSPECTION
We Sell Tires
AT COMPETITIVE PRICES
4-Wheel Alignment &
Tire Balance Special
Regular Price Starting at $189.95
VIP Bonus Certificate - $25.00
$
16495plus tax
Required: 15000, 45000, 75000, 105000, 135000, 165000, 195000…
Scheduled Intermediate MaintenanceScheduled Minor Maintenance
Required: 7500, 22500, 37500, 52500, 67500, 82500, 97500,
112500, 127500, 142500, 157500, 172500…
Plus tax and hazardous waste feesPlus tax and hazardous waste fees
Plus tax and hazardous waste fees
Inspect air cleaner filter
Inspect battery condition
Inspect vacuum hose
Replace engine oil & filter
Tire rotation
Add fuel additive (recommended only if
top tier detergent gasoline is not available.
See owner's manual for details.)
Adjust front & rear toe
Adjust camber & caster
Balance all 4 wheels
Check tire wear & pressure
Check steering & suspension
$
1500
off
$
2500
off
Inspect air cleaner filter
Inspect air conditioning refrigerant
Inspect battery condition
Inspect brake hoses & lines
Inspect driveshafts & boots
Inspect exhaust pipe & muffler
Inspect front brake disc/pads, calipers
Inspect rear brake disc/pads
Inspect steering gear box, linkage & boots/
lower arm ball joint, upper arm ball joint
Inspect suspension mounting bolts
Inspect vacuum hose
Replace climate control air filter (for
evaporator & blower unit)
Replace engine oil & filter
Tire rotation
Add fuel additive (recommended only
if top tier detergent gasoline is not
available. See owner's manual for
details.)
Replace engine
oil & filter
ANYTOWN HYUNDAI
6015 Scarlett Court, Dublin, CA 94568
925-241-7640
www.hyundaidublin.com
PRSRT STD
U.S. POSTAGE PAID
OAKLAND, CA
PERMIT NO. 1535
To Schedule Service Online, Scan this QR Code
May not be combined with any other offer. Valid for parts and service only. Excludes over-the-counter parts purchases. 1 per transaction. No
cash value. Please present coupon when service order is written. Expires 06/30/15.
SPECIAL VIP OFFERS
$30 BONUSC E R T I F I C A T E
Minimum purchase of $75 required. Not valid at retail parts center.
It’s our way of saying thank you
(SEE OTHER SIDE FOR DETAIL)
SPECIAL VIP OFFERS
$15 BONUSC E R T I F I C A T E
It’s our way of saying thank you
ANYTOWN NISSAN
ANYTOWN VOLKSWAGEN
6085 Scarlett Court, Dublin, CA 94568
888-433-9754
www.dublinvolkswagen.com
S AV I N G S O N PA RT S & S E R V I C E
(See other side for details.)
SAVE
UP TO $65.00
IT’S TIME FOR MAINTENANCE
Our goal is to keep your vehicle running in tip
top shape and because of your continuous loyalty and support,
we have included these exciting specials...
ANYTOWN HYUNDAI
6015 Scarlett Court, Dublin, CA 94568
925-241-7640
www.hyundaidublin.com
C A R C A R E
PRSRT STD
U.S. POSTAGE PAID
OAKLAND, CA
PERMIT NO. 1535
To Schedule Service Online, Scan this QR Code
May not be combined with any other offer. Valid for parts and service only. Excludes over-the-counter parts purchases. 1 per transaction. No
cash value. Please present coupon when service order is written. Expires 03/31/15.
SPECIAL VIP OFFERS
$25 BONUSC E R T I F I C A T E
Minimum purchase of $75 required. Not valid at retail parts center.
It’s our way of saying thank you
ANYTOWN NISSAN
Certain Restrictions apply. Using genuine Nissan Oil Filter and multigrade oil up to vehicle specification. Lube as necessary. Genuine
Nissan Ester Engine Oil or synthetic oil may be available at additional cost. Valid only at Anytown Nissan. Nissans only. May not be
combined with any other offer. Please present coupon when service order is written. Expires 03/31/15.
Oil & filter change
Tire rotation
Brake inspection
Multi point inspection
$
3995
Valid only at Anytown Nissan. Nissans only. May not be combined with any other offer. Please present coupon when service order is
written. Expires 03/31/15.
Battery Check
Valid only at Anytown Nissan. Nissans only. May not be combined with any other
offer. Please present coupon when service order is written. Expires 03/31/15.
FREE
10% off+ Valid only at Anytown Nissan. Nissans only. May not be combined with any other
offer. Please present coupon when service order is written. Expires 03/31/15.
FREEValid only at Anytown Nissan. Nissans only. May not be combined with any other
offer. Please present coupon when service order is written. Expires 03/31/15.
FREE
$40 off+
COMPLIMENTARY
$59.95
BRAKE
INSPECTION
Service & Parts:
Mon-Fri 7:00am-7:00pm
Sat 7:00am-5:00pm
ANYTOWN NISSAN
Minimum purchase of $50 required.
Not valid at retail parts counter. Valid
only at Anytown Nissan. Nissans
only. May not be combined with any
other offer. Please present coupon
when service order is written. Expires
03/31/15.
SPECIALS FOR YOU
DO YOU NEED AN OIL CHANGE?
DO YOU NEED A 4-WHEEL ALIGNMENT?
DO YOU NEED WIPER BLADES?
FOR A LIMITED TIME ONLY
ANYTOWN LEXUS
3530 North Peck Rd., El Monte, CA 91731
888-229-6612
www.longolexus.com
3530 North Peck Rd., El Monte, CA 91731
888-229-6612www.longolexus.com
Service Hours:
Mon-Fri 7:00am-7:00pm
Sat 7:00am-5:00pm
Sun Closed
Parts Hours:
Mon-Fri 7:00am-7:00pm
Sat 7:00am-5:00pm
Sun Closed
ANYTOWN LEXUS
30,000 Miles
Maintenance Service
Valid only at Anytown Lexus. Lexus vehicles only. Some models higher. May not be
combined with other offers. Must present coupon at time of purchase. Expires 04/30/15.
30,000 Miles or 36 Months, whichever occurs first.
As a condition of your vehicle’s warranty, you are responsible for properly
maintaining your vehicle. Performing the maintenance may optimize the
performance, durability, reliability, and resale value of your vehicle.
Replace engine oil with 0W-20 oil; replace oil filter
Reset maintenance reminder light
Rotate tires
Replace cabin air filter
Replace brake fluid
Replace engine air filter
Replace smart key battery
Visually inspect brake pads, calipers and rotors
Check installation of driver’s floor mat
Road-test vehicle
Inspect axle shaft boots
Inspect ball joints and dust covers
Inspect body
Inspect brake lines and hoses
Inspect brake rotor thickness and runout
Inspect engine coolant
Inspect exhaust pipes and mountings
Inspect front differential oil (AWD)
Inspect fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
Inspect fuel tank cap gasket
Inspect rack-and-pinion assembly
Inspect rear differential oil
Inspect steering linkage and boots
Inspect transfer case for signs of
leakage (AWD)
Inspect transmission for signs of
leakage
Inspect wiper blades
COMPLIMENTARYVIP WASH, WASH AND VACUUM, TIRE DRESSING AND CLEAN
DOOR JAMS
10%
offup to $75.00
Lexus Loaner with Major Service
COMPLIMENTARY Multi-Point
Inspection
Valid only at Anytown Lexus. Lexus vehicles only. Some models higher. May not be
combined with other offers. Must present coupon at time of purchase. Expires 04/30/15.
For the ultimate in preventative maintenance, ask your
Service Advisor for a complimentary Multi-Point Inspection
every time you visit with us. MPIs are performed by Lexus
factory-trained Technicians who will provide you with a
detailed report of your vehicle’s condition. Driving your
Lexus should be as worry-free of an experience as possible.
Trust us to inspect and maintain your vehicle so you can take
pride in knowing your vehicle is ready for the road ahead.
COMPLIMENTARYMulti-Point Inspection
IT’S TIME FOR MAINTENANCE
Our goal is to keep your Toyota running in tip top
shape. Because of your continuous loyalty and
support, we have included these exciting specials…
(See other side for details.)
SAVE
UP TO $50.00
OR CURRENT RESIDENT
ANYTOWN TOYOTA
Please call 650-373-4356 to schedule your complimentary service*
SUMMER ROAD
TRIP SPECIAL
COMPLIMENTARY 1-DAY RENTAL
OR CURRENT RESIDENT
$15 OFF ANY RENTAL OF 3 DAYS OR MORE*WITH ANY MAJOR SERVICE
255 San Pedro Rd., Daly City, CA 94014 1-877-359-9295
ANYTOWN TOYOTAANYTOWN LEXUS
3530 North Peck Rd., El Monte, CA 91731
888-229-6612
www.longolexus.com
Book your appointment now, or call us at 888-229-6612
If you answered YES
Has it been 30,000 miles since you
purchased your vehicle? Or has it been 36
months since you purchased your vehicle?
to either of those questions, your vehicle may be due for
Factory-Recommended Maintenance.
(see other side for details)
IT’S TIME FOR MAINTENANCE
255 San Pedro Rd.
Daly City, CA 94014
1-877-359-9295
www.citytoyota.com
Service Hours:
Parts Hours:
ANYTOWN TOYOTA
Maintenance
Special
any Toyota
scheduled
maintenance
Excludes oil changes. Valid only at Anytown Toyota.
Toyota & Scion makes only. May not be combined with
order is written. Expires
Brake Special
ANY RENTAL OF 3 DAYS OR MORE
Valid only at Anytown Toyota. Toyota & Scion makes only. May not be
order is written. Expires
NO CHARGE
BRAKE INSPECTION
15%
off
$
1500
off
or
$
29900plus tax
PEACE OF MIND
FOR ONLY
FOR
ONLY
$401 SAVINGS
+
M A I N T E N A N C E P L A N
is offered through Anytown Toyota.
For vehicles less than 31,000 miles or 37 months since purchase date.
or
This offer includes your:
30,000-Mile Major Service
35,000-Mile Service
40,000-Mile Service
45,000-Intermediate Service
An average value of $700
$
29900plus tax
$
1500
off
Print Creative
10. We started out using the BDC Angel by itself in June of 2014 and in January 2015 we began
using all of the Zonic Marketing Tools in conjunction with the BDC Angel & Recall Angel. Our
Service Revenues have grown over 18% this year. The BDC Angel is a one-of-a-kind BDC
Tool and has been a key factor to the success in our BDC Department. We are very pleased
with our decision to run with Zonic Design's complete marketing program!
Keith Hanks / Dealer Prinicpal - Lakeside Toyota
Brett Dickey - Twin City Toyota
has enabled us to grow 10-20% monthly for two years straight
Tim Willis / Service Manager - Livermore Toyota
Dominic Campanelli / Fixed-Operations Director - Roseville Toyota
Tiana Turner & Michael Malekos /
Client Care Center - Putnam Automotive Group
Customer Testimonials
