DTDC India provides domestic and international courier services. It competes with DHL and FedEx. DTDC offers various services like domestic and international delivery, supply chain solutions, and more. The document discusses DTDC's products, pricing, places of operations, promotions, employees, processes, and areas for improvement like developing a mobile app for better tracking and addressing complaints.

1. Presented By
Anju Dony
M150011MS

2. COMPETITORS
 DHL,FedEx
 Competitive advantage of Desk To Desk Courier And
Cargo Ltd is the franchisees
 DTDC India provides various services ranging from
Domestic to International services, Premier express,
supply chain solutions to name a few.

4. PRODUCT:

5. PRICEWeight slab City
Plus
Regional
Plus
Zonal
Plus/blue/green
Metro
Plus/blue
Metro
Plus/blue/green
First 500 gms Rs 80 Rs 130 Rs 155 Rs 180 Rs 215
Addi. 500 gms Rs 25 Rs 50 Rs 70 Rs 105 Rs 130
10.1-25 kg (per
kg)
Rs 50 Rs 80 Rs 115 Rs 180 Rs 225
30.1-50 kg(per
kg)
N.A Rs 65 Rs 95 Rs 140 Rs 180
50.1 -100 kg(per
kg)
N.A Rs 55 Rs 80 Rs 125 Rs 170
100 kg above(per
kg)
N.A Rs 50 Rs 70 Rs 110 Rs 150

6. Calculation:
 For Air Express & Air Cargo:
 Length x Breadth x Height (in cms)
6000
For Surface:
 Length x Breadth x Height (in cms)
4750
For International:
 Length x Breadth x Height (in cms)
5000
 For R-Express booking under Priority product, if any
dimension of the parcel exceeds 110cms then 2 times the
weight (Gross or Volumetric, whichever is more) is directly
charged to the customer as the railway authorities charge the
same.

7. PLACE

8. International
-Air Express
-Air Cargo
Domestic
-Air Express
-Air Cargo
-Surface Cargo

9. PROMOTION:
Nationally DTDC offered different promotional activities during
the festival season:

10. Locally:
Given below are the way through which the local franchisee does
promotion:
 Hoardings
 Newspaper & pamphlets

11. PEOPLE
DTDC with 13,000 individuals as its strength, delivers at over
10,000 zip (pin code) areas, handling 10 million consignments
every month.
DTDC serves over 240 international destinations.
Mostly the scenario is franchising and the total employees in a
state office can be accounted as
1: Office Manager
2: Field Manager
3: Delivery staffs

12. PHYSICAL EVIDENCE

13. PROCESS
 Order Receiving 10:00am To 7:00pm
Packaging and disposing at H.O - 7:30 pm -7:45pm
Packaging and despatching (Other than City)-8:30 pm-9:30 pm

14. Changes to be made:
 Promotion: more advertisements can be provided on
electronic channels
 Price: price slashing
 Process: the timing to 24*7 & more innovation in
tracking
 Place: direct collection centers and regional branches
 Product: reliable and time definite
 Physical evidence: desk executives and help centers
 People: staffs from surrounding communities
 hire people with experience in SCM

16. Inefficiencies
 Tracking is web based and sms based: development of
an app
 More complaints that are not resolved
 Not enough employees
 Press mentions are less in technological sites

17. Hi touch to low touch: online store
location app
 Location info and dynamic, flexible views of routes
 Eg: FedEx uses app employed by Microsoft virtual
earth
 More innovation and best usage of technology