This document contains a summary of a job applicant's experience and qualifications. It includes: - Over 4 years of experience in software support engineering and maintenance roles, including working on HL7 interfaces and front-end applications development. - Experience working with databases like MS SQL and MySQL, as well as troubleshooting for clients in the US. - A history of roles in application software testing, support and training for eClinicalworks and CMC Limited. - Relevant technical skills include programming languages like Java and C, along with databases, operating systems and networking. - Formal education includes a B.Tech in Information Technology.

1. Synopsis
 4 Years of work experience in Software support engineer and maintenance.
 Worked with interface implementation team on HL7.
 Working with Research and development team on java and dot net based front end applications (Meaningful
Use).
 Working on Databases (Ms Sql and My Sql).
 Communicate with US clients, listen their queries and concerns and work on them.
 Troubleshoot on cases/tickets raised by client.
 An effective team builder who can inspire and support the team.
 Hardworking, independent and Consistent Performer.
Professional Experience
eClinicalworks Pvt. Ltd(August 2013 to Till Date)
Roles and Responsibilities
Process:
Role Application Software Specialist
Process Description Application Software support, Testing and Training.
Responsibilities Application Testing on desktop and web based as well.
Troubleshooting on issues faced on practice’s apps, DB and jobs server.
We have SAAS server (hosted by eClinicalWorks), client server and locally hosted server.
Work on databases to troubleshoot the issues, use DML, DDL queries to get the data.
Work on Meaningful use troubleshooting issues which is related to health care domain which is
part of messaging services.
We use Active MQ server of Apache as a third party to help our messaging service.
Check the connectivity between server and client using commands ping, telnet, tracert network
path to the host and some other commands as per requirement on windows and linux.
Use VNC, VPN, Any connect, go to meeting to take connection of client machine and check the
issues.
Diagnosing and try to replicate issues on test environment and resolve the issues raised by the
client.
Call the client and listen their issues/concerns/requests and work on that.
Providing step-by-step solutions to the client or use remote access to take control of the
computer and remedy the problem.
Duration of Process August 2014- Till date
SUBODH KUMAR
Contact Details:
Address: 3A/11, Omkareshwar flats
Near Vastrapur Railway Crossing,
Vejalpur ,Ahmedabad-380015
Mobile : +918128222161.
E-Mail : subodh1109@gmail.com

2. Process1:
Role HL7,PACS Interface implementation and testing
Process Description Set up Lab ,Rad and Dept and testing.
Responsibilities Create database for testing to fix the issues raised on client system.
Running queries, sub queries and scripts as per requirements.
Use DML, DDL and DCL queries to accomplish tasks.
Change the values in HL7 segments and test the impact on front end application.
Taking back up of database tables.
Duration of Process August 2013- July 2014
CMC Limited (August 2012 to July 2013)
 Application Software Support and Training Aug 2012 – Jan 2012
 Customer Support Expert Feb 2012 – June 2012
Roles and Responsibilities
Process:
Role Application Software Analyst
Process Description Application Software Support and Training
Responsibilities Application Testing.
Troubleshooting issues faced by using Central system.
Diagnosing the issue raised by the client.
Providing step-by-step solutions to the client or use remote access to take control of the
computer and remedy the problem.
Remotely installing the pre- requisites software’s at the client system.
Report Management.
Duration of Process August 2012- December 2012
Process1:
Role Application Database Installer and Maintainer
Process Description Create system to store important information regarding business operations such as sales
transactions, product catalogues and customer profiles.
Create efficient and cost-effective systems to better store and manage enterprises information.
Responsibilities Install the Sql Server at Client System.

3. Configure Database to make it user friendly as well as secure.
Create database as per client requirements.
Running queries and scripts as per requirements.
Taking backup of database tables
Restoring database
Duration of Process January 2013- Till date
Functional:
• Windows server 2008, 2012
• Good knowledge in SQL.
• Comfortable in writing sub-queries, grouping, joins.
• Networking
Technical Skills
 Programming Languages : C, Core Java
 Web Technologies : HTML
 Database : My SQL
 Operating System : Windows XP/Vista/7
 Others : Microsoft Office, Computer Hardware and Networking.
Academics
 B. tech (Information Technology) 2012, Murshidabad (WB).
 Intermediate from J Jain College, Ranchi.
 SSC from C.H. +2 High Schools, Ranchi.
Personal Dossier
Date of Birth : 11th
Sep 1989
Marital Status : Single.
Languages Known : English, Hindi.
Hobbies : Playing Badminton, Listening and Singing Music, Travelling, Cooking.
Declaration
I hereby declare that all the above said information is true to my knowledge.
Date: 16-July-2016
Place: Ahmadabad (Subodh Kumar)