Application Support Lead with 7.5 years of Experience

1. Dilipkumar Gupta
Cell: +91 9768328715 | E-mail: dilipprakash2007@rediffmail.com
Omjyoti apt chs.ltd, A/106, b.p.road, behind Bank of India,
Bhayander {e}, Thane: 401105, Maharashtra
Profile
Highly skilled Application Support Lead with expertise in HRMS, Healthcare, E-commerce ERP
application. Vast experience in high-volume environments with strong analytical communication and
organizational abilities. Complex problem solver able to thrive in fast-paced and challenging roles.
Core Qualifications
• SQLServer / SQLyog / MS. Access understanding.
• Complete ERP application support to USA / Canada customer.
• Software Implementation and Equipment integration.
• Experience in Manual & functional testing of web based software.
• Preparing Help manual using tool (Screen steps).
• Experience on Defect Lifecycle on Bug tracking tool - Smart sheet / Zendesk /Jira ticket
• Logging and resolving support tickets, e-mails & attending support Calls.
• Prepare user guide, installation guide, release notes.
• Give Demo as per new release and check quality of software with client requirement.
• Advance Excel, Batch monitoring.
Professional Experience
Application support lead 9/3/2016 - Current
Extraprenuersindia pvt.ltd (Cenveo). India, Pune
• Data migration from existing website to new product design and develop by EP Team.
• Requirement gathering with customer, understanding the existing application process & preparing
gap analysis document.
• Participate in the Store Implementation, functional testing of applications. Investigating user
problems and needs, identify their source, and determine possible solutions and Provide
application support.
• Monitoring Batches & E-commerce Store front order status and checking the same on server
whether order is moved from store front to HUB & HUB to WTP (Web to print).
• Checking order status as per storefront SLA in SQL server and MySQLyog using TSQL and
prioritizing the issue asper SLA and escalating the same to development team if issue identified.
• Daily basis preparing report on Batches and Order status and forwarding to senior team.
• Incident management.
• Driving complete night shift individually.
Application support lead 05/28/2013 - 02/29/2016
Extraprenuersindia pvt.ltd (VETport LLC). India, Mumbai

2. • Mentoring and training up junior and new staff.
• Participate in the implementation, installation, Labs & X-ray Integration and testing of
applications, investigate user problems and needs, identify their source, and determine possible
solutions and Provide application support for complete ERP.
• Understanding design documentation, seek appropriate clarification on design details from
clients, design, write and execute test cases, report defects and coordinate with clients to get these
defects resolved.
• Preparing help manual using tool screen steps.
• Prepare changes and enhancement report as per new requirement.
• Find bugs and maintain bug reports.
• Logging and resolving support tickets, e-mails & attending support Calls.
• Give demonstration as per new release and check quality of software with client requirement.
• Data migration from other Veterinary practice software to VETport.
Software implementation and Support 01/11/2013 - 05/27/2013
Beehive Software. India, Mumbai
• Payroll& HRMS software Implementation.
• Gathering Requirements
• Configuring the software as per Client Requirement.
• Online/Remote site technical Support to client
• Software Bug/Exception Solving & Client Query handling.
• Provide software functional Training to Client.
• Preparing project Documentation and User Manual.
• Configuring .net application in IIS & trouble shooting in SQL server database.
• Preparing Software Requirement Specification as per client requirement and discussing with
development to get the exact thing done from development.
Manager implementation and Support 06/27/2010 - 10/01/2013
Technowin solution pvt ltd India, Mumbai
• Payroll & HRMS software Implementation.
• Time & Attendance software Implementation.
• Software Demo to New client.
• Gathering Requirements
• Configuring the software as per Client Requirement.
• Online/Onsite technical Support / Functional Training to client
• Client Query handling.
• Preparing project Documentation and User Manual.
• Install &Configuring .net application in IIS.
• Managed 7 to 8 technical resources as well as authored Statement of Work.

3. • Tracked software customization, defects and issues via the use of SDLC.
• Troubleshooting SQL Server, taking SQL database Backup.
F&A Executive (6-month contract) 01/01/2010 - 06/26/2013
Intelenet global service pvt.ltd India, Mumbai
Verifying Invoice.
Approving Invoice for Payment.
Feeding Invoice Detail in Software.
Core Qualifications
MBA (Information technology) Pursuing (2018)
SMU-DE Mumbai
GNIIT (Software engineer graduate) 2010
NIIT Borivali Mumbai
Bachelor of Commerce 2007
Mumbai university Mumbai
Personal Information:
• Date of Birth : 16th
Oct 1985
• Gender : Male
• Marital status : Married
• Hobbies : Travelling, Biking.
• Languages Known : English, Hindi, Marathi
• Passport : Valid Indian Passport Holder
• PAN : ANQPG3269G
I hereby declare that the Above Information Provided in Document is true to the best of my knowledge.
Date: ____________
Place: Mumbai (Dilipkumar Gupta)