1. 1996 - 2007
2007 - 2015
Angandai Singh
3106 Healy Ave, Far Rockaway, NY 11691
kokela18@gmail.com | (516) 965-2530
PROFESSIONAL SUMMARY
Operations Manager - Facilitator - Tax Reclaim Manager - Global Income Manager
Effective Manager - Artful Communicator - Innovative Facilitator - Operations Analysis and Quality Assurance
Received four promotions in five years - Innovative Achievement in Quality Assurance Award - Highly effective
team leader and results achiever - Outstanding facilitator in delivering classroom and virtual training
EMPLOYMENT HISTORY
Facilitator / Vice President, The Bank of New York Mellon
New York, NY
BNY Mellon has been at the forefront of finance, expanding the financial markets while supporting
investors throughout the investment lifecycle.
• Increased awareness and knowledge of the firm's new mainframe system to over 3500 employees and
several clients.
• Produced 2 training guides independently; reviewed and edited over 15 existing training manuals.
• Achieved high evaluation rating of 4 and 5 (scale of 1 to 5, 1 being poor and 5 being excellent) from
participants attending classroom and virtual training.
• Delivered an average of 20 hours of classroom delivery and virtual training on a weekly basis.
Global Income & Tax Manager / AVP, The Bank of New York
New York, NY
An American worldwide banking and financial services corporation formed on July 1, 2007, as a result of
the merger of The Bank of New York and Mellon Financial Corporation.
• Reduced the bank's risk by decreasing the uncollected funds to under $1 million and aged 30 days
and less.
• Delivered excellent customer service by responding to inquiries within 24 hours.
• Contributed to the development of a new computer system by writing requirements, testing and
training employees within Operations and Client Service divisions on navigating through the new
system.
• Eliminated manual processes by developing automation to 95% thus avoiding financial loss due to
the fluctuation of foreign exchange rates.

2. • Achieved the collection of over 8500 tax reclaims for 8 markets and successfully collected more than
98% of the funds.
EDUCATION
Bachelor of Science, Business Administration and Economics, SUNY - Empire State College, 2016
AWARDS
Quality Assurance Award 1998