1. Jessica Borg
CA - 559.967.9067 - jborgstar@gmail.com
Helpdesk professional w/10+ years experience in customer relations, supervise and train staff, review statistical reports
w/computer processes. Currently completing CompTIA A+ certification. Providing excellent customer service and
documentation skills to improve the speed of response to technical issues and increase productivity.
Professional Qualifications:
• Document management
• Customer needs assessment
• Optimizing and performance turn
• Knowledge of streaming video platforms
• Software/Program Testing
• Excellent problem solving skills
• Software Troubleshooting
• Client Relationship Management
Technical Skills:
O/S: Windows Operating Systems (XP, Vista, 7 and 8 along with earlier versions).
Hardware: Desktop PC/Laptop refurbishing following standardized checklist for system diagnosis, computer
hardware installation, upgrades and replacement of hard disk drives, motherboards, CPU’s, RAM,
optical drives, floppy disk drives, power supplies, and expansion cards. Hardware setup and
configuration.
Software: Familiar with VM Ware, Virtualization and Installation of software + hardware. Windows diagnostic tools
with HW info, Msinfo32.exe and System Info tools. CA programs-CDS, Cal-Winn, ISAWS, C-4 and
MEDS.
Applications: Photoshop, Quicken, Microsoft Office Suite: Outlook, Word, Excel, Access and PowerPoint.
Networking: Understanding modems, routers, IP addresses, LAN and wireless networks.
Professional History:
Employment:
Contra Costa, Del Norte, Trinity, Mendocino, Monterey, Tulare, Kings County Social Services Oct 2003 - Present
Case management, Interviewed, Taught orientation, Managed unit meetings, Prioritized, Team work, Computer and Time analysis.
Educational History:
College of the Redwoods, Eureka, CA Aug 2014 - Dec 2015
Bachelor of Arts in Psychology
The Stride Center, Oakland, CA Jan 2013 - Jun 2013
Highlights of Professional Skills and Accomplishments:
Accomplishments:
• Honored by Monterey County for having 0 errors in my cases and leaving great documentation.
• Recognized by Good News Center in Tulare County for setting up computers for homeless people.
• In the Salinas Californian newspaper for recognizing and helping migrant seasonal farm workers.
• Initiated Trinity County employees by training them in a new computer software program by CA standards.
• Trained in IT for Help Desk and ongoing support with Del Norte County by assisting with change.
Leadership skills:
• Site Director Supervisor, Organizational Developer, Community Supervisor, Eligibility Specialist, and Help Desk Trainer.
• Project Coordinator, Interventionist, Elections Supervisor, Job Developer, PC Liaison, Supervisor of staff and community.
Customer service skills:
• Lead a class daily to help teach customer’s how to complete forms, understand PC, and know the application process.
• Determined eligibility of applicants and recipients for multiple public assistance benefits through computer data entry.
• Responded to customer telephone inquiries as well as other county agencies seeking further information as a liaison.
• Incorporated IEP, customer, personal, team, and agency goals throughout the day.

2. CompTIA A+ Certification - in progress.
One Stop Center, Richmond, CA Apr 2013 - Jun 2013
Microsoft Office Suite with Word, Excel, PowerPoint, and Access Certificates along with Customer Service Accreditation.
College of the Sequoias, Visalia, CA Aug 1995 - May 2003
AA in Liberal Arts with emphasis in Business and Psychology with Sociology.
AS in ECE with emphasis in Business Applications and Human Development.
UC Davis, Davis, CA Oct 2003 - Jul 2014
I attended various Leadership and Training programs where I received certificates that went to employers.