Resume

1. Mohd Danish Ansari
Email: danishansari09@gmail.com
Phone: +91 99585 92630
Summary
Highly competent professional with more than 9 years of experience in Data Analytics, Production Support & Maintenance.
IT Service Management (ITSM) based on ITIL best practices.
Service support areas of Service Level.
Incident, Problem management and service desk
Consistently working in the field of Production Support/Maintenance, Process Analysis, and Process Improvements.
Experience in defining, analyzing and communicating KPIs, business trends to the concerned teams and senior management.
Excellent communication, leadership and interpersonal skills with proven abilities in resolving complex application as well as
business related issues.
Remained Competent, decisive and dedicated employee to deliver tasks and goals without fail.
Specialities:
- ITIL® 2011 Foundation Certified from APMG-International
- Incident / Problem Management
- Data Analyst
- Process Improvement / Automation & Training
- Good Understanding of SLA & OLA
- Cross Team Communication
- Production Support/Maintenance
Experience
Business Process Representative Sep 2014 - Present
Keysight Technologies
- Incident Management.
- Make sure all critical and major incidents were addresses within SLA response.
- Problem management.
- Effective and rapid response to major incidents, also chair all major incident customer & technical meetings to
further develop and maintain the incident management process.
- Interacting with External and internal customers
- Ensures all deliverable on time.
- Responsible for the delivering the monthly dashboards to the business partners
which includes:
- Trend of the earned value.
- Trend/Volume of generated leads (Quick Quotes/Custom Quotes)
leads by Country/Region.

2. Business Process Associate Jan 2013 - Aug 2014
Agilent Technologies
- Incident Management.
- Make sure all critical and major incidents were addresses within SLA response.
- Problem management.
- Effective and rapid response to major incidents, also chair all major incident customer & technical meetings to
further develop and maintain the incident management process.
- Interacting with External and internal customers
- Ensures all deliverables on time.
Technical Support (Deputed to Agilent Technologies) Nov 2011 - Jan 2013
The Walsons Group [Official Company Page]
IT Operations.
Software Developer Jun 2011 - Nov 2011
NZ Tech
Web based applications using DNN as CMS based on .Net Technologies.
Consultant Mar 2009 - Jun 2011
RCS Global Ltd.
Developed web based applications using .Net Technologies.
Education
NIIT 2006 - 2009
GNIIT, Computer Software Engineering
GNIIT (Software Engineering)
University of Lucknow 2006 - 2009
Bachelor of Commerce (B.Com.), Commerce
Lucknow Christian Inter College 2003 - 2005
Intermediate, Physics, Chemistry & Maths
Children's Academy High School, Mall Avenue, Lucknow 1997 - 2003
10th, Physics, Chemistry & Maths
Skills
ASP.NET • Microsoft SQL Server • IT Operations • Incident Management • Problem Management
Certifications
ITIL® 2011 Foundation Certified • APMG International
Nov 2014 - Present