1. Curriculum vitae
Name: Andrej Szabó
Address: Tureň 584, 903 01 Tureň
Phone number: +421907 215 825
Email address: szabo.andrej@gmail.com
Date of birth: 27. November 1988
Profile
I am adapting very well to new environment, tasks and knowledge. I learn very quickly and I
am very flexible to changes. I have strong technical thinking and working well under pressure.
Communication on professional level is not an optional skill of mine but it is a must. Also as
an great advantage what I can offer is always positive attitude and cheerfulness.
Education
1999-2007 Secondary Grammar school (Gymnazium Skolskych bratov), Cachticka
14, Bratislava 831 06
1995-1999 Elementary school Jána De la Salle, Detvianska ulica, Bratislava
Started education
2007-2010 Studied on: Faculty of Mathematics, Physics and Informatics (FMFaI UK)
Faculty of Management (FM UK), Faculty on Economic university (EUBA).
Skills
• MS Windows XP (user) Upper-Intermediate
• Linux (user-Ubuntu & Redhat Kernel) Intermediate
• Lotus Symphony Intermediate
• Lotus Notes 7-8 Expert User
• MS OFFICE Intermediate
• HTML Intermediate
• SQL (DB2 user) Intermediate
• C++ Basics
Soft skills
• Problem solving & negotiation skills
In my current job role everyday's contact with all sort of requestors is a must.
Acquired professional dealing with problems and fulfilling satisfaction of originator's
request.
• Working under pressure
Stress is very common factor of almost every workspace. Dealing with it is essential
for being still positive, productive and professional at all times. For me personally
pressure and corrections in my work can help to stimulate even better performance.
• Strong logical and technical thinking
That includes quick learning, technical analysis of system's and other problems.
Strong technical thinking in general.

2. Career summary
09/2012 – present IBM ISC Report and Framework developer for BT/IT
Job Description:
Report and Framework Developer (Cognos).
- Preparing data in Cognos environment to be readable and able to be presented to
end user or management for analysis
- Modeling table structure, joins and relationships in metadata application
(Framework Manager). Prepare the metadata model to be ready to use for report
creation by report developers.
- Performing Report reviews and act as report reviewer for general standards for
Cognos reports in our team.
- Performing Framework (metadata models) reviews and act as Framework reviewer
for general standards for Framework (metadata) models
- Perform 2nd
level support for Cognos reports in technical questions for internal
customers- colleagues and virtual team (accros the different GEO).
- Maintaining stable communication between virtual team located in Bratislava as well
as Germany.
- Using SQL language as DB2 Data Analyst to analyze information and performance
traps.
- Together hand in hand with metadata development I got also the look on the Cubes
creation and afterwards performing calculation of these data Cubes.
- Project support and test execution around reporting tools
- Create and maintain healthy work and friend relationships with internal requesters
10/2009 – 09/2012 IBM ISC Systems & Applications Helpdesk (Key User)
Job Description:
2nd
level Helpdesk support, SME of application.
I was part of S&A Key User team but changed scope of work to another application due to
business need of our team to strengthen this part of HelpDesk support. I was working as
System Helpdesk for Inventory records. New role challenged with new country specifics and
new application. This application holds data about HW and SW products being sold by IBM.
-Problem Management & Change Management
-Morning checks of system and reporting any technical risk
-Managing and solving request in CRM Siebel
-Daily checks execution
-Documentation that must be Business controls ready
-Solving errors and providing solutions (Inventory level errors)
-Using SQL language as DB2 user to query information
-Maintaining the TASK ID
-Project support and test execution
-Reporting outages on supported application
-Communication with development team regarding the outages.
-Support during the weekends and public holidays (on request)
-create and maintain healthy relationships with internal requestors
-Supporting people mainly from Central Europe (CEMEA, UK & Ireland and Switzerland)
04/2009 – 10/2009 IBM ISC Systems & Applications Helpdesk (Key User)
Job Description:
Junior SME, 1st
level Helpdesk support.
This period of time I was still part of same team (S&A Key user), but now I formed team of
Helpdesk for order entry. This application is used for raising orders under contracts and
passing them to other internal applications.
-Morning checks of system and reporting any technical risk
-Managing and solving request in CRM Siebel
-Daily checks execution and documentation
-Solving errors and providing solutions (Order level errors)
-Using SQL language as DB2 user to query information
-Maintaining the TASK ID
-Project support and test execution
-Support outages on supported application

3. -Communication with development team regarding the problem report.
-Support during the weekends (on request)
-Create and maintain healthy relationships (internal customers)
-Support of many countries across Europe
06/2008 – 04/2009 IBM ISC Systems & Applications Key User
Job Description:
1st
level Helpdesk support.
I was working under team that was divided and focused on workload according to country
assignments. I was part of Europe team that supported applications as Helpdesk with scope
of ordering, billing and containing Inventory data. All this applications have many country
specifics that employee must know.
-Managing and solving request in CRM Siebel
-Solving errors and providing solutions (contracts, Inventory and order level errors)
-Using SQL language as DB2 user to query information
-Maintaining the TASK ID's
-Project support and test execution
-Documentation on daily basis that must be 'business controls' ready
-Support outages on supported applications and help resolving them
-Communication with development team regarding the problem report.
-Support during the weekends (on request)
-create and maintain healthy relationships (internal customers)
Training and other qualifications
• Framework and Cognos training
• ECDL Certificate (Europe Computer Driving Licence- all modules)
• Driving license type B
• Accredited Massage Course (2010)
Interests
Information technology, Sports (Futbal, Floorball and other collective sports),
Gung fu, Chinese culture, Japanese culture, Italian Culture (Ferrari Museum, Venezia,
Historical buildings and architecture)
Referees
IBM International Service Centre – IBM BT&IT (division with more technical jobs across IBM),
7 year experience.