CV - Luis Felipe de Oliveira - Business Analyst

1. Luis Felipe de Oliveira
Dual Nationality: EU (Portuguese)/Brazilian
Address: 14 Richmond Estate, Marino - Dublin 3, Ireland
Mobile Phone Number: 0055(11) 9 5358-2710
E-mail: lfelipeo@gmail.com
LinkedIn: https://www.linkedin.com/in/luisfelipeoliveira
Summary
An experienced, disciplined, and highly-motivated business analyst who has worked on a wide
range of projects in both the private and public sector, such as banking & financial (Foreign Trade,
Treadmill, Credit / Debit Cards), telecommunications – CRM and Government Regulatory Agency.
An accomplished communicator with excellent presentation skills in addition to experience in
analysis and information gathering, business process mapping with strong research analytical
investigation, problem-solving and decision-making skills, combined with knowledge of document
review, research modeling techniques & modeling UML - OOA & OOD workflow sequence and
entity diagram tools: VISIO, Erwin®, and Bizagi Modeler®.
Highly accomplished with a verifiable track record in fields such as business document
prioritisation, user requirement’s functional and technical specification including data models and
wire screens, monthly reports, weekly reports, post-implementation reports and completion reports.
Issue resolution of problem reporting / analyzing (L2) and tracking problem resolution (L3), design
of user acceptance test, development of interactive prototypes, testing design of system, test
strategy and approach test plan specification and test execution (GUI, Database, Data conversion)
and developer unitary and integrated testing. I also interface with internal and external resources to
ensure successful completion of testing in accordance with the needs of project sponsors and
stakeholders.
I serve as an expert for assigned to a walkthrough of database designs and ERD’s, programing
JAVA and COBOL, delivery of product training to users and new staff members, managing
migrations of major business applications and changes sources, with strong knowledge of change
management software tools as remedy.
Professional Experience
Academic Bridge College 02/2014 to 05/2015
Management IT Infrastructure
Project: Improvement of infrastructure, marketing and process methodology
• Responsible for providing IT Infrastructure of the team.
• The job involves Software / Hardware evaluation, selection and acquisition.
• Training of team members in relation to new technology.
• IT Infrastructure / Process methodology project consisted of achieving requirements of
methodologies utilized, building a new system of information, where the information can be
organized reliably to improve internal communication which assists resolutions.

2. • Supply chain analysis preparation of the process flow diagrams (SIPCO Mapping - supplier,
input, process, customer, and output) and functional specifications production, applications
quality control.
Everis Brasil Ltda 05/2010 to 09/2013
Position: Senior Business/System Analyst
Customer: Banco Santander
Projects: Coexistence and conversion of database (Exchange and Foreign Trade)
Bank Trade (Exchange and Foreign Trade)
Technological Renovation Foreign Trade System
Customer: Banco Fibra
Project: Management of limits and guarantees
Customer: Telefônica / Vivo
International Project: Átis
• Multinational Consulting, IT & Outsourcing Professional Services, their services consist of
Big data, BPO, Business Consulting, Outsourcing, SAP&ES.
• Analytical research, gathering information interviews to understand the needs of clients,
giving presentations, workshops facilitation, Document Review, Research Modeling
Techniques & Tools Process Mapping & Modeling UML – OOA & OOD Workflow
Sequence and Entity diagrams with Tools: Visio, Erwin ®, BizAgi Modeler®.
• Creating Documentation of User Requirements and Technical specification including wire
screens, walkthrough of database designers and ERD’s, Programing JAVA and COBOL.
• QA / Testing Design of System, Test Strategy & Approach, Test plan specification, Test
execution (GUI, Database, Data Conversion) Develop and execute Unitary and Integrated
testing, Designer and delivery user acceptance testing, Problem reporting / Analyzing (L2)
and Tracking Problem Resolution(L3).
• Worked on Agile environment for Santander bank.
Egypt Engenharia Ltda 05/2009 to 02/2010
Position: Coordinator / Senior Systems Analyst
Customer: Brazil Government
Project: ARTESP – Government Regulatory Agency of Private Collective Transport
• I was Coordinator of the operational team and Senior System Analyst.
• Planned activities, training meetings.
• Responsible for both weekly and monthly reports.
• Gathering Information Interviews to understand the needs of clients.
• Responsible for development of technical and logical documents to request new features.
• Executed user acceptance testing, problem reporting.
• Trained the team to show how to use the new features.
Grupo Banco Bradesco 03/2008 to 01/2009
Position: Junior Systems Analyst
Project: Management / Configuration of Environments and Sources
• I was responsible for all incidences of Credit Card and Information e-mail.
• Managed migrations of major business applications and changes sources, with strong
knowledge of change management software such as Remedy.

3. • Excellent communicator, capable of explaining complex technical issues quickly and easily,
ensuring timely (SLA) resolution of problems.
• Proficient in handling escalated calls and providing second & third Level Technical Support
to end-users, with strong knowledge of support desk software and ticket tracking systems.
• Problem reporting/Analysing, execute (L2) and designer Problem Resolution (L3).
• Analysing and solve quickly problem in JAVA and COBOL.
ProckWork Ltda / IBM 12/2006 to 03/2008
Position: Junior Programmer
Customer: Telefônica / Vivo
International Project: Átis
• Mapping & Modeling UML – OOA & OOD Workflow Sequence and Entity diagrams with
Tools: Visio, Erwin ®, and Bizagi Modeler®.
• QA / Testing, Design of System, Develop and execute Unitary and Integrated Testing,
Designer and Delivery User Acceptance Test.
• Problem reporting / Analysing and execute (L2).
• Tracking and designer Problem Resolution (L3).
• Programmer on COBOL / JCL and JAVA (Developed using private software that generated
JAVA code).
Grupo Amboretto Ltda 07/2003 to 09/2005
Position: Office Assistant / Warehouse Leader
Project: Implementation in ISO 9001/200 and 5s Total Quality Program
• Clerical tasks, such as arranging letters, memoranda, invoices and other indexed documents
according to an established system.
• Operating office equipment and completing general office work and data entry.
• Buyer assistant, expedition and product reception, stockist.
• Responsible to generated, inspect and organize the implementation of ISO 900.200 and 5S
quality control methodology for warehouse area.
Education
02/2010 – 12/2013 University Paulista – UNIP
Degree: Management of Information Technology
Status: Graduated
Schedule: Part time
Content:
• Market Methodologies as (ITIL, COBIT, CMMI, AGILE,ISO, PMP)
• Finance / Economy
• Information security
• Management of information
• Strategy planning
• Governance
Skills
Language, tools and methodology:

4. JAVA / COBOL / SQL / DB2 / Advpl
UML / SQL SERVER / Postgre SQL
Erwin® / BizAgi Modeler® / VISIO / Project
StarTeam / Harvest / Remedy /JIRA
Microsoft Office (Word, Excel, PowerPoint, OneNote, Outlook)
TSO / Eclipse / NetBeans
Fireworks / Corel Draw / Flash / Photoshop
ITIL V3/ AGILE / CMMI / COBIT, SSADM, SDLC, DSDM, 5S, ISO 9001.2000
Language
• English
Level: Professional Work Experience
Spanish
Level: Basic Work Experience
Portuguese
Native Speaker
Courses
• Company name: Ahro Informática Ltda.
Course name: ERP TOTVS
Programmer Content: ADPL, IDE, Configurator
Duration: 80 hours
• Company name: Everis Brazil Ltda.
Course name: Beca COBOL
Content: TSO, JCL, JOB, DB2
Duration 128 hours
• Company name: Global Code
Course name: Java 5 Certification
Content: Preparatory course for Java programmer 5 certification
Duration 128 hours
• Company name: University IMES / Japi Informática Ltda.
Course name: Java with WSAD
Content: Java web-accessing database with JDBC Driver
Duration: 80 hours
Miscellaneous
Interpersonal skills, Positive, Hardworking, Dynamic, Cooking, Reading, Travelling.
Volunteering causes cares about: Animal Welfare, Children, Education, Environment, Health,
Human Rights, Poverty Alleviation, and Social Services.
Referees available on request