Ronald Córdoba has over 8 years of experience in IT support, systems administration, and knowledge management. His most recent role was as a Knowledge Manager and Problem Analyst for Hewlett Packard, where he ensured business security controls and helped mitigate errors for the Credit Suisse client. He has experience administering Windows and Linux servers, managing user access controls, and implementing audit tools. Prior to HP, he worked as an IT Sales Agent for San Jose Net One International, where he led sales efforts and provided customer support.

1. RONALD CÓRDOBA CÓRDOBA
Email: ronaldras@gmail.com
Mobile: + (506) 8919-9898
Professional objective: Obtain a challenging leadership position applying creative problem solving and
lean management skills within a highly competitive organization to achieve optimum utilization of its
resources while succeeding.
Professional experience
September/07 to April/15 Hewlett Packard, Building #8, Heredia
Current Job Title Knowledge Manager and Problem Analyst
Joined HP as Access Control Specialist, performing several roles until fully migrated to Knowledge
Manager and Problem Analyst. Some of the roles I performed while I worked for HP are:
As Knowledge Manager and Problem Analyst Coordinator for Credit Suisse Client, I was in charge of
ensuring the account business security control to present the tables according the required SLA and help
to mitigate the agents’ errors, finding ways to avoid known issues, also maintaining full contact with
executive clients providing presentations, information and instructions for internal or external users.
As Sox Service Coordinator, using The Four Eyes principle to ensure the metrics and service provided,
with approvers and document owners to maintain the integrity of the service
As GARS Project Owner, implementing the project and ensuring efficiency, clearing old users’ data that
remains on databases and ensuring the continuity project lifecycle
As Delivery auditor, making sure the service process match with the client needs, e.g., ensuring the
service end line for every month
As Tester and Implementer of audit controls tools like GARS, SOX Reconciliation, Remediation and
Access Control reports to fulfill the Contract’ security policies of the financial service of Credit Suisse
As Application Owner, maintaining the control of the information knowledge in multiple applications,
interfaces and software for our client, Credit Suisse, such as banking audits, tools and applications
(Putty, As400, NTPA, Loan IQ, Business Objects, ITSM,), ensuring instructions and access roles for end
users and other team members
As UNIX, Linux Manager, running scripts performing stability check outs and adding-Removing users to
databases using remote connections, virtual environments and other Credit Suisse applications (mostly
running in Unix)
As Windows Server (2003 - 2008 - 2012) Administrator, creating accounts, managing users’ rights,
groups roles and tools, emergency removals for users who left the firm, Server Stability and monitoring
transfer data with the firm
As Access Control Specialist, performing several roles within the account. (Windows and application
cores specially) Setting up, configuration and maintenance of user’s applications and tools for several
regions, Virtual environments configurations, providing access to users or modifying their access.
As IT Support Specialist, working with US & Canada user providing troubleshooting for several devices
February/07 to August/07 San Jose Net One International

2. RONALD CÓRDOBA CÓRDOBA
Current Job Title Sales IT Agent
As Sales IT Agent, leading sales while providing a wide comprehensive range of specialized services.
Some of my duties, were:
− Handle and manage customer inbound calls
− Answer customer inquiries regarding products or services
− Maintain a database of customer calls, their needs and requirements
− Conduct market research and field survey for clients' products and services
− Prepare research and survey reports for top sales management board
− Mail billing copies of sales to customers
− Coordinate with accounts receivable team in collecting balances
− Manage, monitor and schedule customer appointments with sales team
− Implement best practices in sales programs
Languages
Spanish Native Language
English Certification with CCCN 100%
Education
CCNA and Security Certification In Progress
Third year of System engineer Universidad Latina de Costa Rica, 2014
ITIL V3 Foundation (ITV3F) EXIN, 2013
Customer Service & Technical Support HP Grow Experience
Datacenter & the introduction to the virtualized service HP Grow Experience
SAP Basics HP Grow Experience
Computer literacy (Word, PPP, Excel) Self –study
High School MEP, 2003
Other Skills
Wide knowledge of Active Directory
Natural team player
Excellent organization
Problem Solver