1. MIRA ISABELLE R. FERNANDEZ
 35 Saint Catherine St. Mary Help Subd., Brgy. San Francisco, San Pablo City, Laguna
 +63 998 9816605
 miraisabellef@gmail.com
Dedicated IT Specialist with more than 7 years of experience in delivering IT Solutions. Currently a Project and Metrics
Coordinator under various Electronics and Telecommunications projects. Has been part of shared PMO Team wherein
she contributed her knowledge and ideas in driving the projects towards excellence and lead for People Engagement
Team by supporting the quarterly activities within the industry. Highly Analytical, flexible, can work on tight deadlines
and manage the resources around her in order to accomplish the task at hand and on time.
Has also gained knowledge in Software Testing, Business Analysis and Programming in languages like ABAP, Java,
Lotus Notes Development and EDI.
Testing : Rational Manual Tester (IBM RMT)
Presentation Packages : Microsoft PowerPoint
Office Packages : Microsoft Office, Lotus Notes Symphony
IBM Solutions Delivery, Inc. July 2007 - Present
Project and Metrics Coordinator for Ericsson, Medtronic and MTS Projects
• Monitor and track IBM and project specific trainings, financial report, non labor expenses, requirements for
mobility, access control list, workforce master member list, project work item/claim codes, team member's
utilization, chargeability and vacation plans.
• Conduct on and off boarding and background check verification for each team member.
• Perform monthly DS&P self assessment and workplace inspection.
• Create Metrics Report for Maintenance tickets every cut-off period of the month and create Root Cause
Analysis for the ticket/s which did not meet the required SLA.
• Conduct ticket analysis and provides the monthly ticket trends reporting.
• Drafts the meeting and submit it in final version.
• Ensure that Configuration Management Audit is done on a quarterly basis.
• Maintains document, standards and processes of projects in team room and IPWC.
• Participate in the Process Assurance Review and other quality works within the project.
• Perform quarterly reconciliation of assets and ACL.
• Provide inputs for project update, status reporting and business continuity plan.
• Responsible in driving to achieve the goal to have a better understanding of the IBM Framework, OPAL and
the Ericsson process as a whole.
Award Received: Delivery Excellence Award for Shared PMO Team, Q4 2014
Team Lead for Ericsson Control Desk Support PH
• Alarms Monitoring for OVSC and WIH.
• Contact the primary resource regarding the alarms monitored.
• Create the team's roster every month.
• Dispatch of WIH/ OVSC tickets to AM teams
SUMMARY OF EXPERIENCE
TECHNICAL SKILLS
WORK EXPERIENCE

2. • Approves ATR (Attendance Time Repost) and Leave Application of team members.
ABAP Application Developer for DOLE Foods Client
• Complete data mapping and development of Data Conversion for LSMW.
• Created UTP document for LSMW.
• Created Technical Specification documents for Data Conversion.
• Developed ABAP Programs for SapScript and Smart forms.
Tester and Business Analyst (Lotus Notes and Web Application) for IBM Global Accounts
• Performs unit testing based on the specification like System Requirement Specification or Impact Analysis
Document that define the application.
• Created work products such as Unit Test Plan, UAT Plans, Flowchart, User Manual and System Documents.
• Test the system using Rational Manual Tester.
• User Acceptance Testing for SG eEI Enhancement– walkthrough with the client.
Award Received: IBM 8 Stripes Team Excellence Award for FlexBen ASCA Project, 2009
EDI Developer for GXS Client
• Translated maps from one standard to another (X12, EDIFACT, VDA).
• Analyzed and designed maps to meet the business data requirements.
• Created base maps and enhanced cloned maps to meet business requirements Code necessary program for
the required output of the client.
• Developed and tested data transformation code that will provide maps according to the specifications using
recommended process, standards and tools.
• Delivered map package and uploaded it to the site.
• Provided necessary support to other team members as required to help deliver systems on schedule and
with high quality.
Date Training Institution
Feb. 1 – Mar. 1, 2013 Quantitative Project Management Training IBM Solutions Delivery Inc.
Aug. 1-3, 2012 Testing Boot camp IBM Solutions Delivery Inc.
Oct. 18 – 22, 2010 SAP HR Training IBM Solutions Delivery Inc.
May 26 – Jun. 15, 2000 Lotus Notes Training IBM Solutions Delivery Inc.
Mar. 16 - 27, 2009 SAP Business Processes Training IBM Solutions Delivery Inc.
Oct. 29 - Nov. 4, 2008 Testing Fundamentals Training IBM Solutions Delivery Inc.
Jun. - Aug. 2008 ABAP TAC Training IBM Solutions Delivery Inc.
Dec. 2007 EDI Map Development Training GXS
Jul. - Oct. 2007 J2SE and J2EE Training Orange and Bronze
De La Salle - Lipa June 2002 - March 2007
Bachelor of Science in Computer Science
Research: De La Salle Lipa Virtual Classroom
Born on October 28, 1985
Fluent in English and Filipino
Interests/Hobbies include water and extreme activities, travelling and events organizing.
PROFESSIONAL DEVELOPMENT
EDUCATIONAL BACKGROUND
PERSONAL BACKGROUND

3. *** Character References - available upon request.
** Official transcript of records from college registrar - available upon request.