1. Andrea R. Miller
(816) 797-6437
kiwiqluvyou@yahoo.com
PROFESSIONAL SKILLS: Customer service, telephone etiquette, keyboarding, typing
45-55 wpm, scheduling, self-motivating and self-starting, claims processing, data entry,
Microsoft products, sales.
EDUCATION:
Concorde Career College: Kansas City, Missouri October 1995
Medical Assistant Diploma
American Heart Association, BLS Healthcare Instructor Affirmation.
American Heart Association Heart-saver and First Aid Instructor, Affirmation
Penn Valley Community College: Kansas City, Missouri
Certified Nurse’s Aide granted 09/1990 in Missouri and Kansas 1991
East High School: Kansas City, Missouri
Diploma
EXPERIENCE:
Urgent Care of Kansas City Feb-2015- Current
Registering and rooming patients, answering phones, scheduling appointments, obtaining
vital signs, assisting with procedures, performing testing, returning patient calls, filling
medication orders. Maintaining OSHA standards.
Everest College Kansas City, Mo Dec. 2012- Current
Instructing future Medical Assistants in the performing clinical tasks such as, vital signs,
phlebotomy, EHR, EMR, limited coding and billing as well CPR and first Aid. Students
are sent out on externship assignments where they complete their last class as student
MA's and strive to be awarded in this growing field.
Take Care Health at Walgreen's Kansas City, Mo Oct. 2011-Dec 2012
Using Medical Assisting skills, patients were admitted and checked in to see a Nurse
Practitioner. Vital signs and CLIA waived tests were performed such as Rapid Strep, UA,
Mono Spots, and Cholesterol and glucose screens as needed per company guidelines.
Concorde Career Colleges, Kansas City, MO 06/2006-02/2011
Medical Assistant Instructor
I instructed students in life saving skills that included CPR and First Aid. I trained students
on lab skills that included phlebotomy and injections, professionalism and confidentiality
while demonstrating front and back office skills which included insurance products and
coding and billing. I attended training on the ICD-10. I also worked as a lab assistant to
the other instructors to keep the student teacher ratio comfortable for our students.
LA Weight Loss Centers, Kansas City, Missouri 02/2005 to 06/2006

2. Medical Tech
Performed phlebotomy and read lab results to clients interested in losing weight and
improving overall health. I traveled weekly to area centers to provide same support and
OSHA training.
Children’s Mercy Hospitals and Clinics, Kansas City, Missouri 02/2003 to 02/2005
Admissions Representative and Unit Secretary
Admitted patients to various clinics for office visits and assisted nurses in
The daily activities in the Pediatric ICU which included stocking their nurse
servers with supplies vital to the treatment of pediatric patients, transcribed orders. I
assisted the team by interacting with families and co-workers to provide support.
I also assisted the office management team by providing a manual of daily activities
in various offices in the hospital.
Saint Luke’s Hospital, Kansas City, Missouri 05/1997 to 02/2003
Unit Secretary, Medical Secretary, Medical Records Technician
In this position I transcribed orders in the Medical and Neuro-Surgical ICU. I also assisted
nurses and physicians with daily needs of patients and their families. I scheduled surgery
for various surgeons with the hospital. I also assisted with billing when the surgery
department became shorthanded. I floated to all different areas of the surgery department
and often helped in the recovery room and was ultimately trained to work in that area
permanently.
Research Psychiatric Center, Kansas City, Missouri 09/2000 to 10/2002
Unit Secretary, Mental Health Technician
In this position I transcribed physician’s orders for the child and adolescent unit which
included re-organizing the department to make it more functional and effective at the
manager’s request. I was also given the position of purchasing for the department of all
the supplies needed to function. I was also privileged to sit in on and assist with group
sessions when time permitted. I was later asked to float to the other departments in the
hospital to assist them. I also cross-trained to assist the pediatrician in H&P’s and
performed phlebotomy for history and physicals since this was part of my training.