1. ANDREA FINLEY
3401 Cavalier Xing, Lithonia, GA 30038 | | C: 404-423-0785 fandrea7@yahoo.com
Summary
Detail-oriented Human Services Professional exhibiting excellent communication, problem
solving and strategic planning skills. Passionate about helping others. Creative and resourceful
professional talented at quickly mastering new skills and processing new information.
Highlights
Excellent interpersonal skills Exceptional problem solver
Culturally-sensitive Advocate
Self-starter Patient-centered care
Detail-oriented Program development
Experience
Support Coordinator
Oct 2012 to Current
Professional Case Management Services of America, Inc.－ Atlanta, GA
Collaborated with teammembers to identify and accomplish agency objectives.Maintained a
caseload of 45-50 patients,working under strict deadlines.Conduct monthly visits to ensure
safety of the client. Monitoring care and safety of the client. Keep up-to-date, thorough and
accurate case files. Represented the agency to government,funding and field sources at
meetings and conferences.Addressed program and policy issues,developed best practices
and improved service delivery. Referred clients to partner agencies for additional services.
Determined customer eligibility for benefit programs and services. Educated clients and
families about available services and resources.Oversawthe intake process forall new
residents.Conductedneeds'assessments and referred clients to financial, medical, social and
community assistance and services.Collaborated with community leaders,organizations and
public agencies to promote the organization's community service programs. Efficiently
gathered information from families and socialservices agencies to informdevelopment of
treatment plans.
Family Advocate
Sep 2006 to Apr 2014
Proactive Management Consultant, LLC－ Atlanta, GA
Collaborated with teammembers to identify and accomplish agency objectives.Determined
customer eligibility for benefit programs and services. Educated residents and families about
available services and resources.Referred families to food banks, financial assistance
programs, employment and training support and health and immigration services.Expanded
client service offerings by securing grants and effectively networking. Collaborated closely
with treatment team to appropriately coordinate client care services.Interacted with clinical
staff and external resources such as school or community personnel. Taught clients anger
management techniques, relaxation skills, impulse control, social skills, emotional coping skills
and functional living skills. Worked with parents and teachers to implement consistent behavior
therapy techniquesat home and school.Organized treatment projects that focused on
problem solving skills and creative thinking. Referred clients to otherprograms and
community agencies to enhance treatment processes.
Case Manager
Feb 2000 to Sep 2008
Highland Rivers Behavioral Health Services－ Rome City, GA
My responsibilities- Quickly responded to crisis situations when severe mental health and
behavioral issues arose.Efficiently gathered information from families and social services

2. agencies to inform development of treatm ent plans. Documented all patient information
including service plans, treatment reports and progress notes.Conducted outreach,advocacy
and rehabilitative services for regular cases and crisis intervention. Collaborated closely with
treatment team to appropriately coordinate client care services.Interacted with clinical staff
and external resources such as school or community personnel. Taught clients anger
management techniques, relaxation skills, impulse control, social skills, emotional coping skills
and functional living skills. Consulted with psychiatrists about client medication changes, issues
with medication compliance. Referred clients to other programs and community agencies to
enhance treatment processes. Guided clients in understanding illnesses and treatment plans.
Presented case history material for review and discussion with other staff members.
Evaluated and addressed individual client needs and concerns. Maintained a caseload of 45-50
patients,working under strict deadlines.
Education
Master of Science, Human Services
2014
Argosy University－ Atlanta, GA, USA
Bachelor of Science, Human Services
2009
University of Phoenix－ Phoenix, AZ, USA
Associate of Arts, Health Care Administrative
2007
University of Phoenix－ Phoenix, AZ, USA