1. Anne Gutierrez
8359 25th
Ct.
KenoshaWI53143
Phone (262) 412-9679
Email:Peajhati@yahoo.com
I am a self-motivatedpersonwith greatcustomerservice andcomputer skills.Iama team player,andalsowork
well onmyown.I’m usedtoworkinginan environmentwhere multi-taskingisarequirement.
Experience: ConsumersCreditUnion,April of 1998 to present
PromotedtoMemberService Rep. Nov.2002
Opennewaccounts,processloans/visas/home equityapplications
Work withWord,Excel,Outlookona dailybasis
Helpsupervisorwhenmanagersare notavailable,includingclosingthe office, givingoverrides,
makingdecisionsand helpingwithcomplaints
Assistin trainingnewemployees
Provide feedbacktoimprove policiesandprocedures
Processtrusts,and powerof attorneysonnew,existing,anddeceasedaccounts
Assistcustomerswithopeningand maintainingcommercialaccounts andpersonal IRA’s
Familiarwithmultiple computersystemsandfinancial software programs
Answeringphonesandassistingcustomerswithvariousrequestsoverthe phone
Consistentlyscore well onmonitoredphonecallsandsecretshoppers
Maintainconfidentialitytoprotectcustomers’identity
Processfraud and dispute cases
Assisttellerswithendof daybalancing
Inventoryand ordersupplies
NewaccountsRep.from 2001 till 2002
Openednewaccountsandperformedmanyof the same dutiesasabove withthe exceptionof
processingloans
Tellerfrom1998 till 2001
Startedas a part time tellerinApril of 1998 as a highschool student
Answeredphones,processedtransactions,includingdepositsandwithdrawals
Promotedtofull time tellerandbecame trainerwhiletakingcollege courses
Education:
Some college classes at University of Parkside and College of Lake County.
Graduated from Zion-Benton High School, June 1999
References:Kale Taylor, Former coworker/friend, Ph: (808) 685-2575, Amy Bartel, friend, Ph: (262) 939-7606,
Victoria Ringler, (262) 948-3391 Former coworker/friend Ann Zuniga, (847) 714-4177 Former coworker/friend.
