1. 1
Hung-Yu Lin (Judy)
0221-379-719 (Mobile)
judylin51@gmail.com
Personal statement
I have had graduated in Travel & Tourism Management Diploma Level 5 and now
I am looking for a full time job. I have a wide range of experience in a variety of
areas including the hotel and accommodation sector in Australia and Taiwan. I
am seeking to combine academic achievements and work experience in a
challenging role and I am able to work using my own initiative or as part of a
team and can deal with administrative duties competently.
Work History
Worldwide Holidays, Auckland New Zealand
September 2015 - present
TravelConsultant(Fulltime job)
 Promoting and selling throughout NZ and overseatours to customers.
 Ensure attention to detail when make all bookings.
 Providingoutstanding customer service toensure customer satisfaction
 Promoting and selling P&OCruise to customers.
Kiwiana Tours, Auckland New Zealand
January 2015 – September 2015
Sale Representative(Parttimejob)
 Promoting and selling throughout NZ tours to customers.
 Ensure attention to detail when make all bookings.
 Providingoutstanding customer service toensure customer satisfaction
 Assisted with tour guiding forcustomer with foreign language
requirements( fluent in Taiwanese and Mandarin, middle intermediate
English and Korean and a beginner in Japanese)

2. 2
Fortunehiyah Hotel, Taiwan
December 2012 - January 2013
Waitress (Parttimejob)
 Providingcustomer service
 Table service
 Ensure all areas weretidy and mentioned
Southern Cross Accommodation Village, Perth WA
May 2012 - September 2012
Waitress,Kitchenhand cleaner (Fulltimejob with workingholidayvisa)
 Providingcustomer service
 Table service
 Ensure all areas weretidy and mentioned
Footprints Preston Beach Hotel, Perth WA
April 2012 –May 2011
Cleaner (Full time job with workingholidayvisa)
 cleaning self contained villas to ensure company standards were alwaysmet.
Caretaker, Caboolture QLD (Private house)
December 2011 - March 2012
Looking after care and housekeeping (Fulltime job withworking holiday visa)
7-11 Convenience Store, Taiwan
July 2008- February 2009
Job description: Shop Assistant (part time job)
I workedpart time during my summer and winter vacationin Taiwan.
 Dealing withcustomers requirements.
 Stocktaking, material managing and Cash handing.
Kang-Ning Junior College, Taiwan
September 2005- June 2009
Reservations Assistant(parttimejob)
I workedpart time during my studies in Taiwan.
 Front desk dealing with students and teachers requirements.

3. 3
Education
Crown Institute of Studies
September 2014 - August 2015
Diploma in Travel&Tourism Management - level 5 Auckland, New Zealand
This course taught the conceptsof how to operate and analyse a tourism enterprise and
gain knowledge of how to recruit the best team and analyse tourists.
Subjects included
 Analyse Customer Service and Develop strategies
 Explain and apply Strategic management concepts
 Demonstrate knowledge of concepts of supply and
demand in tourism
 Analyse the current state of and factors impacting on
the future of NZ tourism
 Market a visitor facility
 Supervise staff in the travel industry
 Plan and organise business meeting and complete
meeting administration
Crown Institute of Studies
May 2014 - September 2014
Certificate in International Travel, Tourism & Airline studies Auckland, New Zealand
This course includes the internationally-recognised IATA Foundation
Subjects included
 Amadeus
 Cabin Crew
 IATA ( IATA world geography, IATA world time zone,
Foreign exchange, domestic & international air fares
ticket, In flight services, seating and classes , Air
transport , Travel formalities , land and water transport,
Hotels, resorts and lodges, Airport facilities and aircraft
types and customer service& selling skills)

4. 4
Kang-Ning Junior colleges
September 2005 - June 2009
Bachelor of International Business Taipei, Taiwan
International business major is distinguished by an emphasis on industry skills covering
trade procedures, logistics, negotiation techniques, languages, regional understanding
and offshorebusiness strategies. These skills provide a toolkit.
Subjects included
 Academic Economics
 Academic Statistics
 Academic Accounting
 Business Marketing
 Presenting Business marketing
Interests and hobbies
Travel is a passion of mine and I have been lucky enough to visit Los Angeles,
Philippines, Japan, Korea, Australia (Sydney, Melbourne, Brisbane and Perth), I
like to take photos and chat to locals shopping during these visits. I am fluent in
Taiwanese and Mandarin, middle intermediate English and Korean and I am a
beginner in Japanese. I also like to read novels and watch movies.
Referees
Catherine Kirk
Mobile: 02102703611
E-mail: info@kiwianatours.com
Sharon Bartlett, Tutor, Crown Institute of Studies, Auckland
Phone: 09 357 3161
Mobile: 09 357 3166
E-mail: teamtalk@crown.ac.nz