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Performance Management
Systems
 An amalgamated system of associating business goals
with Key Result Areas (KRAs) of Leaders.
 Converses business goals and strategies.
 Addresses total management within the organization.
 Encourages continuous learning and development.
 Involves critical thinking.
Introduction
Performance
Management
System Process
 Maximum revenue generation with minimum costs.
 Promoting effective communications within the
department as well as with other departments.
 Targeting on the potential customers and making
attractive offers available.
 Build a culture of honesty and trust.
Goal Setting- A prominent activity
for every business
 Management tools used to enhance performance and
achieve desired results.
 Aims at improving current and future performances.
 Used to evaluate performance of projects,
organizations and employees.
 Establishes relations between the older, current and
impending actions.
Monitoring and Evaluation
 Performance of the secondee employee monitored.
 Compliance with the KPIs as discussed with the
secondee employee.
 Financial profitability during secondee employee’s
tenure.
 Ability of the secondee employee in maintaining
efficient Customer relationships.
 No training sessions took place.
Monitoring
 Revenue is lesser than expected.
 Disengaged employees.
 Low self-confidence and optimism amongst the
employees.
 Inability to attract new and retain the existing talent.
 An environment of chaos and confusion.
 Irresponsibility on the part of the management.
Evaluation
 A process of exchange of information between
employees and the managers.
 Negative environment in the organization.
 No Rewards and recognition resulted in
disengagement.
 Inability of the employees to understand their roles
and responsibilities.
Performance Feedback
Performance Feedback contd.
Formal Feedback
 Requires proper record
and documentation.
 Flow through defined
channels.
 Time consuming.
 Secrecy of information is
maintained.
Informal Feedback
 No documentation is
done.
 Faster way of
communicating feedback.
 Saves time.
 Threatens secrecy of
information.
 Assessing continuous performance firmly.
 Translating strategy into clear and measurable results.
 Planning eloquent performance measures.
 Taking charge from the stakeholders.
 Implementing measures and keeping a record the data in detail.
 Maintaining useful performance reports.
 Assessing the gaps between the actual and desired
performance.
 Improving business processes to meet performance targets.
Performance measurement
processes
 Appraisals improve performance.
 Helps in assessing the training and development
need.
 Helps in career and succession planning.
 Formal and informal feedback sessions should be
conducted.
 Performance interviews once in a quarter should be
piloted.
 Ethical appraisal system should be formulated.
Performance appraisals
 Records- evidence of functioning and policies of an
organization.
 Documents- structured or unstructured data accessed
by people of an organization.
 Accumulate accurate, behavioral and consistent
information.
 Only job related information to be record.
 Both positive and negative performance is to be
documented.
Records and Documentation
 Consistency in documentation, communication and
actions.
 A standard format should be made and used for each
employee.
 Recording of facts based on actual performance.
 No data should be stored on hunch.
 Record direct observation of an employee.
Records and Documentation contd.
 Individual information is collected and recorded.
 Quantity, quality and timeliness of the data is
measured.
 KPIs of employees are stated clearly.
 Inter as well as intra organizational measures are
accounted.
Performance Measurement System
Key Results Areas
Plan
Monitor
Review and
Evaluate
 Plan- Sustaining amiable inter and
intra departmental relations.
Regular training sessions.
High employee engagement rate.
 Monitor- No training sessions
conducted.
Disengaged employees.
No Reward & recognition program.
 Review and Evaluate- Non-
compliance with the agreed rubrics.
Succession planning is required.
Ensuring regular training sessions.

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Performance Management Systems- MakeMyAssignments.com

  • 2.  An amalgamated system of associating business goals with Key Result Areas (KRAs) of Leaders.  Converses business goals and strategies.  Addresses total management within the organization.  Encourages continuous learning and development.  Involves critical thinking. Introduction
  • 4.  Maximum revenue generation with minimum costs.  Promoting effective communications within the department as well as with other departments.  Targeting on the potential customers and making attractive offers available.  Build a culture of honesty and trust. Goal Setting- A prominent activity for every business
  • 5.  Management tools used to enhance performance and achieve desired results.  Aims at improving current and future performances.  Used to evaluate performance of projects, organizations and employees.  Establishes relations between the older, current and impending actions. Monitoring and Evaluation
  • 6.  Performance of the secondee employee monitored.  Compliance with the KPIs as discussed with the secondee employee.  Financial profitability during secondee employee’s tenure.  Ability of the secondee employee in maintaining efficient Customer relationships.  No training sessions took place. Monitoring
  • 7.  Revenue is lesser than expected.  Disengaged employees.  Low self-confidence and optimism amongst the employees.  Inability to attract new and retain the existing talent.  An environment of chaos and confusion.  Irresponsibility on the part of the management. Evaluation
  • 8.  A process of exchange of information between employees and the managers.  Negative environment in the organization.  No Rewards and recognition resulted in disengagement.  Inability of the employees to understand their roles and responsibilities. Performance Feedback
  • 9. Performance Feedback contd. Formal Feedback  Requires proper record and documentation.  Flow through defined channels.  Time consuming.  Secrecy of information is maintained. Informal Feedback  No documentation is done.  Faster way of communicating feedback.  Saves time.  Threatens secrecy of information.
  • 10.  Assessing continuous performance firmly.  Translating strategy into clear and measurable results.  Planning eloquent performance measures.  Taking charge from the stakeholders.  Implementing measures and keeping a record the data in detail.  Maintaining useful performance reports.  Assessing the gaps between the actual and desired performance.  Improving business processes to meet performance targets. Performance measurement processes
  • 11.  Appraisals improve performance.  Helps in assessing the training and development need.  Helps in career and succession planning.  Formal and informal feedback sessions should be conducted.  Performance interviews once in a quarter should be piloted.  Ethical appraisal system should be formulated. Performance appraisals
  • 12.  Records- evidence of functioning and policies of an organization.  Documents- structured or unstructured data accessed by people of an organization.  Accumulate accurate, behavioral and consistent information.  Only job related information to be record.  Both positive and negative performance is to be documented. Records and Documentation
  • 13.  Consistency in documentation, communication and actions.  A standard format should be made and used for each employee.  Recording of facts based on actual performance.  No data should be stored on hunch.  Record direct observation of an employee. Records and Documentation contd.
  • 14.  Individual information is collected and recorded.  Quantity, quality and timeliness of the data is measured.  KPIs of employees are stated clearly.  Inter as well as intra organizational measures are accounted. Performance Measurement System
  • 15. Key Results Areas Plan Monitor Review and Evaluate  Plan- Sustaining amiable inter and intra departmental relations. Regular training sessions. High employee engagement rate.  Monitor- No training sessions conducted. Disengaged employees. No Reward & recognition program.  Review and Evaluate- Non- compliance with the agreed rubrics. Succession planning is required. Ensuring regular training sessions.