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2. An amalgamated system of associating business goals
with Key Result Areas (KRAs) of Leaders.
Converses business goals and strategies.
Addresses total management within the organization.
Encourages continuous learning and development.
Involves critical thinking.
Introduction
4. Maximum revenue generation with minimum costs.
Promoting effective communications within the
department as well as with other departments.
Targeting on the potential customers and making
attractive offers available.
Build a culture of honesty and trust.
Goal Setting- A prominent activity
for every business
5. Management tools used to enhance performance and
achieve desired results.
Aims at improving current and future performances.
Used to evaluate performance of projects,
organizations and employees.
Establishes relations between the older, current and
impending actions.
Monitoring and Evaluation
6. Performance of the secondee employee monitored.
Compliance with the KPIs as discussed with the
secondee employee.
Financial profitability during secondee employee’s
tenure.
Ability of the secondee employee in maintaining
efficient Customer relationships.
No training sessions took place.
Monitoring
7. Revenue is lesser than expected.
Disengaged employees.
Low self-confidence and optimism amongst the
employees.
Inability to attract new and retain the existing talent.
An environment of chaos and confusion.
Irresponsibility on the part of the management.
Evaluation
8. A process of exchange of information between
employees and the managers.
Negative environment in the organization.
No Rewards and recognition resulted in
disengagement.
Inability of the employees to understand their roles
and responsibilities.
Performance Feedback
9. Performance Feedback contd.
Formal Feedback
Requires proper record
and documentation.
Flow through defined
channels.
Time consuming.
Secrecy of information is
maintained.
Informal Feedback
No documentation is
done.
Faster way of
communicating feedback.
Saves time.
Threatens secrecy of
information.
10. Assessing continuous performance firmly.
Translating strategy into clear and measurable results.
Planning eloquent performance measures.
Taking charge from the stakeholders.
Implementing measures and keeping a record the data in detail.
Maintaining useful performance reports.
Assessing the gaps between the actual and desired
performance.
Improving business processes to meet performance targets.
Performance measurement
processes
11. Appraisals improve performance.
Helps in assessing the training and development
need.
Helps in career and succession planning.
Formal and informal feedback sessions should be
conducted.
Performance interviews once in a quarter should be
piloted.
Ethical appraisal system should be formulated.
Performance appraisals
12. Records- evidence of functioning and policies of an
organization.
Documents- structured or unstructured data accessed
by people of an organization.
Accumulate accurate, behavioral and consistent
information.
Only job related information to be record.
Both positive and negative performance is to be
documented.
Records and Documentation
13. Consistency in documentation, communication and
actions.
A standard format should be made and used for each
employee.
Recording of facts based on actual performance.
No data should be stored on hunch.
Record direct observation of an employee.
Records and Documentation contd.
14. Individual information is collected and recorded.
Quantity, quality and timeliness of the data is
measured.
KPIs of employees are stated clearly.
Inter as well as intra organizational measures are
accounted.
Performance Measurement System
15. Key Results Areas
Plan
Monitor
Review and
Evaluate
Plan- Sustaining amiable inter and
intra departmental relations.
Regular training sessions.
High employee engagement rate.
Monitor- No training sessions
conducted.
Disengaged employees.
No Reward & recognition program.
Review and Evaluate- Non-
compliance with the agreed rubrics.
Succession planning is required.
Ensuring regular training sessions.