Muhammad Ejaz is seeking a position that allows him to utilize his skills and talents to meet organizational goals. He has over 5 years of experience in banking operations, customer service, administration and training. Most recently, he worked as an Operations Officer for United Bank Ltd, where he handled transactions, queries, foreign currency deals and daily clearing activities. Prior to that, he was a Master Trainer at United Bank Ltd where he successfully implemented a new core banking system in over 350 branches across Pakistan, providing training and support. Ejaz has an MBA in Human Resource Management and a Bachelor's degree in Computer Science. He is proficient in Oracle Financials and banking applications and seeks to contribute his problem solving, communication and customer

1. Muhammad Ejaz
Email: ejazishere@gmail.com
Mobile: +971-0569691242
To work in pragmatic way in an organization where I can show my talent and enhance my
skills to meet company goals and objective with full integrity and zest.
Experience
 5 years of experience in Implementation of Banking Application, Training & Backup Support &
Banking Operations.
 Extensive experience in customer service, administration, training & development.
 Experience in liaising with customers and department.
 Proven management experience of teams aiming at building capability through motivating, developing
and supporting others.
United Bank Ltd.
Operations Officer - (CSR) (Apr 2013 - Jul
2015)
 Handle transactions and answer customer queries.
 Salary posting of Govt employees.
 Handle All Foreign Currency transactions like OFTT, IFTT, FOBC and all local transfer
transactions.
 Handle daily Cheque Clearing (local clearing, Intercity, OBC).
 Assist in branch administrative work.
 Decipher customer needs and offer the best solutions based on proper bank policies.
 Effectively communicate ideas, suggestions and answers.
 Refer customers to people who specialize with the type of problem or query they present.
 Offer upgrades and new banking services or products.
 Compile reports on overall customer satisfaction.
 Maintain a balance between company policies and customer benefit in decision making.
Handle issues in the best interest of both customer and company.
United Bank Ltd.
Master Trainer (Financial App Implementer) (Oct 2010 –
Mar 2013)
 Successfully Implemented new Core Banking System SYMBOLS CBS (SunGard Product) in more
than 350 branches in 3 years across the country.
 Provides guideline and training of SYMBOLS (Banking Application) to branch staff.
 Clearing all exceptions for successful and smooth migration/implementation to SYMBOLS.
 Provides help and support after successful branch migration/implementation to SYMBOLS.
 Provide backup support to new implemented branches.
Education
M.B.A (Human Resource Management)
PIMSAT, Islamabad, Pakistan…………………………………………………….............................. (2009-2010)
Bachelor of Science (Computer Science)
University of Newport Karachi, Pakistan.......................................................................................... (2002-2006)

2. TRAININGS:
Financial Module from Oranet Islamabad: (Jan 2015-May 2015)
 Oracle Essentials.
 Oracle General Ledger Management.
 Oracle Accounts Payable.
 Oracle Accounts Receivables.
 Oracle Cash Management.(Basic)
 Oracle Fixed Asset Management.(Basic)
Certifications:
 OSHA Certified(Occupational Safety And Health Administration)
 Training "Communication Skills"
 First Aid Course
Technical Skills
 Working Knowledge of Oracle EBS R12 (Financial Module)
 Complete knowledge of Banking & Banking Applications.
 Windows XP, Vista & Window 7 & 8 Installation.
 Working Knowledge of Microsoft Office 2003-2013.
 Creating and Maintaining accounts in Excel, Peachtree and Oracle Financials R12.
 Internet Browsing.
 Software Installation.
PERSONAL ATTRIBUTES
 Good problem solving and troubleshooting skills.
 Ability to follow instructions and procedures up to the tiniest detail.
 Keen eye for detail and the drive to serve satisfactorily.
 Good communication skills.
 Enjoy public contact.
 Able to work well under pressure.
 Flexibility and ability to multi-task.
 Always focus on quality.
 Resolving Conflict, Analyzing Information , Multi-tasking and good documentation skills
Personal Details
 Date of Birth September 22, 1982
 Marital Status Single
 Nationality Pakistani
 Passport No AM1514832