1. Ashish Tiwari
Email: aashish.rbs@gmail.com ; tiwari.aashish@outlook.com Mobile: +91 7760119680
Objective
Looking for an entry into a world class, highly professional organization where I can carve a niche for myself and use my
experience to effectively deliver towards contributing to the organization's target & aspirations.
Professional Summary
 Result-driven professional with more than 5.6 years of professional experience in Server Administration and
Technical Support / Service in IT industry.
 Presently associated with IBM India Pvt. Ltd. as Senior Operations Professional.
 Providing L3 level support
 Microsoft Certified IT Professional for Exchange 2010.
 Worked as Technical Lead.
 B.E. in Computer Science Engineering.
 Proficient in providing technology support and training to customer support engineers in 24/7 environment.
 An effective communicator with strong team management, analytical and problem-solving skills. Experience of
working in cross-cultural and multi-lingual environment.
Technical Competencies:
 Knowledge in installing and configuring Exchange 2010 and 2013.
 Understanding of Exchange 2010 and Exchange 2013 architecture and design in production environment.
 Knowledge in administering and managing Exchange 2010, Exchange 2013 and Office 365 environment.
 Knowledge of high availability features in Exchange 2010.
 Working knowledge on Exchange 2007 and Microsoft OCS 2007 R2.
 Working knowledge on Anti-Spam Engines such as Send Mail and Proof Point.
 Worked on Trend Scan Mail and AirWatch.
 Knowledge of Windows Server NT4//2003/2008 Administration.
 Knowledge of Active Directory, DNS and DHCP.
 Deep knowledge of Exchange Online i.e. Office365.
 Deep knowledge of Directory Synchronization tool for Exchange Online.
 Devising strategies for Disaster Recovery Management, including planning and designing servers for backup and
recovery of server / database information.
 Good in Scripting and PowerShell commands.
 Knowledge on tools like ADModify.net, ESEUTIL, PERFOM, NTBackup, NTDSUtil etc.
 Working knowledge in Networking, Hyper-V and Lync.
 Expert in troubleshooting Outlook 2007, 2010 and 2013.
 Awareness on ITIL.
 Knowledge on server monitoring and report generation.
Experience
1. Company : IBM India Pvt Ltd.
Designation : Senior Operations Professional
Period : April 2015 to Present
My Roles and Responsibilities:
 Management and Administration of Exchange 2010. Managing 200+ Exchange Servers and 1 lakh+ mailboxes.

2.  Maintaining high availability of Exchange servers including DAG and CAS Array.
Mailbox creation, Permissions, Patching, Server Maintenance, Migrations, Server Monitoring etc. Troubleshooting all
issues related to Exchange Servers in the organization maintaining 100% uptime
2. Company : NTT Data Global Delivery Services.
Designation : Senior Technical Executive
Client : Morgan Stanley
Period : July 2013 – April 2015
My Roles and Responsibilities:
 Management and Administration of Exchange 2007, Exchange 2010 and Lync 2013 servers.
 Managing more than 90 thousands mailboxes and 150 Exchange servers.
 Maintaining high availability of Exchange servers including DAG and CAS Array.
 Mailbox creation, Permissions, Patching, Server Maintenance, Migrations, Server Monitoring etc.
 Troubleshooting all issues related to Exchange Servers in the organization maintaining 100% uptime.
 Troubleshooting with end users and client's issues related to Exchange and Outlook.
 Handling escalations, outages, providing training and creating knowledge base.
3. Company : Microsoft India Pvt Ltd
Designation : Senior Associate.
Payroll : Wipro Ltd.
Period : February 2012 - July 2013.
My Roles and Responsibilities:
 Providing voice and E-mail administrative support to Microsoft's global clients.
 Working on Exchange 2010 and Microsoft's Office 365 product which is a suite of Exchange Online, Lync Online,
and SharePoint Online.
 Troubleshooting Issues with Cloud servers, Connectivity (Network), and End user applications issues.
 Management and Administration of Exchange 2007, Exchange 2010 and Active Directory.
 Migration of mailboxes.
 Troubleshooting Hybrid Rich co-existence issues between on-premise and cloud servers.
 Troubleshooting issues with Outlook client, Outlook Web Access, Outlook Performance issues.
 Troubleshooting issues with PowerShell.
 Troubleshooting issues with Active Directory Synchronization with Office 365.
 Troubleshooting issues with migration of mailboxes from on-premise to cloud.
 Troubleshooting issues with IMAP/Cutover/Stage migration.
 Handling incident management/problem management.
 Taking ownership of cases, documenting them and drive them towards closure.
4. Company : Emobi Technologies Pvt Ltd
Designation : Associate Engineer- Trainee
Period : October 2010 - February 2012.
Location : New Delhi.
My Roles and Responsibilities:
 Maintaining Server Reports to upkeep SLA's and administering Microsoft Windows 2008, 2003 server.
 Maintaining Server Monitoring Reports to Upkeep IT Infrastructure.
 Maintaining Weekly Reports to Ensure 100% Service Delivery & SLA Targets.
 Troubleshooting desktop related issues.
 Monitor and Administer Windows 2003 server.
 Creation and Management of mailboxes on Exchange 2007 Server.
 Implementing and supporting Microsoft Active Directory infrastructure.
 Monitoring Active Directory Issues and Company's DNS related issues.
 Installation and Configuration of software.
 Assigning Security Permissions and Group Policy and User ID Management.
Certification and Training:
 Cleared NASSCOM in November, 2011.

3.  Microsoft Exchange Certification - 70 662
 Two months training on Remote Infrastructure Management (RIM) from Edista Testing Institute, Bangalore.
 Exchange 2010 training completed in Wipro Ltd
 Exchange 2013 training completed in IBM India Pvt Ltd
 Windows Active Directory and Office365 training completed in NTMS, Mumbai.
Education Qualifications:
 B.E. in Computer Science from Uttar Pradesh Technical University.
 12th
from CBSE Board.
 10th
from CBSE Board.
Technical Summary:
Operating Systems : Windows 98/XP and 7.
Web Technologies : HTML and Java.
Email Clients : Microsoft Office Outlook.
Database : Microsoft Excess, SQL.
Personal Details:
Date of Birth: 30th
–August- 1986
Passport Number: N1329140
Nationality: Indian
Languages: Hindi, English
Place:
Date: Ashish Tiwari