TechEd Israel 2010 - System Center Service Manager 2010
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Service Manager 2010 is the newest System Center family member, announced just half a year ago. One of my Tech-Ed sessions this year is about integrating Service Manager with products like integrating with Forefront Identity Manager (FIM) to handle user provisioning, integrating with SCCM to handle Self-Service software distribution, integrating with Opalis to create a whole set of virtual server etc. One of the session highlight is how Service Manager integrate with Provance IT Management solution in order to offer a complete Asset Management solution.
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TechEd Israel 2010 - System Center Service Manager 2010
- 1. System Center Service Manager 2010 Amit Gatenyo Infrastructure & Security Manager, Dario Regional Specialist – Windows Server & Security, Microsoft 054-2492499 Amit.g@dario.co.il
- 2. Tom
- 3. Session Objectives and Takeaways Session Objectives: – Service Manager – Extending the value of System Center Suite – Demos – Service Manager in action Key Takeaways: – Service Manager is an integrated platform with rich set of built in solutions – Service Manager as a platform enables partners and customers to extend their knowledge and processes
- 4. Service Manager: The Power Is in the Integration Portal Forms Data Warehouse Workflows Configuration Management DB WorkItems ConfigurationItems Knowledge ProblemChange Incident Asset Compliance & Risk
- 5. Our Demos for Today Integrated CMDB Incident Management & Problem Management Identity Management with Opalis Asset Management with Provance
- 7. Configuration Data Supports Service Desk ConfigMgr Connector Computer Data HW and SW Inventory DCM, SW Updates End User’s Computer User Data Contact Info Organization End User CI Data AD User Windows Computer Configuration Manager Active Directory Domain Controller Helpdesk Analyst Incident about End User’s Computer Service Manager
- 8. DemoIncident Management & Problem Management
- 9. Incident Management Process Data Center Alerts SOURCES RECORD QUEUES TRIAGE RESOLUTION ESCALATION CLOSURE CLASSIFICATION ROUTING
- 10. DemoIdentity Management with Opalis
- 11. FIM Integration
- 12. DemoAsset Management with Provance
- 13. Provance IT Asset Management Pack IT Asset Life Cycle Management Software Management License Compliance Contract Management Enhanced IT Service Management PROCESS MANAGEMENT PACK FOR MICROSOFT SYSTEM CENTER SERVICE MANAGER
- 14. Provance Resources www.Provance.com – Free evaluation download – White paper community.Provance.com – Software downloads – Documentation – Forums and blogs – Sample data and demonstration guide – Ask questions and submit your feedback!
- 15. Summary Integrated CMDB Incident Management & Problem Management Identity Management with Opalis Asset Management with Provance
- 16. Call To Action & Resources Dario Blog – Service Manager Evaluate & Deploy Service Manager 2010 – Download Evaluation Version Get Involved in the Community – Blog – Forum
- 17. Take your Tech Ed Higher How to maximize your Knowledge and Experience “Best of Tech-Ed” sessions at “Infrastructure & Management User Group” – first one is 14.12 @ 17:30, for more session dates join the LinkedIn group Hands on Labs - Floor -1, Dan, Mon 8-17:30, Tue 8:15- 13:30
- 19. Amit Gatenyo Infrastructure & Security Manager, Dario Regional Specialist – Windows Server & Security, Microsoft 054-2492499 Amit.g@dario.co.il
Editor's Notes
- לפני שאנחנו מתחילים, אתם יכולים רגע להסביר לי מה אתם עושים פה?לא ברצינות, איך התעוררתם?
- עזבו איך אתם התעוררתם, תגידו לי אתם, לאור העובדה שנולד לי ילד לפני חצי שנה, מגיע לי גם בטקאד לקום באמצע הלילה?
- SM נבנה על בסיס מודל ITILי ומטפל בחלק מהנושאים בהם ITIL מתמקדלדוגמא, Change Management, Incident Management וכו'כל התהליכים, הידע וההגדרות נשמרים ב-CMDB מרכזי אשר שואב מידע משאר כלי ה-SC שיש בסביבה
- חיבור ל-SCCM כדי לקבל את כל המידע על המחשבחיבור ל-AD כדי לקבל את כל המידע על המשתמשקישור המידע הזה ב-SM כדי לייעל טיפול בתקלות
- התרעות ממקורות שונים (SCOM, משתמש א', משתמש ב')איחוד מספר התרעות ל- Problemמיפוי תהליך הטיפול ובדיקתו
- # In the Create class window, input contoso.createaccount (Activity as base class)# In the contoso.createaccount pane, delete the default Property_16 property# Create the properties First,Last, Department, OpalisInfo# Select the Department property and then in the details pane change data type to list# In the Select a list window, click Create List… and input Departments# In the Management Pack Explorer pane, right-click Forms and select Create# In the Base Class window, select contoso.createaccount# In the Create form window, CreateAccountForm as internal name# Save your new MP# Switch to the Service Manager 2010 console and import it into Service Manager 2010# Navigate to Library/Lists and populate the Department list# Navigate to Library/Templates and click “Create Template” in the tasks pane# In the Create Template window, input “Create Account” as Name and Description, select “contoso.createaccount” as class. Click OK# In the “Form Host” window, click OK to save# Click “Create Template” in the tasks pane again# Input “New User Account” as name, select “Change Request” as class. Click Ok# In the “form host” window, change area, priority and risk to suitable value# Click the Activities tab# On the Activities tab click Add, add the “Create Account” activity and click OK and save the new template.
- אם נדרשות יכולות IDM מתקדמות, ניתן גם להתחבר ל-FIMלא משנה אם המשתמש עובד מול ה-SM (פורטל או HD) או דרך FIM, התהליך זהה (Change Request וכו')
- אוקיי, עכשיו בואו נראה איך לוקחים את SM עוד צעד קדימה והופכים אותו לפתרון Asset מלאAll Hardware AssetsTasks – Retire, Remove, SwapFinancial Tab (Talk about Cost Events to calc TCO)Related Items – Add a user under Configuration ItemsAll Incident – Open Broken ComputerClick “View Affected Hardware Assets”Software Asset -> Software Catalog - Software TitlesCreate Incident to request removal of iTunesCreate Change Reuest to request changing Ultimate to ProfessionalOpen Core CAL and Assign license to users
- למען הגילוי הנאות, דריו מייצגת את Provance בארץ, אבל לא בגלל זה אני מראה לכם את הפתרון שלהםאני מראה אותו מפני שיכולת ה-Asset של SM היא Provance
- להתחיל עם "אין לי ספק" + המסר המרכזילחזור על "אין לי ספק" אך הפעם בהשלכה על הקהל "שאתם..." ואז להוסיף"ולכן" ואת החלק של מה צריך לעשות.בסוף הסיום הוא עם התועלות ומילות קישור של "גם" (לדוגמא – "גם יחסוך לארגון שלכם" "גם יימצב אתכם כמי שהביאו פתרון טוב" וכו'