1. AMELIA BREWER
Las Vegas, NV
702-525-2271 ameliamb219@cox.net
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Objective
To consistently contribute to overall company goals by providing quality customer service to both
internal and external customers. To be supportive of management and co-workers and continuously
developing personal skills to meet those objectives.
Employment Experience
Credit One Bank,Las Vegas, NV January 2015 – Present
Customer Service - Fraud Case Investigator
 Investigate fraud claims initiated by customers on their credit card accounts according to department
and company policy
 Review all correspondence forwarded to fraud department
 Retrieve voicemail related to fraud cases and return calls to customer
 Accurately document, research, and resolve customer service issues
 Process monetary and non-monetary adjustments on cardholder accounts when necessary
 Work with internal banking systems such as CAS, FDR, and First Track
 Update credit bureau reports on cardholder accounts when necessary
Bellagio,Las Vegas,NV July 2014 – January 2015
Inventory Control Clerk
 Prep, batch and scan paperwork to Shared Services for vendor invoice payment
 Assists with periodic physical inventory counts of various warehouses
 Perform random periodic physicalchecksof filled warehouse requisitions to verify the accuracy ofthe order
 Assists with data entry and distribution of the Food & Beverage Revenue & Cost Summary Reports
 Perform assigned tasks and meet established deadlines
 Perform other job related duties as assigned
Citibank, Las Vegas, NV
Lead Procurement & Inventory Analyst September 2008 – May 2014
 Prepare monthly financial reports for management related to obsolescence cost
 Reconcile inventory receipts and approve invoices
 Input orders, reconcile and pay invoices using the Procure to Pay system (P2P)
 Monitor inventory levels and generate purchase orders for over 300 items
 Support internal business partners and external vendors with design and material needs
 Liaison for external vendors
 Perform Quarterly Risk Control Self-Assessment testing

2. Product Support Liaison April2002 – September 2008
 Audit, balance, interpret, investigate and research complex data and information related to payment
processing, to include reconciliation of accounts through general ledger entries
 Interact with externalcustomers to research,investigate,processand disseminate or explain information for
Citibank Mortgage, Sears Convenience Check and Home Depot portfolios
 Interact with financial institutions, such as FederalReserve Bank,commercialbusinesses,and individual
customers to research and issue resolution
 Attend weekly management conference calls and meetings to provide systematic status reports.
 First point of contact for resolution of presidential-level payment issues
 Train employees on new systems and new hires on existing systems
 Maintain and update procedures manual
Investigator March 1998 – April 2002
 Investigation and resolution of internaland externalpaymentissues originated from the FederalReserve or
other financialinstitutions,to include encoding error,missing items,return items and incoming collections.
 Cash letter and photo retrieval
 Data entryandqualityassuranceofprocessedpaymentsusingvariousapplicationsonthe Rumba Mainframe
Education
George Washington High School, Los Angeles, CA
San Diego State University, San Diego, CA
University of Phoenix – Online course
Personal Skills:Written and oral communication, Time management, Self-managed, Interpersonal,
Independent, Reliable and Self-starter, Detail oriented
Competencies: MS Word, MS Excel, 10 Key, Basic accounting, typing and keyboarding
Database Proficiency:PIM (Payments Inventory Management System), FDR (First Data Resources
System), Rumba Mainframe, First Disputes, IPS (Integrated Payment systems), CMI (Citi Mortgage
System), SAP (Systems Applications and Products), Custom Point, Hi Jump, Atlantic Decisions, Stratton
Warren,FileNet