Amelia Brewer is seeking a position that allows her to contribute to company goals through providing quality customer service and developing her skills. She has over 15 years of experience in customer service and operations roles in banking and hospitality. Her background includes investigating fraud claims, reconciling accounts, managing inventory, and training employees. She is proficient in various databases and systems and has strong communication, problem-solving, and organizational skills.
Topics covered are how to conform to the legal and ethical requirements of credit investigations, the difference between direct and indirect credit investigations, how to gather information, etc.
Topics covered are how to conform to the legal and ethical requirements of credit investigations, the difference between direct and indirect credit investigations, how to gather information, etc.
• Accounts Payables invoice processor utilizing Quickbooks Accounting Software.
• Member Services: Answers inbound calls from members, takes control of each call and by identifying the nature of the call, performs research, and places outbound calls to vendors to obtain necessary information to resolves members issue.
• Master’s proficiency and demonstrates a capacity for intense multi-tasking while answering member/vendor calls, placing outbound calls to resolve the nature of the calls, answering emails in Microsoft Outlook, and processes Purchase orders in Quickbooks, when needed.
• Resolves order shipping errors by clarifying the member’s complaint and determining course of action. Reports error to vendor and requests RMA for incorrect item to be returned and correct item to be shipped. Explains the best solution to solve member’s problem. Expedites correction or adjustment and follows up to ensure resolution.
• Processes up to 100 invoices on a daily basis for Accounts Payables. Maintains accuracy.
• Maintains invoice filing and prepares for shipment to warehouse for storage.
Analytical and skilled Financial Professional with a solid and progressive career providing core support financial functions to organizations.
Expertise in the analysis of financial data, tracking financial performance, operational reporting, and data control.
Adept at compiling and analyzing financial information, generating financial reports and documents, leading teams, and providing exceptional customer service.
Ability to analyze, draft, and process contract lease agreements.
Skilled at interpreting, applying, explaining, and ensuring full compliance with complex rules, regulations, and ordinances.
Recognized for evaluating general and financial accounting practices and procedures for efficiency, effectiveness, and accurateness and resolve procedure deficiencies.
1. AMELIA BREWER
Las Vegas, NV
702-525-2271 ameliamb219@cox.net
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Objective
To consistently contribute to overall company goals by providing quality customer service to both
internal and external customers. To be supportive of management and co-workers and continuously
developing personal skills to meet those objectives.
Employment Experience
Credit One Bank,Las Vegas, NV January 2015 – Present
Customer Service - Fraud Case Investigator
Investigate fraud claims initiated by customers on their credit card accounts according to department
and company policy
Review all correspondence forwarded to fraud department
Retrieve voicemail related to fraud cases and return calls to customer
Accurately document, research, and resolve customer service issues
Process monetary and non-monetary adjustments on cardholder accounts when necessary
Work with internal banking systems such as CAS, FDR, and First Track
Update credit bureau reports on cardholder accounts when necessary
Bellagio,Las Vegas,NV July 2014 – January 2015
Inventory Control Clerk
Prep, batch and scan paperwork to Shared Services for vendor invoice payment
Assists with periodic physical inventory counts of various warehouses
Perform random periodic physicalchecksof filled warehouse requisitions to verify the accuracy ofthe order
Assists with data entry and distribution of the Food & Beverage Revenue & Cost Summary Reports
Perform assigned tasks and meet established deadlines
Perform other job related duties as assigned
Citibank, Las Vegas, NV
Lead Procurement & Inventory Analyst September 2008 – May 2014
Prepare monthly financial reports for management related to obsolescence cost
Reconcile inventory receipts and approve invoices
Input orders, reconcile and pay invoices using the Procure to Pay system (P2P)
Monitor inventory levels and generate purchase orders for over 300 items
Support internal business partners and external vendors with design and material needs
Liaison for external vendors
Perform Quarterly Risk Control Self-Assessment testing
2. Product Support Liaison April2002 – September 2008
Audit, balance, interpret, investigate and research complex data and information related to payment
processing, to include reconciliation of accounts through general ledger entries
Interact with externalcustomers to research,investigate,processand disseminate or explain information for
Citibank Mortgage, Sears Convenience Check and Home Depot portfolios
Interact with financial institutions, such as FederalReserve Bank,commercialbusinesses,and individual
customers to research and issue resolution
Attend weekly management conference calls and meetings to provide systematic status reports.
First point of contact for resolution of presidential-level payment issues
Train employees on new systems and new hires on existing systems
Maintain and update procedures manual
Investigator March 1998 – April 2002
Investigation and resolution of internaland externalpaymentissues originated from the FederalReserve or
other financialinstitutions,to include encoding error,missing items,return items and incoming collections.
Cash letter and photo retrieval
Data entryandqualityassuranceofprocessedpaymentsusingvariousapplicationsonthe Rumba Mainframe
Education
George Washington High School, Los Angeles, CA
San Diego State University, San Diego, CA
University of Phoenix – Online course
Personal Skills:Written and oral communication, Time management, Self-managed, Interpersonal,
Independent, Reliable and Self-starter, Detail oriented
Competencies: MS Word, MS Excel, 10 Key, Basic accounting, typing and keyboarding
Database Proficiency:PIM (Payments Inventory Management System), FDR (First Data Resources
System), Rumba Mainframe, First Disputes, IPS (Integrated Payment systems), CMI (Citi Mortgage
System), SAP (Systems Applications and Products), Custom Point, Hi Jump, Atlantic Decisions, Stratton
Warren,FileNet