1. Tyler D. Petrides tyler.petrides@temple.edu
2217N 18th
St, Apt.1 | Philadelphia | PA | 19132 | tel: 570.216.6012
EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA
Bachelor of Business Administration, Graduation: December 2016
Number of Remaining Courses: 1
Major: Management Information Systems
GPA: 3.27 | Dean’s List, spring 2013, fall 2013
ACTIVITIES:
Member of Association of Information Systems Spring 2015
Member of Institute of Management Accountants fall 2013, spring 2014, fall 2014
EXPERIENCE:
Drucker & Scaccetti, Philadelphia, PA
Help Desk Technician Intern August 2016-Present
• Provide support through Sysaid ticketing system to users working on Windows 7 and
10 operating systems running Microsoft Office 2007.
• Mange Active Directory and group policy updates.
• Setup new user PCs, which includes installing software and installing the system into
the appropriate desktop location.
• Monitor print server remotely to keep down time at a minimum.
Captorra LLC, Philadelphia, PA
Support Specialist May 2016- June 2016
• Set up new client CRM systems, including adding users and customizing dialogs and
workflows to meet specific client needs.
• Handled technical issues that arose for the client, including any occurrence of system
malfunction.
• Learned the operations of many areas within Microsoft Dynamic CRM 2011 & 2015.
• Trained new employees on CRM technical support.
ReminderMedia, King of Prussia, PA
Sr. Intern- Sales Support and Operations January – May 2016
Jr. Intern- Business Development August-December 2015
• Worked collaboratively with a team of 5 employees, preparing, updating and
analyzing data related to potential customers to help create leverage they can use
within the CRM.
• Collected and added 2700 contacts to the CRM, which generated $13,452 in the fall
of 2015.
• Gathered data for potential manager presentation opportunities through gather sales
data phone calls.
SKILLS:
• Technical Support, MySQL, Data collection, Data Analysis, Google Analytics,
SAS/Enterprise Miner Java, Microsoft Word, Excel, Outlook, SharePoint, Microsoft
Dynamic CRM 2011 & 2015, PHP, HTML, VMware, SAP, DreamWorks,
WordPress, CSS, NetBeans IDE
• Communication, time management.

2. • Computer assembling and maintenance, installing software and application to user
standards.