Portfolio from INTS 3301

Running head: L8A1- FINAL PORTFOLIO ASSIGNMENT 1
Amanda L. Smith
B.A. University Studies
COMS, HRDV, PFP
December 2015

L8A1- FINAL PORTFOLIO ASSIGNMENT 2
Profile:
I am currentlyexploringothercareeropportunitieswhereIcan grow as an individual.Iwishtogrow
above andbeyondmycurrent jobto become a part of somethinggreatandI feel thisisanideal time in
my life totry.It has longbeena dreamof mine to be a Human Resource Managerand I am sincerely
hopingtobecome a part of the FredLoya Insurance team.I wouldlove tobe able tocontribute my
positive andsteadfastoutlookonworkif Iam chosenforthisposition.Iamexcitedtoworkwithand
meetdiverse,new people andamreadyto start a new adventure!
Professional Experience:
Banking
 Extensive teller experience, cashing checks, depositing large sums of cash, handling large
sums of cash
 Creating new accounts: such as Certificate of Deposit (CD), IRA’s, checking accounts,
savings accounts, etc.
 Troubleshooting various account issues and resolving customer grievances in a timely
manner
 Manifesting daily balance reports
Human Resources
 Extensive knowledge of payroll functions
 Handling employee insurance coverage and claims
 Resolving employee conflict
 Conducting periodic surveys on how best to improve employee morale to increase
retention and productiveness
Work History:
Teller/New Accounts/Bookkeeping/Customer Service
 Aug. 22, 2011- Present
 Llano National Bank
 Llano, TX
Group Sales Administrative Assistant
 May 2014-Jul. 2014
 Horseshoe Bay Resort
 Horseshoe Bay, TX
Cashier/Waitress
 Jun. 2010-Aug. 2011
Inman’s Kitchen BBQ & Catering

 Llano, TX
Waitress
 Applebee’s
 Jun. 2011-Jul. 2011
 San Angelo, TX
Circulation/ Front Desk
 Aug. 2009-May 2011
 Ouachita Baptist University Library
 Arkadelphia, AR
Cashier
 Mid 2007-Jul. 2009
 M3 Productions
 Llano, TX
Skills:
 Intermediate Experience with Microsoft Office, including Word, Excel, and PowerPoint
 Strong attention to detail
 Strong communication abilities
 Excellent skill at prioritization
 Excellent English grammar, spelling, and punctuation skills
 Maintain confidentiality
 Positive attitude, motivated, and organized.

Education:
 Central Texas College
 Aug. 2008- Jun. 2009
 Killeen, TX
 Ouachita Baptist University
 Aug. 2009- May 2011
 Arkadelphia, AR
 Trinity Valley Community College
 Aug. 2011-Dec 2011
 Athens, TX
 Texas Tech University
 Jan. 2013- 2015
 Lubbock, TX
 Bachelor of Arts in University Studies: HRDV, PFP, COMS
References:
 Christopher Smith
Rolls-Royce plc. Aeronautical Engineer Manager
Ph: +44-7867-388935 (UK phone number)
 Jenna Shafer
Llano National Bank, Human Resources and Compliance Manager
Ph: (325) 248-4700
 Brad McCasland
Owner of The Jacket Stop: Shell Gas Station
Ph: (325) 423-5017
 Craig Bauman
Llano National Bank, Loan Officer; Vice President
Ph: (325) 247-5701
 Amy Olson
Horseshoe Bay Resort, Sales Manager
Ph: (877) 624-6034

Job Summary
Company: Fred Loya Insurance
Location: San Antonio, TX 78205
Industries: Insurance
Job Type: Full Time Employee
Years of Experience: 2+ to 5 Years
Human Resources Manager
About the Job
Fred Loya Insurance was established in 1974 and has grown to be one of the Largest Hispanic Top 500
Owned and Operated Companies in the United States.
Our commitment to providing fast, dependable service and competitive rates for general auto insurance
has made us one of the fastest growing auto insurance groups with over 500 agencies throughout Texas,
California, New Mexico, Colorado, Illinois, Georgia, Arizona, Nevada,Indiana and Alabama.
The general duties for this position:The Human Resources Manager is primarily responsible for
planning, directing, and coordinating human resource management activities for the Claims Department
within the organization. Provides current and prospective employees with information about polices, job
duties, working conditions, wages,opportunities for promotion and employee benefits. Heavy
recruitment activities, sourcing, interviewing, and coordination with hiring managers. Will handle on-
boarding initiatives. Perform tasks relating to disciplinary actions, disputes, termination, performance
management and action plans. Analyze statistical data and reports. Safety and/or Workers Compensation
issues. Investigations on complaints and ensure legal compliance. Supervision of HR Clerk. Provides
training to all levels of employees. Must be able to travel to areas that are serviced on an as needed basis.
Skills necessary for this position:. Must have solid HR knowledge in the areas managed. Ability to
prioritize and multi-task in a very fast paced and dynamic environment. Ability to work independently
with minimal supervision. Presentation skills required. Must be customer service oriented and have
exceptional communication skills. Requires organization, prioritizing, and multi-tasking on a daily basis.
Understanding the connection between Human Resources and Payroll.
Qualifications for this position:Candidate will have at least 5 years’ experience in Human Resources
with at least 3 years as a manager. Bachelor’s Degree in related field; will consider a combination of
education and experience. Excellent organizational skills. Proficient in computer skills, including Excel,
PowerPoint, Word and AS400 experience is a plus.
We are committed to our employees and offer competitive wages,incentives, and an excellent benefit
package to include:
 Medical,
 Dental,
 Vision,
 401K plan
We also offer other voluntary benefits that can be selected based on individual needs. In addition, we
offer paid Vacation time, Sick time, and severalpaid Holidays. We are an equal opportunity employer.
Job posting found at: http://jobview.monster.com/Human-Resources-Manager-Job-San-Antonio-TX-US-
146035956.aspx?mescoid=1100028001001

APPLICANT INFORMATION
Last
Name
Smith First Amanda M.I. L. Dat
e
02/09/2015
Street
Address
206 RiverParkDrive Apartment/Un
it #City Llano Stat
e
Texas ZIP 78643
Phon
e
325-423-2618 E-mail
Address
amanda.l.smith@ttu.edu
Date
Available
03/01/2015 Desired Salary $25/hour
Position
Appliedfor
Human Resource Manager
Are you a citizenof the United
States?
YES NO If no, are youauthorizedtoworkin
the U.S.?
YES NO
Have you everworkedforthis
company?
YES NO If so,
when?Have you everbeenconvictedof
a felony?
YES NO If yes,
explain
EDUCATION
High
School
LlanoHigh School Addres
s
2509 Texas16, Llano,TX 78643
From 2005 To 2009 Didyou
graduate?
YES NO Degre
eColleg
e
OuachitaBaptistUniversity Addres
s
410 OuachitaStreet,Arkadelphia,AR71998
graduate?
YES NO Degre
eOther TexasTech University Addres
s
2500 Broadway,Lubbock,TX 79409
graduate?
YES NO Degre
e
BA UniversityStudies(PFP,HRDV,
COMS)
REFERENCES
Please list three professionalreferences.
Full Name JennaShaffer Relations
hip
Colleague
Company LlanoNational Bank Phon
e
( 325 ) 247-5701
Address 1001 Ford StreetLlano,TX78643
Full Name Craig Bauman Relations
hip
Colleague
Company LlanoNational Bank Phon
e
( 325 ) 247-5701
Address 1001 Ford StreetLlano,TX78643
Full Name AmyOlson Relations
hip
FormerColleague
Company Horseshoe BayResort Phon
e
( 877 ) 624-6034
Address 200 Hi Circle NorthHorseshoe Bay,TX 78657

PREVIOUS EMPLOYMENT
Company Horseshoe Bay Resort Phone ( 877 ) 624-6034
Address 200 Hi Circle North Horseshoe Bay, TX 78657 Supervisor Jess Johnson
Job Title Group Sales Administrative Assistant Starting Salary $13.50 Ending Salary $13.50
Responsibilities Coordinating sales calls, taking leads for sales personnel, organizing and distributing event folders to each department
From
May
2014
To
July
2014
Reason for Leaving
Job was not challenging enough, lack of interest. Went backto previous
employer.
May we contact your previous supervisor for a reference? YES NO
Company Llano National Bank Phone ( 325 ) 247-5701
Address 1001 Ford Street Llano, TX 78643 Supervisor Sue Boyd
Job Title New Accounts Starting Salary $9.00 Ending Salary $12.00
Responsibilities Opening new accounts (CD’s, IRA’s, Checking, Savings, etc.), aiding customers in troubleshooting account issues
From 2011 To Present Reason for Leaving Currently Employed
Company Inman’s Kitchen BBQ & Catering Phone ( 325 ) 247-5257
Address 809 West Young Supervisor Myrtle Oestreich
Job Title Waitress Starting Salary $8.00 Ending Salary $8.50
Responsibilities Taking customer orders, food preparation and distribution
From 2009 To 2011 Reason for Leaving Found employment with Llano NationalBank
SKILLS: Please list technical skills, clerical skills, trade skills, etc., relevant to this position. Include relevant computer systems and
software packages of which you have a working knowledge, and note your level of proficiency (basic, intermediate, expert)
Intermediate Experience with Microsoft Office, including Word, Excel, and PowerPoint.
Strong attention to detail.
Excellent English grammar, spelling, and punctuation skills.
Maintain confidentiality.
Positive attitude, motivated, and organized.
MILITARY SERVICE
Branch N/A From To
Rank at Discharge Type of Discharge
If other than honorable, explain

DISCLAIMER AND SIGNATURE
I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that
false or misleading information in my application or interview may result in my release.
Signature Amanda Smith Date 02/09/2015

May 4, 2015
Fred Loya Insurance
Attention John Hutchins
1432 Austin Highway #116
San Antonio, TX 78209
Dear Mr. Hutchins:
As a recent University Studies program graduate of Texas Tech University, I am pleased to have
found a job listing for the Human Resources Manager position on the Monster website. I have
sent this letter as a means to express my increasing interest in becoming the Human Resources
Manager for the Fred Loya Insurance branch in San Antonio. I have recently graduated from
Texas Tech University with my BA in University Studies with major areas of concentration in
Human Resource Development, Personal Financial Planning, and Communication.
In addition to my degree I also possess over four years of banking experience mostly specializing
in new accounts but have ample knowledge of Human Resource processes, which I acquired by
aiding and learning from our Director of Compliance/HR Manager. Fred Loya Insurance’s
commitment to providing fast and dependable services while offering competitive rates is
commendable and only increases my interest in being a part of a company such as this.
Attached you will find my resume. I believe strongly that Fred Loya Insurance will find my
skills and previous work experience highly beneficial and desirable. Some of these skills include:
Intermediate Experience with Microsoft Office, including Word, Excel, and PowerPoint; Strong
attention to detail; Strong communication abilities; Excellent skill at prioritization; Excellent
English grammar, spelling, and punctuation skills; Maintain confidentiality; Positive attitude,
motivated, and organized.
It is my sincerest belief that these skills and attributes will be highly beneficial to the
organization. I would greatly appreciate the opportunity to meet with you to go over how my
skills and experience can benefit Fred Loya Insurance. I will be in contact by phone within a
week to check on the possibility of scheduling an interview.
Sincerely,
Amanda Smith
Amanda Smith
206 River Park Drive
Llano, TX 78643
Enclosure

Setting Goals
Long-Term Goal
Throughout my academic career I’ve always felt that I have been drawn to a managerial
type position. The only problem is that I didn’t and still somewhat don’t know exactly what it is
that I would like to achieve in the long run. I come from a family where postsecondary education
was not the foremost priority but was achieved much later on in life. My siblings and I all seem
to have struggled with deciding on a career path. I switched from Nursing to University Studies;
that is quite a leap between disciplines if you ask me! However, I will say that I hope to shoot for
a managerial position as soon as I obtain my Bachelor’s degree. After deciding that Nursing did
not interest me much, I took a year off from school to kind of get a feel for things and see what
else was out there that I might possibly enjoy long-term. I left a part-time job in the foodservice
industry and found full time employment as a teller at a local bank. From there my interests
grew. Over time I was promoted into the New Accounts department.
With my areas of concentration being Personal Financial Planning, Human Resource
Development, and Communication, I figured that all three disciplines would come to great use in
my line of work. One thing I may decide to go for is Human Resource Manager. We currently
don’t have one and the tasks of that department have been spread out to the responsibility of
several employees. As it happens, I really believe strongly that it is essential for an organization
to have an HR department at its core. Therefore I believe that I would possibly like to be the
Human Resource Manager for our bank, and see that those responsibilities are executed properly.
The prospective timeline for this goal would be shortly after graduation which will be in
December of this year. The most obvious resources needed to achieve his goal are a degree and
more experience handling HR responsibilities.

Short-Term Objectives
The first and most obvious short-term objective I need to reach in order to obtain my goal
is to finish school and graduate with my BA in University Studies. If I am to be completely
honest I will say that with each semester I find it harder and harder to maintain a sufficient level
of motivation to keep going. Sometimes I find myself thinking, why bother? I’m already working
my way up at my current place of employment, why do I need this? And then I remember that it
is highly likely that I will not remain at Llano National Bank for the rest of my working life. If I
were to leave and find other employment I would have nothing to offer other than experience. I
wouldn’t have a degree. I need to get my degree not only for myself but for my future and my
family so that we have greater options and a higher probability for success.
My next objective would be to gain as much experience with HR duties as possible. I
have a year in which to do this and I believe that is a sufficient amount of time to learn enough to
get me started. The third objective might be a little more difficult than I anticipate. It would be to
convince my boss, the president of the bank, that we specifically need to organize an HR
department instead of having the responsibilities dispersed throughout the bank. My biggest
argument for this is that HR business shouldn’t be everyone else’s business since they tend to
deal with highly sensitive information. It is important that that type of information stay localized
to one department so that it is kept confidential to the extent that it needs to be. My plan for
evaluating and measuring my progress towards these goals will be achieved once I speak to my
boss about my interest in having and heading up an HR department as well as by obtaining my
degree at the end of the year.

Connection
As I stated earlier, once I began working at the bank I started to take an interest in several
different things. When I discovered the University Studies program I chose the area’s most
relevant to my current job. These areas are Personal Financial Planning, Human Resource
Development, and Communication. The first area of Personal Finance was a very obvious
choice. I knew that this discipline would further my knowledge and be extremely useful with
working in banking. The second, Human Resource Development, I chose because one of my
closest friends at work takes care of a lot of HR responsibilities and she sparked my interest in it.
Plus, I know that HR professionals tend to do really well for themselves from a financial
standpoint. The third area of concentration, Communication, I chose because it is a vital part of
everyday living. You cannot go anywhere nor do anything without dealing with some aspect of
communication on a daily basis.
All three of these areas combined make for an excellent degree. In previous INTS courses
we have poured over the fact that employers are looking for well-rounded individuals;
Individuals who have a broader skill set that is not confined to just one discipline. Being
interdisciplinary makes a person more versatile and in my opinion more hirable. I am much more
confident with this degree than I was with nursing because of the options and opportunities that
are afforded to me with it. I am no longer confined to one skill set but am skilled in many
different areas. That fact alone will be of great value to me if and when I decide that I need to
move on from the bank. By fine tuning the skills I already possess I know that I can reach these
goals. This class has definitely helped me realize my potential in achieving my career and
professional goals by giving me valuable tips and insights to help get me there.

Transcript Data
STUDENT INFORMATION
Birth Date: May 21, 1991
Curriculum Information
Current Program
Bachelor of Arts
Program: University
Studies BA
College: Texas Tech
University
Campus: Distance
Electronic TTU
Major and
Department:
University
Studies, Provost
Office
Major
Concentration:
Studies in
Personal Finance
Major
Concentration:
Human Resource
Development
Major
Concentration:
Communication
Studies
***Transcript type:Web Unofficial is NOT Official ***
TRANSFER CREDIT ACCEPTED BY INSTITUTION -Top-
Prior to
TTU:
Central Texas College
Subjec
t
Course Title Grade Credit
Hours
Quality Points R
ECO 2302 Principles Of Eco
II
TB 3.000 9.000
ENGL 1301 Essentl Of Coll
Rhetoric
TA 3.000 12.000
ENGL 1302 Adv College
Rhetoric
TA 3.000 12.000
HIST 2300 Hist Of U.S. To TA 3.000 12.000

1877
POLS 1301 Amer Govt,
Organization
TB 3.000 9.000
POLS 2302 American Public
Policy
TB 3.000 9.000
Attemp
t Hours
Passed
Hours
Earned
Hours
GPA
Hours
Qualit
y
Points
GPA
Current Term: 0.000 0.000 18.000 18.000 63.000 3.500
Unofficial Transcript
Prior to
TTU:
Trinity Valley Cmty College
Subjec
t
Hours
Quality Points R
MUHL 1308 Music in Western
Civilization
TA 3.000 12.000
NS 1--- Nutritional Sci
Transfer - FR
TB 3.000 9.000
NS 4220 Medical
Terminology
TB 0.000 0.000
WECM 1--- Workforce
Education - FR
TF 0.000 0.000
Attemp
t Hours
Passed
Hours
Earned
Hours
GPA
Hours
Qualit
y
Points
GPA
Current Term: 0.000 0.000 6.000 6.000 21.000 3.500
Priorto
TTU:
Ouachita Baptist University
Subjec
t
Hours
Quality Points R
BIOL 1401 Biology Of Plants TB 4.000 12.000
BIOL 1402 Biology Of
Animals
TB 4.000 12.000
CHEM 1--- Chemistry
Transfer - FR
TB 4.000 12.000
CHEM 1--- Chemistry
Transfer - FR
TF 4.000 0.000
CHEM 1107 Experimental
Chemistry I
TB 1.000 3.000

CHEM 1307 Principles Of
Chemistry I
TB 3.000 9.000
ENGL -LIT English Literature TB 3.000 9.000
FIN 1--- Finance Transfer
- Fr
TC 3.000 6.000
HDFS 2303 Lifespan Human
Development
TC 3.000 6.000
HIST 1300 Western
Civilization I
TC 3.000 6.000
MATH 1320 College Algebra TC 3.000 6.000
PFW 1112 Diet & Exercise TB 2.000 6.000
PSY 1300 General
Psychology
TA 3.000 12.000
RELG 1--- Religion Transfer
- Fr
TB 3.000 9.000
TRSF 1--- Transfer Credit -
Fr
TB 2.000 6.000
TRSF 1--- Transfer Credit -
Fr
TB 3.000 9.000
ZOOL 2403 Human
Anatomy/Physiol
I
TC 4.000 8.000
ZOOL 2404 Human
Anatomy/Physiol
II
TB 4.000 12.000
Attemp
t Hours
Passed
Hours
Earned
Hours
GPA
Hours
Qualit
y
Points
GPA
Current Term: 0.000 0.000 52.000 56.000 143.00
0
2.553
INSTITUTION CREDIT -Top-
Term: Spring 2013 TTU
Major: University Studies
Academic Standing: Good Standing
Subjec
t
Cours
e
Leve
l
Title Grade Credit
Hours
Qualit
y
Points
Start
and
End
Date
s
R
COMS 2300 UG Public Speaking A 3.000 12.000

HRDV 2301 UG Intro to Human
Resources Dev.
A+ 3.000 12.000
MATH 1330 UG Intro Math Analysis C 3.000 6.000
PFP 3301 UG Intro to Personal Finance B 3.000 9.000
Attemp
t Hours
Passe
d
Hours
Earned
Hours
GPA
Hours
Qualit
y
Points
GPA
Current Term: 12.000 12.000 12.000 12.000 39.000 3.250
Cumulative: 12.000 12.000 12.000 12.000 39.000 3.250
Additional
Standing:
Presidents List
Subjec
t
Cours
e
Leve
l
Title Grade Credit
Hours
Qualit
y
Points
Start
and
End
Date
s
R
COMS 3359 UG Interviewing: Process &
Proced
A 3.000 12.000
ESS 3354 UG Sport In World Culture A 3.000 12.000
HRDV 3301 UG Human Relations in HRDV A 3.000 12.000
PFP 3321 UG Financial Counseling &
Credit
A- 3.000 12.000
PFP 3341 UG Financial Goal Strategies A 3.000 12.000
Attemp
t Hours
Passe
d
Hours
Earned
Hours
GPA
Hours
Qualit
y
Points
GPA
Current Term: 15.000 15.000 15.000 15.000 60.000 4.000
Cumulative: 27.000 27.000 27.000 27.000 99.000 3.666
Term: Fall 2014 TTU
Additional
Standing:
Deans List
Last Academic Good Standing

Standing:
Subjec
t
Cours
e
Leve
l
Title Grade Credit
Hours
Qualit
y
Points
Start
and
End
Date
s
R
COMS 3334 UG Gender & Communication B 3.000 9.000
HRDV 3303 UG Intro to Research in
HRDV
A 3.000 12.000
HRDV 3305 UG Staffing Strategies in
HRDV
A 3.000 12.000
INTS 2310 UG Foundations in Int.
Studies
A 3.000 12.000
PFP 3361 UG Personal
Finance:Managing Risk
B+ 3.000 9.000
Attemp
t Hours
Passe
d
Hours
Earned
Hours
GPA
Hours
Qualit
y
Points
GPA
Current Term: 15.000 15.000 15.000 15.000 54.000 3.600
Cumulative: 42.000 42.000 42.000 42.000 153.00
0
3.642
TRANSCRIPT TOTALS (UNDERGRADUATE - TTU) -Top-
Attemp
t Hours
Passed
Hours
Earned
Hours
GPA
Hours
Qualit
y
Points
GPA
Total Institution: 42.000 42.000 42.000 42.000 153.00
0
3.642
Total Transfer: 0.000 0.000 76.000 80.000 227.00
0
2.837
Overall: 42.000 42.000 118.00
0
122.00
0
380.00
0
3.114
COURSES IN PROGRESS -Top-
Subjec
t
Cours
e
Leve
l
Title Credit Hours Start and
End Dates

COMS 3356 UG Leadership and
Communication
3.000
HRDV 3307 UG Employment Law in
Human Resource
Development
3.000
INTS 3300 UG Perspect Integrative
Studies
3.000
INTS 3301 UG Career and Professional
Dev.
3.000
PFP 3381 UG Personal Finance:
Investing
3.000
Term: Summer II 2015 TTU
Subjec
t
Cours
e
Leve
l
End Dates
HIST 2301 UG History of the United
States Since 1877
3.000
Term: Fall 2015 TTU
Subjec
t
Cours
e
Leve
l
End Dates
COMS 3332 UG Intercultural
Communication
3.000
COMS 3333 UG Communication in
Relationships
3.000
HRDV 3308 UG Employee and Labor
Relations
3.000
INTS 4350 UG Capstone Integrative
Studies
3.000
PFI 4361 UG Personal Finance:
Advanced Topics and
Case Studies
3.000

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