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Jo M. Potts Resume 03..20.2016
- 1. JO MARIE POTTS, CPC 850 Phillips Lake Loop Rd., Shelton, WA 98584 Cell: 360-463-0531 •Email: Pottsjo5@gmail.com Professional Summary I have more than 30 years of experience in the field of healthcare administration. My high energy & positive customer service oriented style is what is needed in today's changing healthcare environment. Skills Project Management Lean/Practice/Quality Improvement Problem Solving Skills Effective Staff Coaching Strong Presentation Skills Customer Service Trainer CPT/ICD-9 ICD 10 Risk Adjustment Coding Data Analysis MS Office/Project/Outlook/Publisher/OneNote Senior Coding Consultant, HIM, 11/2015 to Present Group Health Cooperative-Tukwila, WA Provider auditing & education for Urgent Care & General Surgery providers within the Western Washington Region Revenue Cycle Manager 10/2014 to 07/2015 Gastroenterology Associates – Olympia, WA Revenue Cycle Management of a 15 provider Gastroenterology, ASC and endoscopy practice Management of referral, coding & billing staff Management, Planning & Implementation of ICD-10 Project Performed all internal & externalchart audits & reviews Revision & creation of written revenue cycle policies, referralprocess,collections, cash and reporting processed to create lean efficient improvements Review and track all insurance contracts Practice Administrator 08/2011 to 09/2014 Olympia Neurology – Olympia, WA Responsible for the supervision of all clinical & non-clinical operations for our MRI center & four clinical locations
- 2. Revenue Cycle Management, Benchmarking & Practice Analytics Reporting Accounts Payable & Receivable Medical Coding, Auditing & Billing Patient Registration & Workflow Insurance & Vendor Analysis & Contracting Community Liaison, Marketing & Public Relations Customer Service All Human Resources,Staffing, Scheduling, Job Descriptions & Evaluations Payroll, Timekeeping, Hiring & Dissolutions Provider Recruitment Development & Monitoring of Compliance Guidelines & Policies: OSHA,WISHA, HIPAA,IT, Information Technology implementation & management EHR Integration, patient portal, Meaningful Use Stage 1 & 2, PQRS Telemedicine, Email, System wide wireless integration, Dragon Property Management & Lease Negotiation Remodel of main clinic & satellite location, relocation & design of additional satellite location Coordination & Facilitator for all staff and provider education, meetings and Physician annual retreats Practice Support Coordinator 09/2008 to 09/2011 Providence Medical Group – Olympia, WA Community Liaison Coordinated community based education for managers & coders Developed & performed educational presentations to the community: Customer Service Service Recovery Lean/Quality Improvement Billing & Coding Provider recruitment E&M chart Auditing AIDET Local provider recruitment coordinator Create itineraries, Coordinate site visits Facilitate community & hospital tours, Facilitate meetings with hospital administration for Providence & community based candidates
- 3. Store Manager/Operations Manager 08/2007 to 07/2008 Edge ofthe Earth Paints/Johnson Painting Company – Shelton, WA Perform accounts payable & accounts receivable for both companies Marketing/Advertising/PR Production scheduling Management of retail store inventory, pricing, staffing, training EscrowAssistant/Assistant to EscrowManager 08/2006 to 08/2007 Mason County Title Company – Shelton, WA Process & filing of time sensitive, confidential legal documents Communications with buyers/sellers/lenders/agents Assistant to the Escrow Manager Consultant/Owner 01/1998 to 08/2009 Jo Potts Consulting Firm – Shelton, WA Performed qualitative analysis of records to ensure accuracy,internal consistency Initiated, performed and coached providers in documentation requirements Perform E&M coding audits Assistant Manager/Revenue Cycle Manager/IT Manager 01/1982 to 01/2006 Shelton Family Medicine– Shelton,WA Assistant Manager to a staff of up to 50 employees, 9 providers Revenue Cycle Manager/IT manager & trainer Supervision of all patient accounts & registration Chart auditing, coding, billing, compliance · Development of: Clinical operations & training manuals policies & procedures QI/ Safety Facilitator Implementation of Phone system, Server Replacement and Upgrades, Y2K Project Lead, Project Manager for all E H R & Practice Management Systems Upgrades and education Project Manager of CPT E&M billing system and provider education
- 4. Education Shelton High School – Diploma--Shelton, WA South Puget Sound Community College –Olympia, WA Olympic College –Shelton, WA The Evergreen State College - Olympia, WA College Course Work Payroll Accounting Managerial Accounting/Economics Non-Profit Marketing Strategic Planning Anthropology, Computer Programming Psychology/Org. Theory Business Administration, Statistics, Medical Terminology Community Service Volunteer community customer service speaker for more than 15 clinics President, Olympia Chapter of the American Academy of Professional Coders-2015 Past Vice President,Olympia Chapter of the American Academy of Professional Coders-2010 New Member Coordinator, Olympia Chapter of the American Academy of Professional Coders-2016 Mason County Chamber of Commerce Ambassador 2007-2009 South Puget Sound Rotary 2012-2014 South Mason Youth Soccer: Coach 1990-1992, 2000-2010, Board Member 2005-2009 Oysterfest-Skookum Rotary Volunteer 2007-2015 References Dr. AllenMillard,OlympicPhysicians Pam Schlauderaff,Practice Administrator,OlympicPhysicians Jacque Stahl,FormerMarketingDirector,OlympiaOrthopaedics KathyDorcy, Practice Administrator,SheltonFamilyMedicine L. IvyGilliam,AssistantManager,Accountant,OlympiaNeurology Greg Mennegar,VPof SalesS.I.S.,NW JudithBackhaus,Practice SupportManager,PhysiciansSWWashington