Conflict, types, nature...

1. Conflict
By, Aman Kumar
Aljapur Harki Tukaram
Akshay Parihar
Akhil Katiyar
Agniv Nath

3. Conflict
A serious disagreement or argument, typically a
protracted one.

4. Definition of Conflict
• According to JOE KELLY :
“Conflict is defined as opposition or dispute
between persons, groups or ideas”.
• According to FOLLETT:
“Conflict is the appearance of difference,
difference of opinions, of interests”.

5. Organisational Conflict
• Organizational conflict, or
workplace conflict, is a state
of discord caused by the
actual or perceived opposition
of needs, values and interests
between people working
together.

6. Nature of Conflict
Conflicts are Natural.
Conflict is finding the balance
Conflict is Universal.
Conflict is disruptive.
Conflicts are not Big.
Conflicts Involves Disagreement

7. Natural
Conflicts are natural and inevitable
Finding the Balance
• Correlative to Power
Universal
Knowledge about self and others.
Disruptive
Breakdown or Disruption in
normal activities
Not Big
Workplace not managed well by
the manager
Disagreement
Different thoughts and perception
Nature of Conflict

8. …continued

9. Concept of Conflict
Traditional view
Human relations view
Interactionist view

10. Traditional view of conflict
The belief that all
conflict is harmful
and must be
avoided.

11. The Human Relations View of Conflict
The belief that conflict is
a natural and inevitable
outcome in any group.

12. The Interactionist View of Conflict
The belief that conflict is
not only a positive force in
a group but that it is also
an absolute necessity for a
group to perform
effectively.

13. Process of conflict
• STAGE 1 – Potential opposition or incompatibility
• STAGE 2 – Cognition and personalization
• STAGE 3 – Intentions
• STAGE 4 – Behavior
• STAGE 5 -- Outcomes

14. Stage - 1
Potential opposition or incompatibility
•Communication
•Structure
•Personal variables

15. Stage - 2
Cognition and personalization
• Perceived conflict
awareness by one or more parties of the existence of
conditions that create opportunities for conflict to arise.
• Felt conflict
emotional involvement in a conflict that create anxiety,
tenseness, frustration, or hostility.

16. Stage - 3
Intentions
• Intentions intervene between people’s perceptions
and emotions and their overt behavior.
• the intentions are decisions to act in a given way.

17. Stage - 4
Behavior
• In this stage conflict is visible.
• The behavior stage includes statements,actions, and reactions
made by the conflicting parties.
• These conflict behaviors are usually overt attempts to
implement each party’s intentions

18. Stage - 5
Outcomes
• These outcomes may be functional in that the
conflict results in an improvement in the group’s
performance or dysfunctional in that it hinders
group performance.

19. Main sources of conflict
• The aggressive or
competitive behaviour of
human beings

20. • Competition for limited resources
Main sources of conflict

21. • Frustration
Main sources of conflict

22. Main sources of conflict

23. • Clashes between values and interest
Main sources of conflict

24. • Cultural influences
Main sources of conflict

25. • Misinformation, assumptions and expectations
Main sources of conflict

26. • Role and status issues
Main sources of conflict

27. • Mind games
Main sources of conflict

28. Types of conflict
Individual
Intrapersonal
Interpersonal
Group
Intra group
Inter group
Organization
Intra
Organization
Inter
organization

29. Intrapersonal Conflict

30. Interpersonal Conflict

31. Intragroup Conflict

32. Intergroup Conflict

33. Intra Organizational Conflict

34. Inter Organizational Conflict

36. Preliminary step
Diagnosing the issue
Conflict handling modes

37. Avoiding (withdrawal)
Accommodating (smoothing)
Competing (Dominance)
Compromising
Collaborating

39. Conflict Prevention Strategies
1.Participative Decision making
2.Collaboration & Team building