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Bilingual Customer Service Professional with Collection Experience
- 1. Almaz Ibrahim
404-964-3020
Almazib15@gmail.com
Summary:
I enjoyworkingwiththe publicandam capable of dealingwithanyissuesthatmayarise.
Bilingual English/Amharicwithabilitytotranslate
I have workedinmanydifferent aspectof the businessworld.
I am an organizedanddetail orientedperson,andfeelthatwithmyenergeticattitude,
backgroundand experience,Iwouldbe avaluable assettoyourcompany
Experience:
ClientService Representative (Temp)
BenfieldPetHospital Portland,OR 09/15 to 02/16
Educatedcurrentclientsonvalue of Benfield’sOptimumWellnessplans
Askedprobingquestionsof the consumer inordertobetterunderstandpotential topayment
Made outboundandreceive inboundcallsandconsistentlyfollowcompany’scollectioncall model
and technique
Collector
PeoplesCredit Portland,OR 03/07 to 12/14
Keptrecordsof customerinteractionsandtransactions, recordingdetailsof inquiries,complaints,
and comments,aswell asactionstaken.
Contactedcustomer’storesolvedbillingcomplaintsbyperformingactivitiessuchasrefunding
money,andadjustingbills.
Reviewedinsurance policytermsinordertodeterminewhetheraparticular losswascoveredby
insurance
Assignedtorepocompanyandfollow upwiththe repositionstatus
Skiptracedand maintainedappropriatedisposal codes
Locatedcustomersto collectinstallments,overdue accounts,damage claims,andnone payable
checks.
CollectionSpecialist
Wilshire CreditCorp/Merrill Lynch Beaverton,OR 02/04 to 09/06
Initiatedcustomercontactto Analyzedcustomer’sfinancial informationandperformedother
relateddutiesasassigned
Updatedand documentedaccountinformationrecord
determine reasonfordelinquencyof theirmortgage payment
Evaluatedcustomer'sfinancialsituationandexplainsoptionsof repaymenttobringaccountcurrent
Reviewedloansat90 daysdelinquenttoensuredthatall requiredactionstomeetservicing
guidelineshave beencompleted
Calculatesandprovidesreinstatementpayoff andother debtinformationtocustomers
Ensuredacceptedfundsare postedaccordingto postingprotocol
Account Manager
ProfessionalCarrierDevelopment(PCDI) Norcross,GA 03/01 to 12/03
Advisingstudentsonthe availabilityof grants,loans andloanrepaymentobligations
Establishedrepaymentplanandmaintainborrower’sdataintegrity
Notifiedcreditdepartment if customerfailedtorespond
Identifiedborrowerpaymentdiscrepancyincludingexceptions,refund,overpaymentsand
resolutionalternativesforborrowerdispute