This document provides an overview of the candidate's work experience and qualifications. It summarizes their experience as a QA Manager and Global Quality Account Manager at Seagate, where they managed quality departments, suppliers, and customer accounts. It also outlines their experience as a Supplier Quality Engineering Project Leader at Foxconn working on projects for Apple. Key responsibilities and achievements are highlighted for each role relating to quality management, process improvement, issue resolution, and building strong customer partnerships.

1. Overview:
 Experienced QA Manager in Seagate factory to cover QA Depts,
Focused on SQM (Supplier Quality Management) to Manage supplier
efficiently.(Quality System, Design, Incoming Quality,Material Control,
Customer Support, Tools & Equipments, Production)
 Powerful contribution to customer service as GQAM (Global Quality Account
Manager) in Seagate to manage & satisfy customer well, handle product’s life
cycle, from NPI (Qualification) to Mass production (Qualify)and finally EOL
 In charge of South China Accounts:
OEM: Apple, HP, Dell, Moto, EMC, Asus, Acer, Lenovo, Panasonic
ODM: Foxconn, Wistron, ECS, USI, GBM, FIC，Fletronic
 Serving as Project Leader of SQE in Foxconn, understanding manufacture
process profoundly, Strategy to manage to all suppliers, Efficient execution to
fulfill target to handle suppliers effectively
 Skillful Project Management Experience.
PMI/PMP Certification : PMP Number : 1287248 (Peng Sheng Fang)
 Conduct efficient projects in Seagate to reduce DPPM, improve quality
management process, polish up the yield rate and cut down the field return rate,
optimize operations by continuous process improvement, implement cost
down, build up good relationship and raise the satisfaction With Customer.
Projects :
1). FA TAT Improvement : process improvement & supply chain improvement
and cost down.
Purpose: build up the new system to cut down total FA cycle time to save
cost.
2). On site FA labs Build up : process improvement & new product introduction
focus,Problem solving timely & operational improvement and cost down
Purpose: lighten factory FA lab’s burden, to understand first FA & root
cause quickly and close issue in time to satisfy partner and cost down.
3). Auto DPPM project : process improvement & System improvement and
operational improvement
Purpose: Set up the new system to track DPPM by system rather than
manpower in quick response to other internal Depts to save time & cost.
4). IRIT Project (Integration Returns Incoming Test):process improvement &

2. System improvement and operational improvement and cost down.
Purpose: enable better ODT correlation with Integration DPPM, Reduce
reactive FA sampling quantity, Enable faster TAT closure to ODM/OEM – 72
hours closure is possible, finally cost down.
5). Improving Mishandling: process improvement & System improvement &
Quality Improvement and cost down.
Purpose: cut down gross DPPM, line audit & improve ODM production line,
find out Root cause and cut in CA effectively, ease Seagate factory’s loading
to save cost.
6). Building stronger partnership : process improvement.
Purpose: Improve communication between Seagate and Customer.
Personality :
 Good influencing ability, extroverted, passionate & open-minded
 Self-motivated, committed, conscientious innovative, ambitious & aggressive
 Urgent & unexpected conflicts disposition
 Creative and analytical thinking, Persistent, goal/deadline driven work style
Skills
 Eloquent, outstanding Enlish skills both spoken and written in communication,
corporation and negotiation, good presentation under cross- functional and
high management.
 Adapted to work under pressure, Good initiative & Strong analytical & problem
solving skills & driving force
 Risk and Conflict management
 Outstanding Failure Analysis capacity
 Abundant knowledge on Project Management, Strong execution in
management process and control
 Quality Management,familiar with Quality tool : 6 sigma & 8D & FMEA & SPC
and so on
INTRODUCTION
Name Ali Degree Bachelor
Working time 13 + years Hometown Guang Dong
University Guangdong Polytechnic Normal University
Major Electrical and Information Engineering
Cell : 86 – 136-3298-2397
E－mail ： alipsf8@gmail.com，alipsf@aliyun.com
Experience:

3. (2010 / 7 - Now ):【Seagate】 【GQAM】(Global Quality Account Manager)
 GQAM Roles :
◆In charge of all issue involved in OEM & ODM & Seagate factory, including
Quality, supply chain, service, cost and delivery
◆Customer Quality Team Lead at assigned OEM & ODM. Core leadership to manage
cross-functional team : Sales, AM,BM,FAE, CQM,FA,PE,TE,R&D, SE,ME,FA
◆Quality Issue/Escalation Focal Point, customer relationship maintenance
◆Develop and optimize the quality management system
◆Focus on NPI & pilot run & mass production, smooth all qualification & qualify process,
Assure Quality and Process is under control
◆Understand customer’s concern and highlight, Manage global FA(Failure Analysis)
& RMA process for customer field failures. Identify rapid root cause and assure
necessary CA(Corrective Actions) are taken properly from factory, conduct & review &
release FA package(8D format with supporting data) to close issue with customer
◆Audit & optimize both Seagate factory’s process and DOM manufacturing process to
ensure good Performance & quality & targeted yield
◆Provide input to Quality Stake holders and Sales Dept regarding Quality Agreement
Contracts and product maintenance and customer complaints and so on
 GQAM Responsibility :
◆Assume overall lead responsibilities for all quality issues at all customer sites, behavior
as the primary contact for the customer to utilize all Seagate resources to drive issues to
closure
◆Monitor and manage global DPPM and AFR performance and escalations
◆Ensure coordination and accuracy of Customer’s Quality data across multiple integration
and field sites.
◆ Profound manufacturing operations management with all aspects,from Copy station ->
Assembly ->Test(Pre-burn & Runin & Final test & OBA)->Pack-out
◆Monitor, Report and Respond to Customer’s Field Return data (AFR)
◆Coordinate customer on-site audits and handling training, arrange quality related
customer plant visits/audits (Seagate facilities) and responses
◆Compose & Utilize FA report(8D) to explain and close critical issue with customer
◆Drive standardization of quality data reporting and corrective action response amongst
various customer locations and organizations, publishing & distribution & releasing FA
report timely & concisely.
GQAM Job Function :
◆Serve as customer advocate within Seagate and Seagate advocate to the customer◆
Provide daily, weekly, and monthly input on product performance
◆Cooperate with internal team in cost reduction and yield improvement efforts.
◆Coordinate and drive both local and global Quality projects as needed
◆Work with Sales and BM(Business Manager) to review backlog and forecast weekly &
monthly.Analyze Customer’s inventory and order, coordinate balance for benefit. Work
with factory to Ensure Customer’s order can be satisfied on time.
◆Work with BM to manage & optimize supply chain

4. ◆Manage & Participate in weekly Seagate cross-functional meetings with Sales, Account
Management, CSO, FAE, Sales Analysis, Qualification Management, CQE and other
GQAM Teams to ensure presentations are accurate/consistent and that they will meet
the customer’s expectations and/or reporting requirements
◆Escalation Management ■Work with customer to understand escalation issues■
Analyze Seagate inventory to determine what actions should/can be taken to limit
customer exposure while minimizing supply disruption
■Work with CQE to gather data and for analysis of risk,with Seagate Reliability
statisticians to assess the customer’s exposure and risk, with the FA labs to identify
and validate root causes ■Manage communication between Seagate and customer:
Ensure proper attendance
from Seagate, pre-review responses, etc. Ensure the customer is satisfied with the
root cause, Ensure actions taken to mitigate risk prevent recurrence of the issue
(2005/6- 2010/6 ):【Seagate / Factory】QA Manager
 Incoming
1). DI(De-Ionized) Plant Monitoring
2). Piece Parts Monitoring after wash
 In-Process Quality
1). FOF (Future Of Factory )Contamination Control
2). LMS, Lighthouse Monitoring System (Real Time Monitoring
in the Cleanroom)
3).SPC,Magnetic Field, Seaswab, Whole drive LPC
 Product Performance
1). Yield Trigger
2). Cpk Trigger
3). PMP(Process Management Plan)
4). ODT(Outgoing DPPM Test)
5).ORT(Outgoing Reliability Test)
 Feedback System
1). Quality Alert Notice
2). Stop Ship Order (SSO)
3). Drive Configuration Control / Traceability
 Supplier Quality Management
1). Quality System (Supplier)
◆Company's organization construction & responsibility distribution?
◆Is there a quality window to Seagate?
◆Is there QCFC available and being run effectively?
QCFC(Quality Control Flow Chart)

5. 2). Design
◆Are all critical processes and parameters had been defined?
◆Are appropriate actions taken when out of control or target
Can not achieve?
◆Are Is there a documented procedure and record for Environment
and Safety Qualification of production line?
◆Is there a documented procedure and record for Environment and
Safety Qualification of production line?
3). Incoming Quality,Material Control
◆Is there a procedure for material incoming inspection?
◆Are the critical parameters specified in WI?
◆Are the judgment criteria of critical parameters specified in WI?
◆Is the WI simple and clear enough such that operators with basic
training can follow WI to perform the job?
◆Are sampling plans & acceptance criteria specified in
procedure & inspection sheets?
◆Does inspection sheet list Supplier name/code, Lot number,
Inspector, Equipment & Date?
◆Does inspection sheet list the criteria, tolerances,
Measured data, Judgment, Disposition?
◆Has the inspection result been reviewed and approved by
authorized personnel?
◆Is corrective action taken when critical parameters are found
out of Spec?
◆Are the quality goals for (critical) incoming parts defined?
◆Is there a documented control system for non-conformity?
(e.g., CAR, re-screen, rework, and etc)
◆Is there a documented control system for parts qualification
and dis-qualification?
◆Is there a Reject/MRB flow and procedure for rejection?
◆Are all quality/inspection records identified, indexed, filed,
collected, stored, and maintained?
◆Is the operator handling parts properly to avoid damage or mixing?
◆Are materials at incoming area clearly identified?
e.g., awaiting inspection, being inspected…etc
◆Is there a system to control raw material FIFO and expired date?
◆Is there a system to control raw material storage environment
and staging?
◆Are the raw materials properly stored to avoid mixing or damage?
◆Is there a requirement to maintain materials traceability of
individual product/batch?
◆Are the non-conformance materials identified, recorded, and segregated?
◆Are lots stamped as appropriate after completing acceptance
inspection?(e.g., Accept, Reject stamp)

6. ◆Are all pass lots properly identified by their pass status and traceability
information?
◆Do all rework/screen/waive disposition require Engineering and
Quality approval?
◆Is the incoming quality of major suppliers tracked and feedbacked
to procurement
◆Is there a alternative subcontractor/material supplier to secure
the delivery of critical part?
4). Customer Support
◆Is there a tool to monitor customer satisfaction?
◆Is there a formalized process to monitor the responsiveness of
customer complaint?
◆Is there a target response time of customer complaint?
◆Is there a formalized process to monitor the effectiveness in
resolving customer complaint?
◆Is there a formalized change management to ensure
customer acknowledge and agreed with respective time?
5). Tools & Equipments
◆Is there a procedure for M/C and Tooling Qualification of production line?
◆Is there a comprehensive Preventive Maintenance Plan and
updated record?
◆Are the machines, equipment, tools, and fixture checked after
any adjustment or model change?
◆Is the condition of test equipment, test program, and test fixture
verified before start of production?
◆Are the machines, equipment, tools, and fixture checked at the
start of each shift?
◆Are temperature and humidity of operation room monitored on a
regular basis?
6). Production
◆Is the WI revision controlled and updated?
◆Is the WI revision approved by authorized personnel prior to issue?
◆Is the WI readily available to the operator at the station?
Is the obsolete WI promptly removed?
◆Is the WI simple and clear enough such that operators with basic
training can follow WI to work?
◆Are there process control specifications & checking frequency?
◆Is the non-conformance analyzed by appointed person?
◆Is the inspector certified to perform the inspection, or is he/she
supervised by a certified inspector?
◆Is test yield monitored? Is target value/process trigger limits defined?
◆Is process-defect recording sheet maintained, correctly filled
in, and review on a regular basis?

7. ◆Are the judgment criteria of critical parameters specified in WI?
◆Is the cause of defect identified?
◆Is action taken to improve yield?
◆Is SPC implemented and the chart updated?
◆For product that failed test, is the non-conformance product
identified, recorded and segregated properly?
◆For OQC, are the sampling plan and acceptance criteria specified?
◆For OQC, is there a documented control system for non-conformity?
◆Does OQC specify to check for all labels are correct and placed properly?
◆Are there procedures to govern process change?
(e.g,M/C condition,tooling,in-direct material change)
◆Are the PCN issued to related people and customer if necessary
as the process change?
◆Is obsolete process document removed immediately when the
update document issued?
◆Are the documents/records for process change properly documented?
◆Is there a system that identifies training requirements for all
personnel affecting the process quality?
◆Does a system exist for determining which personnel are qualified
for a job function?
◆Are certification records available ? Are accurate training
records maintained?
◆Is there adequate supervision for under training or green-hand operators?
(2002/7 - 2005/5 ):【FOXCONN / Apple】
QA -- SQE（Supplier Quality Engineering）Project leader
★ In charge of all commodities for any projects as project leader on behalf of QA
team(hard drive, Optical drive,memory,power supply,mainboard,mouse and so
on),mastering Q86J，Q63，M40/A ,M43，M44,Note-Book,M53 and M63 projects.
★ Work with Apple Qualification team to develop product specific quality plan,just like
EVT,DVT,PTV, utilize Foxconn & suppliers’ resource to accomplish the task.
★ Participate in the development and execution of Product Quality Plan for any
commodities
★ Responsible for CPK & FAI improment process, continual performance review.
★ Monitor each supplier's performance through measurements of production line
statistics, company inspections and audits. Evaluate supplier's production and
quality programs and participates in approval or disapproval of new suppliers,also
assess supplier processes and process controls to ensure product quality and
reliability.
★ Setting target and time control, pushing vendor to act as customer’s will and
regulating their working process, finding out and tracking all kinds of Quality issue,
evaluating vendor’s performance timely, promoting each vendor to compete in a
benign cycle, holding Con Call with vendor’s oversea head-quarter to discuss and
negotiate with each key issue, pusing vendor to improve their production line,
negotiating vendor to assign and implement the treaty.

8. ★ Optimize the assignment of human resource, promoting the efficiency of worker,
updating and perfecting all case improvement, performing cost down plan
completely and timely.
★ Smoothing and improving process management, establishing efficient system to run
the control.
★ Holding meeting with internal Dept regularly(MFG, PE, TE, IE, Purchasing,
warehouse) , coordinating and negotiating with all parts benefits, solving dispute ,
improving each process, realizing the common aim.
★ Feedbacking key issue and improvement action to customer-Apple by weekly &
monthly.
★ Tracking back customer’s failed unit, listing top 10 failure symptom, improving the
factory and vendor process focusing on these top failure, updating each week.
When new vendor or new product is introduced, below items should be provide by
vendor :
1). RoHS Doc & RoHS MCD & RoHS test report which were verified by SGS / TUV / BSI /
DNV.
2). FAI & CPK data analysis.
3). RMA process ( Return Material Authorization).
4). Customer Approval Sheet.
5). Corporation organization & contact window (escalation).
6). Quality history.
7). Defining critical quality items.
8). Major line fall out items & improvement plan & action.
9). Estimating production capability.
10). Evaluating process capability for the major quality items.
11). Process Flow ( QA process sheet & QC control chart ).
12).Measurement system & Equipment / Fixture capability & maintenance & record.