1. ALEXIS BRUNT
216 Autumn PineRd.FairviewHeights,IL62208 |
612-388-9072| alexisbrunt@yahoo.com
SUMMARY
Customer ServiceRepresentativewho maintainsa highlevel of professionalism,
patience,and efficiency to minimizecustomer dissatisfaction and increasecustomer
loyalty,with expertisein deliveringsupportservices and resolvingcustomer complaints.
Trained in Five9,LimelightCRMsoftware,Oraclesoftware,TriumphCRMsoftware,
Order Entry System,and SCORERMAsoftware.
HIGHLIGHTS
• Flexiblescheduling
• Resolution-oriented
• Trained in Five9 Software
• ReliableandPunctual
• OracleSoftware
• StrongProblemsolvingability
• Troubleshootingskills
• Proficientincustomer account
software
• Customer relationship
managementsoftware(CRM)
(TRIUMPH,SCORE,Limelight
CRM)
EXPERIENCE
January 2015to
August2015
CustomerService Representative, Sleep Number Corp.
Provided accurateand appropriateinformation in responseto customer inquiries.
Addressed customer serviceinquiriesina timelyand accuratefashion.Builtcustomer
loyalty by placingfollow-up callsfor customerswho reported product issues.Properly
directed inbound callsin phonequeuesto improvecall flow.Maintained composureand
patiencein faceof difficultcustomer situations.Processed an averageof 50 inboundand
outbound technical supportcallsper work day.Helped customers track and ship
packages.Supportcustomersandsalesrepswith onlinebillingandaccountissues.
Researched issues on variouscomputer systemsand databases to resolvecomplaintsand
answer inquiries.Referred difficultissuesto upper managementwhilemaintaining
positiverapportwith customer.Resolved customer complaintsand concernswith strong
verbal andnegotiation skills.Troubleshotproductissues,placed ordersunder warranty
for replacementparts.Created newcustomer accounts and orders,also conducted
exchanges,productreturns,andaccountreiembursments.

2. February 2013 to
August2015
CrewTrainer,McDonald’sCorporation
• Took necessary stepsto meetcustomer needs and effectively resolvefood or
serviceissues,up-sold additional menu items,beveragesand dessertsto increase
restaurantprofits,recordedcustomer ordersand repeated themback in a clear,
understandablemanner,correctly received orders,processed paymentsand responded
appropriately to guestconcerns,andcommunicated clearly and positively with co-
workers and management.
July 2014 to
September 2014
Customer ServiceRepresentative, PerformTel
• Collected customer feedback and madeprocesschangesto exceed customer
satisfaction goals,provided accurateand appropriateinformation inresponseto
customer inquiries,mastered customer servicecall scriptwithinspecified timeframes,
provided cross trainingto 5 staff members,and extended customer subscriptions,
offeringdiscounts and promotionsto ensurehigh customerretention rates
June 2014 to
September 2014
Sales Representative, VectorMarketing
• Completed on average15 dailyoutboundcallsgeneratingin homeand on-line
salesdemonstrations,shared productknowledgewith customerswhilemakingpersonal
recommendations,received andprocessed cashand creditpaymentsfor purchases,
described useandoperation of merchandiseto customers, placed special merchandise
orders for customers,andmaintained friendly andprofessional customer interactions
September 2013
to May 2014
Waitand FloorStaff, Taher,Inc.
• Assisted guestswith makingmenu choicesinan informativeand helpful fashion,
maintained knowledgeof currentmenu items,garnishes,ingredientsandpreparation
methods,delivered exceptional serviceby greetingandservingcustomersin a timely,
friendlymanner,regularly checked on gueststo ensuresatisfaction with each food
courseand beverages,skillfully anticipated and addressed guests' serviceneeds,
consistently adhered to quality expectationsandstandards,accurately recorded orders
and partnered with teammembers to servefood andbeverages,routinely cleaned table
linens,tablesettings,glassware,windowsills,carpets,counters,floors,storageareasand
servicerefrigerators,facilitated promptandaccurateseatingand serviceof all guests,
guided guests throughthediningroomsand provided needed assistance.
EDUCATION
January 2014 High School Diploma, Hopkins High School (2.7 GPA)
Current CurrentStudent(Automation RoboticsEngineeringTechnology),Hennepin Technical College
(4.0 GPA)